UWEC Communications Exam: 2

Intensional orientation

________: When you look at the label instead of the person.

Civil Inattention

________: Looking away with the purpose to give privacy.

Emotional Intelligence

________: The ability to understand and manage ones own emotions and to be sensitive to others feelings.

Illustrators

________: a gesture that accompanies words.

Regulator

________: a gesture that regulates the flow of the conversation.

Vocal Dysfluencies

________: Cracking, stuttering, slurring speech, fumbling for words.

Inflection

________: emphasis on words.

Pauses

________: length of silence between words.

Emotional Display

________: the eyes give away the truth.

Emblem

________: a gesture used in place for words.

Extensional Orientation

________: Look at the label last.

Polarization

________: When you describe the world in terms of extremes.

Adaptors

________: gestures thats a nervous habit.

Chronemics

________: the study of time.

Static Evaluation

________: Retain evaluation without changing although the world around you change.

Inference

________: assumption based on past experiences.

Enunciation

________: sounds pronounced in words.

Boundaries

________: A physical or imaginary line.

Indiscrimination

________: We dont look at the individual but instead look at the characteristics on an entire group.

Context Reference

________: Someone you know from a place /experience /time AKA: So and So from Choir.

Ear Marker

________: A object thats personalized.

Relationship Reference

________: Something that tells who you are AKA: mom.

Verbal (Language)

What you say 7%

Non-Verbal (Non-Vocal)

What you do 55%

Paralanguage (Vocal)

How you say it 38%

Every word has two types on meanings

Meanings are in people not in words

Connotative

Emotional subjective meaning

Denotative

Dictionary/objective meaning

Phonological Rules

sound/pronunciation

Semantic Rules

words and their meanings

Syntactical Rules

Phrases and sentences

Bypassing

Missing each others meaning due to semantics

Allness Statements

Misevaluation of looking at the part and calling it the whole (Always/Never/Every)

Fact

verifiable observation

Inference

assumption based on past experiences

Indiscrimination

We dont look at the individual but instead look at the characteristics on an entire group

Kinesics

they study of body language

The most obvious types of body language

Gestures/Gestural Communication

Master Gesture

The gesture one uses over and over again

Micro-expression

brief, involuntary expression shown when one is trying to conceal an emotion

Intensifying

exaggerating an emotion

De-intensifying

downplay an emotion

Neutralizing

when you show no emotion

Masking

replacing an emotion

Haptics

The Study of Touch Communication

Proximity

The Study of Space

Territory

the space around us

Primary space

What you own

Secondary Space

You own it temporary

Public Space

Space you physically occupy

Central Marker

A physical object

Ear Marker

A object thats personalized

Boundaries

A physical or imaginary line

Distance

the space between people

Objectics

Study of Artifacts and objects

Vocalic

the study of paralanguage

Rate

how fast you speak

Pitch

how high/low you speak

Volume

how loud or soft you speak

Pauses

length of silence between words

Self Reference

saying who you are

Emotional Intelligence

The ability to understand and manage ones own emotions and to be sensitive to others feelings

Facilitative Emotions

Emotions that contribute to effective functioning

Debilitative Emotions

Emotions which hinder effective performance

Rational Emotions Approach

The key to changing feeling is to change unproductive cognitive interpretation

Fallacy of Perfection

You believe communication should be able to handle every situation with complete confidence and skill

Fallacy of Appeal

You believe you have to get everyones approval at all costs

Fallacy of Helplessness

Forces beyond our control determine satisfaction in life (victims)

Fallacy of Overgeneralization

Using absolute statement based on beliefs with limited amount of experience

Fallacy of Causation

Assuming one person can cause anothers emotions

Three Rules of Language

Phonological
Semantics
Syntanical

3 Ways to Manage a Conversation

Inciting
Maintaining
Closing

Maintaining Conversation

Quantity
Quality
Relevance
Manner

Two Ways to Help a Conversation

Disclaimers
Excuses

Four Elements to Emotions

Self-Awareness
Social Awareness
Self-Management
Relationship Managment

When you meet the purposes of communication?

When all three areas of communication work together

Which area is the most honest?

Paralanguage

Which is more honest verbal or non-verbal?

Non-verbal

Nonverbal Communication

Physical aspect of communication

Two Types of Eye Communication

Emotional Display
Eye Contact

Two types of space we control nonverbally

Territory
Distance

Three types of territory we control

Primary
Secondary
Public

Three ways we mark territory

Central Marker
Ear Marker
Boundaries

4 Types of Distances

Intimate
Personal
Social
Public

Intimate

: 0 -18 inches

Personal

: 18 inches - 4ft

social

: 4ft - 12ft

Public

: 12ft - 25ft

Physiological Changes

When we experience emotional bodily changes occur

Nonverbal Behavior

Emotions are often apparent from observable physiological changes

Cognitive Interpretation

The mind is an important role in determining how we feel

Verbal Expression

Putting emotions into words can help you manage them more effectively

Emotional Contagion

Emotions can spread from one person to another