Chapter 8 Interpersonal Communication- Listening and Responding

The Listening Process

The series of steps through which a listener receives, interprets, evaluates, and responds to auditory information.

The Listening Process (Attending)

Noticing specific cues given by a interaction partner

Noticing relevant cues to understand conversation

The Listening Process (Interpreting)

Attach meaning to the cues given

determine organization, attend to nonverbal cues, paraphrase, question

The Listening Process (Remembering)

recalling & retaining information shared with you

most likely to suceed professionally and gain closer relationships when you show rememberance

The Listening Process (Evaluating)

Critically analyzing information to determine how truthful, authentic, or believeable you judge it to be

ask follow up questions & seek more info if you are unsure

The Listening Process (Responding)

forming a reply to a message

can be a verbal or nonverbal response

Defensive Listening

perceiving personal attacks in messages that are not criticisms

Pseudolistening

pretending to listen when you are not

Selective Listening

only focusing on parts of a message that are relevant to you

Monopolizing

focusing communication on yourself instead of listening

Hearing vs. Listening

Hearing: the ability to perceive sound by detecting vibrations with your ear

Listening: the process of receiving, constructing meaning from, and responding to spoken/nonspoken messages

Appreciative Listening

listening to derive pleasure and enjoyment

Comprehensive Listening

listening to receive and remember new information

Active-Empathetic Listening

listening to comfort and help others

Listening Style

The way a person typically listens (people-centered, action-centered, content-centered, time-centered)

Barriers to Effective Listening

noise, features of the message (complexity & amount of info), lack of effort, nonlistening, thoughts and feelings