Reducing Municipal Strife Through Engagement Case Study Flashcards

Vocabulary flashcards covering the key entities, statistics, methods, and outcomes of the case study on municipal engagement and organizational conflict resolution.

Municipality Scale (Case Study 1.3)

A city in the Northwestern United States with $250,000$ residents and $1,000$ public safety employees.

Federal Mediation and Conciliation Service

The agency that provided the grant used to help improve relationships and create the Employee Assistance Program.

Data Collection Methods

Techniques described in the case study including organization-wide interviews, surveys, focus groups, and retreats to assess employee attitudes.

Employee Assistance Program (EAP)

A program created via grant funding that remained active for at least $10$ years after the project concluded.

Legal Cost Reduction Outcome

Legal costs decreased by more than $70\%$, resulting in savings exceeding $1,000,000$.

Employee Suggestion Programs

An initiative that generated innovations saving the city an additional $120,000$ in direct costs.

Informal dispute resolution process

A specific initiative identified in the case study as having faced challenges during the transition.

Critical Factors for Organizational Change

The commitment and action of top management, along with involving influential employees and leaders.

Needs Assessment

The process of conducting thorough research through surveys and interviews before designing solutions to identify the root of a problem.

Root Cause Identification

The performance improvement principle of looking at underlying causes of a problem by gathering data from a variety of stakeholders.