MGT 3013 Exam 3 (Ron Anderson OU Fall 2023)

Strategic HRM

gets the right people, competencies, and connections into the right places at the right time

What is effective HRM?

Putting employees first

Recruitment

How to attract qualified candidates

Selection

How to choose the best person for the job

Training

Teaching you how to do your job

Development

Giving you skills for your career

Internal Recruiting

hiring from the inside

External Recruiting

Referrals, boomerangs, best fit

3 areas of talent management

Attitudes

Behaviors

Cognitions

Talent Management- Attitudes:

Workers singled out as "Stars" experience increased job satisfaction, engagement, and commitment to the organization

Talent Management- Behaviors:

Employees identified as high-potential respond with greater effort, better job performance, and lower turnover

Talent Management- Cognitions:

Workers respond to their organizations' elevated perceptions with higher self-efficacy and increased feelings of fulfillment

7 Things you can't discriminate against

Age

Religion

Origin

Sex. Orientation

Disability

Race

Gender

Legally defensible Selection Tools

Background Checks

Interviews

Employment tools

objective appraisal

Measures desired results

Subjective Appraisals

trait appraisals, behavioral appraisals

360 assessment

Appraisal by multiple sources

Forced Ranking

grading on a curve

Promotion

Moving upward

Transfer

moving sideways

Discipline and Demotion

the threat of moving downward

Dismissal

moving out of the organization

Fairness

Promotion must be fair

Layoffs

Condition which the work activity stops, but the job stays

Downsizing

Work activity stops and the job goes away

Firing

Violating roles/ standards and being let go

1975 Privacy Act

gives employees legal right to examine letters of reference concerning them

Immigration Reform and Control Act of 1986

Federal law requiring employers to verify and maintain records on applicants' legal rights to work in the United States

Sarbanes-Oxley Act of 2003

prohibits employers from demoting or firing employees who raise accusations of fraud to a federal agency

Employee Retirement Income Security Act (ERISA) of 1974

Federal law that increased the responsibility of pension plan trustees to protect retirees, established certain rights related to vesting and portability, and created the Pension Benefit Guarantee Corporation

Family and Medical Leave Act of 1993

Allows employees of government agencies and companies with more than fifty employees to take up to three months of unpaid leave during or after a pregnancy.

Health Insurance Portability and Accountability Act (HIPAA) of 1996

Allows employees to switch health insurance plans and changing jobs receive new coverage regardless of preexisting health conditions

Fair Minimum Wage Act (2007)

Increased federal minimum wage to $7.25 per hour on July 24, 2009

Occupational Safety and Health Administration (OSHA) of 1970

Establishes minimum health and safety standards

Consolidation Omnibus Budget Reconciliation Act (COBRA) of 1985

Requires and extension of health insurance benefits after termination

Patient Protection and Affordable Care Act of 2010

health care reform law passed in 2010 that includes incentives and penalties for employers providing health insurance as a benefit

Equal Pay Act of 1963

Legislation that requires employers to pay men and women equal pay for equal work

Civil Rights Act of 1964

outlawed discrimination based on race, color, religion, sex, or national origin

Age Discrimination in Employment Act of 1967

Bans age discrimination for jobs unless age is related to job performance

Americans with Disabilities Act of 1990

A law passed in 1990 that requires employers and public facilities to make "reasonable accommodations" for people with disabilities and prohibits discrimination against these individuals in employment.

Civil Rights Act of 1991

amended the original civil rights act, making it easier to bring discrimination lawsuits while also limiting punitive damages that can be awarded in those lawsuits

Two types of change

reactive and proactive

Reactive Change

responding to unanticipated problems and opportunities

Proactive Change

Managing anticipated problems and opportunities

Lewin's Change Model Know this

1. Unfreezing: Creating the motion to change

2. Changing: Learning new ways of doing things

3. Refreezing: Making the new ways normal

Diagnosis

What is the problem?

Intervention

What shall we do about it?

Evaluation

How well has the intervention worked?

Feedback

How can diagnosis and intervention be further refined?

An innovation system

The supporting forces for innovation

3 Types of change

1. Radical

2. Disruptive

3. Incremental

big 5 perosnality traits

conscientiousness, agreeableness, neuroticism, openness, extraversion

self-efficacy

one's sense of competence and effectiveness

self-esteem

one's feelings of high or low self-worth

locus of control

a person's tendency to perceive the control of rewards as internal to the self or external in the environment

emotional stability

how relaxed, secure, and unworried one is

self-awareness

A self-conscious state in which attention focuses on oneself. It makes people more sensitive to their own attitudes and dispositions

self-management

The personal application of behavior change tactics that produces a desired change in behavior.

social awareness

the ability to empathize and understand the emotions of others

relationship management

ability to communicate clearly and convincingly, disarm conflicts, and build strong personal bonds

3 components of attitude

cognitive

affective

behavioral

When reality and attitudes collide

Consistency and cognitive dissonance

Cognitive Dissonance ON EXAM

If I tell you it's wrong to steal and I watch someone steal, I will feel cognitive dissonance (Emotional Discomfort)

4 steps in the perceptual process

1. selective attention

2. interpretation and evaluation

3. storing in memory

4. retrieving from memory to make judgements and decisions

5 distortions in perception

1- stereotyping: “these sorts of people are pretty much the same”

2- implicit bias: “I really don’t think I’m biased, but I just have a feeling about some people” beliefs that affect us in an unconscious manner

3- the halo effect: “one trait tells me all I need to know”

4- the recency effect: the tendency to remember recent info better than earlier info

5- causal attribution: the activity of inferring causes for observed behavior or formulate cause-and-effect explanations for our own and others’ behavior.

Prosocial Behavior

positive, constructive, helpful behavior. The opposite of antisocial behavior

Prosocial Satisfaction

Contributing to a community

Self-fulfilling Prophecy/Pygmalion effect ON EXAM

If I treat someone a certain way, they will become that

4 perspectives on motivation

1. content

2. process

3. job design

4. reinforcement

Maslow's Hierarchy of Needs

(level 1) Physiological Needs

(level 2) Safety and Security

(level 3) Relationships, Love and Affection

(level 4) Self Esteem

(level 5) Self Actualization

(Must fulfill lower levels to reach higher levels)

McClelland's Theory of Needs

1. Achievement

2. Affiliation

3. Power

Herzberg's 2-Factor Theory of Motivation

Employee satisfaction has two dimensions:

1. Hygiene

2. Motivation

Deci and Ryan's Self-Determination Theory

assumes that people are driven to try to grow and attain fulfillment, with their behavior and well-being influenced by three innate needs: competence, autonomy, and relatedness

Elements of Equity Theory

outputs, inputs, comparison

Elements of Justice Theory

-Distributive justice: how fairly are rewards being given out?

-Procedural justice: how fair is the process for handing out rewards?

-interactional justice: how fairly am I being treated when rewards are given out?

Goal Setting Theory

a theory that says that specific and difficult goals, with feedback, lead to higher performance

4 types of behavior reinforcement

Positive Reinforcement: Strengthens behavior

Negative Reinforcement: Also Strengthens behavior

Extinction: Weakens behavior

Punishment: Also Weakens behavior