help me

Heart Attack

Chest pain, shortness of breath, heartburn, jaw pain, and syncope indicate this condition

Provider unavailable response

Offer alternative appointment times the following week

Closing office action

Activate the alarm system

Subpoena

Court order to appear and produce medical records

Referral action

Contact the referring provider

Professional check-in

Greet the patient promptly and courteously

Administrative task

Complete an inventory list of office supplies

Ethics

Rules and beliefs about conduct in healthcare

Security of records

Individual login and password for each staff member

Femur location

Upper part of the leg

Reduce no-shows

Call patients 1–2 days before appointment

Breach of confidentiality

Improper release of PHI

Clarifying instructions

Observe nonverbal behavior

Chart identifiers

Last name and date of birth

CMS claims

CMS-1500 form

Medical record requirement

Patient’s name on all pages

Access to care

Telehealth

Assignment of benefits

Authorizes direct reimbursement to provider

Preoperative prep

Gather demographic and insurance info

Administrative duty

Accept and document payments

Critical mail action

Consult on-call provider

Deductible

Amount owed before insurance pays

Phone etiquette

“Good morning, [clinic], this is [name] speaking.”

Advance directives

Documents medical decisions if patient can’t communicate

Chart priority

Review charts for accuracy

Assertive communication

Clearly informing provider of coding error

Sign-in sheet info

Appointment time

Copayment refusal

Inform payment is due at time of service

Diagnostic scheduling

Schedule test with hospital

Dyskinesia

Painful movement

New patient form

Notice of Privacy Practices (NPP)

CAD

Heart-related condition

RBRVS

Determines Medicare fee schedule values

PHI release requirement

Signed release from patient

STAT referral

Emergency referral

Manage frustration

Greet each patient with a smile

Birthday rule

Parent with earlier birthday provides primary insurance

Postoperative documentation

Progress note

Demographics confirmation

Occupation

Hearing assistance

Use reflective communication

Scheduling first step

Confirm identity

Petty cash

$25–$100

Pineal gland

Produces melatonin

Wave scheduling

Multiple patients at start of hour

Write-off

Uncollectible balance

Verify demographics

Driver’s license

Call transfer

Give extension

Patient’s Bill of Rights

Protects patient participation

Fall prevention

Improve lighting

Run-on sentence

Two independent clauses without conjunction

Teamwork

Show initiative

ACO

Collaborative care for Medicare patients

Professional behavior

Keep nails short and clean

Claim scrubber

Detects billing errors

Established patient

Seen within 3 years

Upset patient communication

Active listening

Genetic engineering

Manipulation of genes

Speakerphone use

Only when patients have left

Appeal letter

Explains denied claim

CPT verification

Needed for preauthorization

Referral verification

Insurance coverage

Dual insurance claim

Use birthday rule

EOB info

Claim adjustments

Provider emergency

Reschedule patients

Superbill

Encounter form

Fasting instructions

No food/drink 8–12 hours

Scribe

Documents during exam

Duplicate prevention

Verify SSN

Long-term care

Assists with ADLs

Team engagement

Staff training

Monthly report

Bank statement

HIPAA first visit

Provide NPP

Social history

Substance use

Compliance plan

HIPAA training

Fax machine

Sends pharmacy orders

Medical necessity

Diagnosis code

Release records

With subpoena

Out-of-scope task

Cleaning autoclave

Written instructions

6th–8th grade level

Insurance verification

Add date to copy

Text reminders

Verify phone number

Approved abbreviation

PO

Confidentiality complaint

Office manager

Oral interpreter

Uses gestures and silent speech

Telehealth

Remote care

Insured mail

Protects up to $5,000

Patient file info

Telephone number

Medical power of attorney

Advance directives

CVA

Stroke

Medicaid

Low-income insurance program

Accounts receivable

Within scope

Preauthorization

Required before procedure

Comprehensive visit

30–40 minutes

Schedule matrix

Block unavailable times first

Medical records release

Obtain prior records

Procedure codes

Justify medical necessity

Inventory system

Tracks supplies

Patient rights

Must be informed of communication methods

Discharge teaching

Compliance with treatment plan

Credit balance

Overpayment