Data Collection and Therapeutic Communication

These flashcards summarize key concepts related to therapeutic communication and health history assessment from the lecture notes.

Therapeutic Communication

Purposeful use of communication to build and maintain a helping relationship with the client.

Effective Communication Techniques

Skills such as silence, active listening, open-end questions, and summarizing that facilitate understanding and rapport with clients.

Ineffective Communication Techniques

Practices like asking irrelevant personal questions, offering personal opinions, stereotyping, giving advice, and changing the topic that can hinder client interaction.

Health History

A written summary and appraisal of overall health including physical appearance, body structure, mobility, and other relevant factors.

OLD CARTS

A mnemonic for symptom assessment: Onset, Location, Duration, Characteristics, Aggravating factors, Relieving factors, Treatments, Severity.

Biographical Data

Information about the patient such as name, age, ethnicity, preferred language, communication needs, and gender identity.

Active Listening

A communication technique that involves the nurse hearing, observing, and understanding what the client communicates, providing feedback.

Clarifying Techniques

Methods used to determine whether the message the client received was accurate.

Summarizing

Emphasizes important points and reviews them with the client.

Open-end Questions

Questions that encourage a response and facilitate interactive discussion.