PSW 115 (Week 4)

Interpersonal Communication

The exchange of information
between two people; usually face to
face

Verbal communication

is messages sent
through the spoken word.

Active listening

A nonjudgemental communication
technique that helps you (receiver) to
understand what your client is saying, and
the underlying emotions and feelings that
are being conveyed by your client
(sender).

PARAPHRASING

Restating the client’s
message in your own
words

EMPATHETIC
LISTENING

Means being open to and trying to
understand the experiences and feelings
of others:
• Can help reduce feelings of loneliness
• Can create trust between you and the client
• Avoid quick, thoughtless responses (e.g., “I
know how you feel,”; “I feel sorry for you