PURCOM L1: COMMUNICATION PRINCIPLES, PROCESSES, AND ETHICS 1

REVIEWER

Communication

process of exchanging verbal and/or non verbal information between two or more people who can either be the speaker or the receiver of the messages.

Communication

used to meet the purpose of a person

Communication

can be in the form of written, verbal, non verbal, and visuals

to inform

to persuade

to entertain

Communication is used to meet the purpose of a person

WRITTEN COMMUNICATION

Involves texts or words encoded and transmitted

VERBAL COMMUNICATION

Involves an exchange of information through face to face,

audio or Video conferencing and lecture

VERBAL COMMUNICATION

Involves an exchange of information through meetings radio and television

NON- VERBAL COMMUNICATION

Involves the use of :

➤ voice

➤ body language

➤ personal space or distance

➤ personal appearance

NON- VERBAL COMMUNICATION

to convey or emphasize a message or information

VISUALS

Involves the use of images, graphs, charts, logos, and maps.

TRUE

Communication can be intended or unintended

TRUE

Communication is a complex process

ELEMENTS OF COMMUNICATION PROCESSES

BARRIERS TO COMMUNICATION

BARRIERS TO COMMUNICATION

Shannon and Weaver Model

Julia Wood’s Model

COMMUNICATION ETHICS

COMMUNICATION ETHICS

GUIDELINES FOR EFFECTIVE COMMUNICATION

GUIDELINES FOR EFFECTIVE COMMUNICATION