MGMT 3000 EXAM #3 MC

T or F: Leadership is defined as the process of providing general direction and influencing individuals or groups to achieve thier goals

True

T or F: a manager who follows rules but does not provide direction to his or her associates is still considered a leader

False

T or F: it’s now believed that leaders are born and not made

False

T or F: Position power is the degree to which a leader can use his or her social skills to persuade their associates

False

T or F: Transformational leaders encourage followers to place their own needs before the needs of the organization

False

T or F: Leaders can only display transactional or transformational leadership, not both

False

Informal

______ Leaders that provide leadership w/o formal designation from the organization

4 Important leadership traits:

cognitive ability, integrity, self-confidence, and drive

Posistion Power

_______ is the degree to which a leader can reward and punish

Achievment-oriented

______________ leadership behavior is characterized by setting challenging goals and seeking to improve performance

Transformational

______________ leadership involves motivating followers to do more than expected

Charisma

________ refers specifically to the leader’s ability to inspire emotion and passion in his or her followers

LPC stands for:

least-preferred co-worker

T or F: communication involves the sharing of information between two or more people to achieve a common understanding about an object or situation

True

Decoding

_______ is the process whereby a receiver perceives a sent message and interprets its meaning

Communication style that describes the amount of control a person demonstrates over their conversation

impression management

T or F: richness describes the amount of info a medium can carry

True

What percent of all communication is nonverbal?

60-90%

Leaky

______ behavior is something we exhibit during communication we can’t control

Channel(s) for upward communication

suggestion boxes, grievances, dpt. meetings, and open-door policies

Gossip

__________ is information presumed to be factual, communicated in private

Body language is also sometimes referred to as _________

kinesics

Communication can occur in a ___________ direction.

downward, upward, and horizontal

Examples of listening skills

paying attention, hear before evaluating, stop talking

T or F: an employer or potential employer can’t fire you or screen you out of the selection process, based on information found on your social networking sites or blogs

False

Celeste Headlee’s 10 ways to have a better conversation Ted talk included tips like:

listen, be brief, don’t pontificate, and don’t multitask

A satisfying decision is a ______ decision

satisfactory

T or F: the first step in the decison making process is to gather information about the

False

A _________ decision making style focuses on the emotional reactions of others

Feelinf

People who prefer the sensing style of gathering information see themselves as:

practical and realistic

The _____________ bias causes decision makers to emphasize past investments of time and money when deciding whether to continue with a chosen course of action

sunk-cost

When group members seek consensus at the expense of identifying and earnestly debating honest disagreements, this is referred to:

groupthink

T or F: Devils advocacy calls for an individual or subgroup to argue against a recommended action put forth by other members in the group

True

Time

________ pressure can create stress and influence the quality of decisions

T or F: individuals typically take longer to make decisions than groups

False

T or F: if a student is above their ‘reference point’, they’re less likely to cheat on an exam

True

If a decision maker places too much emphasis on the first piece of information they encounter, an ________ bias

Anchoring

A disadvantage to group decision making is:

one person can dominate the decision

The opportunity for ___________ is provided by participation in group decision making is a benefit that is often overlooked

personal growth

_______ occurs when the total output of a team is greater than the sum of the individuals that would result by working alone.

Synergy

Definition of both a team and a group

there are 2 or more people

___________ teams have a great deal autonomy

self-managing

T or F: a project team is usually a temporary assignment

True

Team effectiveness is evaluated on:

output, sharing of knowledge, team member satisfaction, and need for the team to exist

What is the socio-emotional roles of a team member?

observer, gatekeeper, encourager, and follower

What are the 3 questionable assumptions managers tend to make when assigning team members?

they’re well-suited to work in a team, a larger team is better, and they know how to work in a team

A team member who refocuses the discussion when the team gets off topic is a:

Orienter

_________ are informal rules that regulate a teams behavior

norms

__________ is what happens when a team diverts too much time and energy into maintaining the team instead of working on its tasks

process focus

__________ is a phenomenon when people put in less effort when they work in teams than when they work alone

Social loafing

The third stage of team development is?

norming

Stages of team development include:

Performing, norming, adjourning, forming, and storming

When a cross-country runner runs faster in a group than by themselves, they’re experiencing:

social facilitation effect