Module 6 Cultural Diversity and Workplace Inclusion in Healthcare - Leadership Exam #3

Ethnicity

Belonging to a social group that shares a common national or cultural tradition.

Culture

Beliefs, customs, values, and behaviors of a particular group.

Cultural Diversity

Variety of cultural and ethnic groups within a society.

Cultural Sensitivity

Awareness and understanding of other cultures; recognizing cultural differences.

Acculturation

Understanding and adapting to information, ideas, and habits of a different culture.

Ambiguity in Communication

Occurs when the speaker and listener come from different cultures leading to misunderstandings.

Inflexible Attitude

When a visitor avoids exposure to the host culture and resists adapting.

Ethnocentrism

Belief that one's own culture is superior to others.

Principle: Improve Access

Ensure insurance and high-quality healthcare for all Americans to reduce disparities.

Principle: Diverse Workforce

Promote diversity and equal advancement opportunities in healthcare professions.

Principle: Patient-Centered Care

Deliver care that respects and promotes cultural diversity.

Principle: Quality Goals

Set measurable and achievable goals for all racial and ethnic groups.

ANA Code of Ethics Provision 8

Nurses collaborate to promote community, national, and international health efforts.

Culturally Competent Care

Care that incorporates patient's cultural beliefs, values, and practices.

Assess Staff Diversity

Organizations should maintain accurate race/ethnicity data for workforce planning.

CLAS Standards

Culturally and Linguistically Appropriate Services guidelines to improve equitable care.

Affordable Care Act 2010

Expanded insurance coverage, reformed insurance markets, and increased access to care.

Patient Protection and ACA 2010

No denial for pre-existing conditions, coverage to age 26, and essential health benefits.

Americans with Disabilities Act

Protects individuals with hearing, vision, mobility, and other disabilities.

Multiculturalism

Maintaining several cultures within a society.

Cross-Culturalism

Mediating between cultures to foster mutual understanding.

Transculturalism

Bridging large cultural differences by empathizing and seeing yourself in another culture.

Benefit: Social

Increases cultural awareness and lifestyle acceptance.

Benefit: Health

Improves understanding of health behaviors and health education.

Benefit: Business

Creates inclusive environments, improves hiring, and provides cultural sensitivity training.

Cross-Cultural Communication Issues

Challenges that arise due to different cultural backgrounds between communicator and listener.

Workplace Inclusion

Leading others to think in new ways and incorporating cultural differences in care.

Cultural Humility

Being open to learning from other cultures; recognizing limitations in one's own knowledge.

Cultural Marginality

Feeling on the edge of two cultures but not fully belonging to either.

Diversity Leadership

Encouraging new thinking, integrating cultural competence, and embracing staff diversity.

Global Health Collaboration

Nurses work with health professionals worldwide to meet community and global health needs.