peer counciling

Elements of Effective Listening

Key practices include paying attention, showing understanding, asking questions, and avoiding interruptions.

Effective Speaking

Characteristics include clarity, organization, appropriate tone and body language, and audience adaptation.

Effective Writing

Focus on clarity, conciseness, correct grammar and spelling, organization, and appropriate tone.

Purpose in Communication

Refers to why you are communicating, such as to inform, persuade, request, or express.

Understanding Audience

Identifying who you are communicating with, such as a teacher, customer, friend, or manager.

Choosing Medium

Selecting the appropriate method for communication, like email, text, social media, or in-person.

Email Etiquette

Involves using a greeting, staying professional, being concise, and signing your name.

Texting Etiquette

Should be polite but casual, avoiding slang in professional contexts.

Social Media Posting

Requires considering the audience, including potential employers, teachers, or customers.

Customer's Role

Customers are essential to business success, as they are the ones who purchase products or services.

Building Positive Customer Relationships

Involves being respectful, listening carefully, being helpful, following up, and showing appreciation.

Importance of Listening

Critical to understand customer needs before responding.

Responding to Upset Customers

Stay calm and patient, even in difficult situations.

Follow Up with Customers

Ensuring customer satisfaction after interactions is essential for building trust.

Show Appreciation to Customers

Thanking customers for their time or purchase reinforces positive relationships.