Glossary

Self reflective process

________ of recording thoughts and emotions from day to day in order to identify patterns.

Information

________ that is exchanged in a business context for the commercial benefit of an organization.

Factor

________ that prevents the receiver from receiving and understanding the message accurately.

IQ test

A(n) ________ designed to measure intelligence and cognitive ability in adults and older adolescents.

Rules people

________ develop as a result of cultural norms and values and are, traditionally passed down through generations and characterize a cultural group.

organizational structure

Hierarchical, bureaucratic, ________ characterized by (1) centralization of authority, (2) formalization of procedures and practices, and (3) specialization of functions.

Indirect communication style

________ that uses hidden messages to express needs and ideas.

Emotional intelligence competencies

________ related to self- awareness, self- regulation, and motivation.

emotional intelligence

The level of a person's ________, often as represented by a score in a standardized test.

organizational code of ethics

The ________ that governs responsible and respectful behavior at WGU.

business paradigm

It is a(n) ________ where a business views the association with its patrons as an ongoing relationship rather than a mere transaction.

Leadership style

________ that assumes it is possible to intrinsically motivate employees so that their desires match those of leadership.

emotional intelligence

The level of a person's ________, often as represented by a score in a standardized test.

Information

________ that is exchanged between sender and recipient for personal purposes.

Emotional intelligence competencies

________ related to empathy and social skills.