Management and Change

What is change?

Any alteration in the internal or external environment.

What is organisational change?

The adoption of a new idea or behaviour that changes how an organisation operates.

What are internal influences on change?

Factors within the business that cause change.

Name five internal influences on change.

Management, employees, corporate culture, acquisitions and mergers, and resource capacity.

How can management influence change?

New leadership can introduce new goals, strategies, and ways of operating.

How can corporate culture influence change?

Changes in values, beliefs, or workplace behaviour can affect business operations.

What are external influences on change?

Factors outside the business that cause change.

How does competition influence change?

Businesses must adapt to remain competitive.

How does legislation influence change?

Businesses must change to comply with new laws and regulations.

How does technology influence change?

It can improve efficiency, reduce costs, and introduce new ways of working.

How do social factors influence change?

Changes in consumer values, attitudes, and trends affect business decisions.

How does CSR influence change?

Businesses may change practices to meet social and environmental expectations.

What is the goal of managing change effectively?

To improve and strengthen the business while minimising disruption.

Why should change occur at a manageable pace?

So employees and the business can adapt successfully.

What are low-risk strategies for managing change?

Communication, involvement, support, and negotiation.

Why is communication important during change?

It helps employees understand why change is needed.

Why is employee involvement important during change?

It increases support for the change and reduces resistance.

What can result from poorly managed change?

Employee resistance, anxiety, lower productivity, and reduced profits.

What strategies help achieve successful change?

Communication, employee involvement, training, support, and negotiation.