MNG 2203: BUSINESS COMMUNICATION - LISTENING

Practice flashcards covering key terms, listening styles, and barriers to effective communication from the MNG 2203 lecture notes.

Physiological barrier

Barriers to listening based on biological factors, such as hearing deficiencies, processing difficulties like Auditory Processing Disorder (APD), or the rate of rapid thought.

Relational listening

A style concerned with emotionally connecting with others, understanding feelings, and being nonjudgmental and supportive.

Mindless listening

Reacting to others' messages automatically and routinely without much mental investment.

Psychological barrier

Issues like preoccupation, message overload, egocentrism, and ethnocentrism that interfere with the willingness or mental capacity to listen.

Analytical listening

A style that involves attending to the full message and all details from various perspectives before coming to a judgment.

Mindful listening

Involves giving careful and thoughtful attention and responses to messages received.

Egocentrism

The belief that one's own ideas are more important or valuable than those of others, which can hinder listening ability.

Task-oriented listening

A style primarily concerned with efficiency and getting the job done by expecting speakers to get to the point quickly.

Counterfeit questions

Disguised attempts to send a message, offer advice, trap a speaker, or seek a "correct" answer rather than a genuine request for information.

Ethnocentrism

The belief that one's own culture or ethnic group is superior, which can affect listening through biases toward accents or attitudes about silence.

Critical listening

A style focused on evaluating the accuracy and consistency of a message to investigate a problem.

Hearing

The physical reception of sound, as defined by John A. Kline.

Listening

The attachment of meaning to sound, which occurs in business settings approximately $32.7\%$ of the time.

Active listening

Verbal and nonverbal attentiveness to a speaker, including eye contact, nodding, smiling, providing feedback, and paraphrasing.

Environmental barriers

Physical distractions that interfere with listening, such as noisy machinery, an overheated office, or uncomfortable furniture.

Auditory Processing Disorder (APD)

A physiological condition that adversely affects the processing and interpreting of information, leading to difficulties with sequencing or memory.

Rapid thought

A barrier caused by the fact that listeners process information at $500\text{-}600\,\text{words per minute}$ while most speakers talk around $125\text{-}150\,\text{words per minute}$.

Message Overload

The challenge of listening effectively while managing multiple devices or "multicommunicating."

Monochronic societies

Cultures with a bias toward "doing" where accomplishments are measured by things produced, often viewing listening as a waste of time.

80/20 Rule

A guideline for listening to understand where one listens $80\%$ of the time and talks only $20\%$ of the time.

Paraphrasing

Restating a speaker's ideas in your own words to clarify content, intent, or feeling.

Sincere questions

Genuine requests for information used to gather facts, clarify meanings, and encourage a speaker to elaborate.