Conflict Management and Team Dynamics

A comprehensive set of flashcards focusing on key concepts regarding conflict management, teamwork, feedback, and organizational behavior.

Values

Principles or standards considered worthwhile that guide behavior.

Values Conflict

Conflicts arising from differing worldviews or perceived disrespect of values.

Causes of Conflict

Relationship, data, interest, and structural conflicts, including value conflicts.

Generational Differences

The distinct communication styles and expectations of Baby Boomers, Gen X, Millennials, and Gen Z.

Conflict Management

Strategies to effectively address issues early by being direct and considering personal factors.

Conflict Styles

Types of approaches to conflict including competing, collaborating, compromising, avoiding, and accommodating.

Team

A group working interdependently toward a shared goal.

Ways of Working (WoW)

Defines how teams collaborate and operate, promoting accountability and engagement.

Team Building

The process of fostering cooperation among team members while recognizing performance.

Effective Teams

Teams characterized by regular meetings, clear roles, shared leadership, and respectful disagreement.

Belbin Team Roles

Nine distinct roles in a team, including Plant, Shaper, Implementer, Teamworker, contributing to team success.

Social Styles

Different personality types such as Analytical, Driver, Amiable, and Expressive that influence teamwork.

Organisational Culture

Shared values, beliefs, and behaviours that influence staff interactions and work processes.

Culture of Safety

Focus on systems rather than blame, encouraging incident reporting and continuous learning.

Workplace Culture Impact

The effect of culture on staff retention, morale, teamwork, and patient outcomes.

Toxic Culture & Leadership

Negative work environment leading to poor morale and ethical issues that affect patient care.

Managing Difficult Behaviour

Emphasizing behavior rather than the person, promoting the idea that behavior can be learned and changed.

Barriers to Leadership

Obstacles like inability to mentor, poor communication, and lack of feedback skills.

Feedback

Information about performance used for improvement and essential for learning.

Constructive Feedback

Feedback that is specific, behavior-focused, timely, and aimed at improving performance.

Pendleton’s Rules

Giving feedback method where the learner reflects first, followed by observer input.

Receiving Feedback

Staying calm, assuming positive intent, and using feedback for improvement.

Resource Allocation

Distribution of limited healthcare resources among competing needs.

Why Resources are Limited

Limited resources due to aging population, chronic disease prevalence, and technology costs.

Levels of Allocation

Macro (society-level), Meso (within healthcare system), Micro (individual patients).

Healthcare Rationing

Determining who receives limited treatments or services, especially in critical scenarios.

Ethical Decision-Making

Considerations of diagnosis, prognosis, quality of life, patient wishes, and fairness in healthcare.

Communication Styles

Different methods of interaction that can impact teamwork and conflict resolution.

Self-assessment

A process where team members evaluate their own performance and contributions.

Diversity of Perspectives

Variety of viewpoints in a team that contributes to enriched discussions and solutions.

Collaboration

Working together to achieve common goals through shared responsibilities.

Accountability

Answerability and responsibility for outcomes within team dynamics.

Emotional Intelligence

The ability to understand and manage one’s own emotions and those of others in a team.

Leadership Styles

Different approaches leaders can take in managing teams and fostering a positive culture.

Team Dynamics

The interactions and relationships between team members that change and evolve.

Decision-making

The process of making choices by identifying options and analyzing potential outcomes.

Engagement

The level of commitment and participation of team members in achieving objectives.

Conflict Resolution

Strategies and techniques used to alleviate and resolve disagreement within teams.

Interdependence

A key feature of teams indicating that members rely on each other to achieve objectives.

Cohesion

The bond that holds team members together, fostering trust and collaboration.

Role Clarity

Understanding one’s specific functions and responsibilities within the team.

Feedback Loops

Processes that allow ongoing communication about performance and necessary adjustments.

Professional Development

Ongoing education and training activities aimed at improving skills and knowledge.

Respectful Disagreement

Encouraging differing views while maintaining respect and open communication.

Behavior Expectations

Clear guidelines on how team members should conduct themselves.

Resource Distribution

How limited resources are allocated to meet various healthcare demands.

Organizational Goals

The objectives that guide the activities and decisions within an organization.