Glossary
Possession of the means or skill to do something
Giving the sender full, undisturbed attention with the intention of fully receiving his or her message
Forceful communication style often carried out in a loud and hostile manner
Productive communication style used by those who express their ideas while listening attentively to others
Mechanism by which employees align and are drawn to organizations that match individual culture, preferences, and working style. \n
Attraction-selection-attrition
A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave
Attraction–selection–attrition (A–S–A)
A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave \n
The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death
Leadership style that keeps close control over subordinates and does not seek much input from others
barrier to effective communication
Factor that prevents the receiver from receiving and understanding the message accurately
Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan
Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call \n
Guide that publicly sets out an organization’s key values and ethical obligations
Ability to take something away or punish someone for noncompliance
Sharing understanding and meaning via oral, nonverbal, and written forms \n
Dominant way in which an individual interacts and exchanges information with others
Competing Values Framework (CVF) model
Framework for assessing organizational culture and organizational dynamics \n
competing values framework model
Framework for assessing organizational culture and organizational dynamics
The relationship oriented behaviors of a leader
The attitudes, values, and standards of behavior that distinguishes one organization from another
corporate social responsibility (CSR)
Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally
Linking of organizational goals with the employees' personal goals \n
The existence of a variety of cultural or ethnic groups within a workplace \n
Framework for assessing organizational culture and organizational dynamics \n
A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities, or strengthen weaknesses
When information transmitted is interpreted by the receiver in the way it was intended by the sender
The capacity to be aware of, control, and express one's emotions and handle interpersonal relationships judiciously and empathetically
The level of a person's emotional intelligence, often as represented by a score in a standardized test
Being attuned and sensitive to the emotional states of others
employee-member-centered behaviors
Behaviors that focus on supporting employees
employee–member-centered behaviors
Behaviors that focus on supporting employees
The level of a person's emotional intelligence, often as represented by a score in a standardized test
Principles that serve as a compass about how to behave
Power based on knowledge and special skill or experience
A person who is officially designated as the leader of a group
When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change
Form of transformational leadership in which a leader models behaviors and attitude that subordinates choose to emulate
Dilemma in which the ethical choice would be in violation of established laws
Someone who uses their personal skills to contribute to a team \n
Form of transformational leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use
The way individuals attempt to influence one another in organizations \n
A person who is not officially appointed as the head of a group
Power that stems from when a leader possesses knowledge that others need or want
The task-related behaviors of a leader
Engage values, emotions, and beliefs to gain support for course of action
Form of transformational leadership in which a leader inspires a passionate vision among subordinates or the organization itself
Form of transformational leadership in which a leader recognizes the intellect of subordinates and empowers them to contribute towards the success or vision of the organization
The ability to acquire and apply knowledge and skills
A number representing a person's reasoning ability as compared to the statistical norm or average for their age
Degree to which an organization operates with openness, communication, and accountability
international business culture
Variations in attitudes, values, goals, and practices shared by individuals, organizations, or societies based on geography
Refers to supervisory functions, such as planning, scheduling, coordinating work activities, and providing resources
Self-reflective process of recording thoughts and emotions from day to day in order to identify patterns
Facts, information, and skills acquired by a person through experience or education
A largely "hands-off" leadership style that provides considerable freedom to subordinates
A person who holds a dominant position in a field and can exercise a high degree of control or influence over others
The activity of leading a group of people or an organization or the ability to do so \n
Manner and approach of providing direction, implementing plans, and motivating people
An act that is allowed or is in conformity with the law of the land
When the law and personal or organizational ethics are in accordance with each other
Dilemma in which established laws are not in accordance or do not uphold the ethical choice
Power that comes from one’s organizational role or position
Extent to which an entity believes the current and anticipated circumstances and their response to them are within their control
Cunning, scheming, and unscrupulous
An individual who oversees a certain group of tasks or a certain subset of a company and often has a staff of people who report to them
An organizational model developed in the 1980s by Tom Peters and Robert Waterman (the authors of "In Search of Excellence") that analyzes seven key internal aspects of an organization that need to be aligned if it is to achieve its objectives and improve performance \n
An organizational model developed in the 1980s by Tom Peters and Robert Waterman (the authors of "In Search of Excellence") that analyzes seven key internal aspects of an organization that need to be aligned if it is to achieve its objectives and improve performance
Hierarchical, bureaucratic, organizational structure characterized by (1) centralization of authority, (2) formalization of procedures and practices, and (3) specialization of functions \n
Focusing all of your energy and attention on one specific area of the present moment
Consciousness of the present moment
Rules people develop as a result of cultural norms and values and are, traditionally passed down through generations and characterize a cultural group
Emotional tendencies that impact your ability to reach personal goals
Expressing information without the use of spoken or written words such as using body language, tone of voice, facial expressions, and even silence
Expressing information or ideas through spoken words
Organizational structure characterized by (1) flatness: communications and interactions are horizontal, (2) low specialization: knowledge resides wherever it is most useful, and (3) decentralization: great deal of formal and informal participation in decision-making \n
The shared values, beliefs, and norms of an organization that affect the strategies and operating procedures of the business \n
Rules, principles, and standards for deciding what is morally right or wrong when doing business
A system used to define a hierarchy within an organization \n
Leadership style that seeks input from subordinates
Tentative communication style used by those who are hesitant to speak up
passive-aggressive communication style
Indirect communication style that uses hidden messages to express needs and ideas
Illegal-ethical conflict in which U.S. government officials leaked top secret papers to inform the public about government actions during the Vietnam War
Illegal-ethical conflict in which U.S. government officials leaked top secret papers to inform the public about government actions during the Vietnam War
Leadership style that is primarily concerned with interpersonal relations in the workplace
The degree to which a person’s skill, knowledge, abilities, and other characteristics match the job demands \n
The degree to which a person’s values, personality, goals, and other characteristics match those of the organization \n
Information that is exchanged between sender and recipient for personal purposes
Emotional intelligence competencies related to self-awareness, self-regulation, and motivation
Codes, principles, and values that shape people's interactions with others
The relatively stable feelings, thoughts, and behavioral patterns a person has
The ability to influence the behavior of others to get what you want \n
The management initiative to design work processes so that they align with the organization's strategic goals
Information that is exchanged in a business context for the commercial benefit of an organization
Using facts, data, and logical arguments to try to convince others that one point of view is the best alternative
Ability of the leader to influence people because of their attraction and respect to the leader
When the receiver is preparing what to say in response instead of actively listening to sender's message
Part of a strategy to engage existing customers in order to retain them and understand their evolving needs or demands. It is a business paradigm where a business views the association with its patrons as an ongoing relationship rather than a mere transaction.
Ability to grant a reward to an employee in exchange for job performance
Law aimed at improving corporate transparency by requiring clear reporting practices
Law aimed at improving corporate transparency by requiring clear reporting practices
Mechanism by which organizations choose employees for a specific role and/or fit.
Knowing your inner preferences, beliefs, and resources in order to recognize patterns in your behavior and thoughts
Controlling your thoughts and impulses in order to manage your internal state
Participation in challenging emotional intelligence simulations in order to receive feedback on EQ competencies
Situational Theories of Leadership
Leadership theory that suggests that to be effective, leaders must adapt their style based on the circumstances
situational theories of leadership
Leadership theory that suggests that to be effective, leaders must adapt their style based on the circumstances
Experience and behaviors associated with the application of knowledge
Emotional intelligence competencies related to empathy and social skills
A broad range of behaviors related to managing relationships with others
Those who have a stake in the performance and output of an organization, such as employees, unions, investors, suppliers, consumers, local and national governments, and communities
A strategy used to preserve a positive relationship between communicators while still addressing the problem at hand
Questionnaires that track preferred actions in specific emotional intelligence situations
Leadership style that is primarily concerned job tasks
Leadership style that assumes employees have their own desires and will not be motivated without extrinsic rewards from leadership
Leadership style that assumes it is possible to intrinsically motivate employees so that their desires match those of leadership
Stable life goals that people have that reflect what is most important to them
Wechsler Adult Intelligence Scale
An IQ test designed to measure intelligence and cognitive ability in adults and older adolescents
The organizational code of ethics that governs responsible and respectful behavior at WGU
Those who tell the public or the authorities about alleged misconduct occurring in a government department, private company, or organization
World Trade Organization (WTO)
International organization tasked with promoting global trade, enforcing common trade regulations, and helping promote ethical behavior among members
Expressing information in the form of written words