8- Human Resources, Job Design and Work

List the constraints of human resource strategy.

• High employee turnover

• Input variability increase

• High customer contact

• Lower worker skill levels

• Less structured jobs

List down the characteristics the core job should include.

• Understand job requirements and worker skills

• Focused on human-machine collaboration, product customization and customer satisfaction

What should managers do to maximize effectiveness in self-directed teams?

• Engage and empower staff

• Remove process barriers

• Build a problem-solving culture

• Set clear goals

• Provide rewards and recognitions

What are the benefits and limitations of teams and expanded job design?

Benefits:

• Combines specialised expertise, fosters innovation and eliminates errors through better communication.

• Leverages staff talent

Limitations:

• Human attitude is often outside a manager’s control

• High performance teams require continuous training

What are the advantages and disadvantages of work sampling?

Advantages:

• Lower cost

• Less intrusive

• No special equipment

Disadvantages:

• Statistical error

• Lack of detail

• Large sample size needed