Smart Serve Practice Test

True or False

The Government of Canada issues licences for the sale and service of alcohol in Ontario

False, The Alcohol and Gaming Commission of Ontario (AGCO), which is an arm's length agency of the Ontario Government, issues licences for the sale and service of alcohol in Ontario. The AGCO can also suspend or revoke a licence.

True or False

The minimum age for someone to serve or sell alcohol in Ontario is 18.

True

The minimum age for someone to serve or sell alcohol in Ontario is 18. He or she must also be Smart Serve certified.

True or False

You could be held civilly and/or criminally liable if you serve too much alcohol to a customer.

True, The Liquor Licence Act (LLA) is legislation that outlines the laws and regulations affecting the sale and service of alcohol in Ontario. This includes ensuring that you never serve a customer to the point of intoxication. Not complying with the laws and regulations, could result in you being held civilly and/or criminally liable.

True or False

After an intoxicated customer has left your establishment, you are no longer liable for him or her.

False, Your liability does not end when the customer leaves. If you have served a customer to the point of intoxication, you are liable for them until they are sober again.

True of False

Drinking coffee will help a person who is intoxicated sober up faster.

False, Drinking coffee, water or eating food will not help someone sober up faster. Once alcohol has been absorbed by the body and moves into the bloodstream, only time will help.

True of False

An 8 ounce glass of beer is equal to an 8 ounce glass of wine.

False, There are big differences in the alcohol content found in beer, wine, and spirits. This program will introduce a benchmark called a "Standard Drink" to help you estimate the amount of alcohol each customer has consumed.

True or False

You can refuse the sale of alcohol to any customer even if they produce a valid I.D.

True, It is your legal obligation to refuse the sale of alcohol to anyone if you have reason to believe he/she is intoxicated and/or you suspect they may be purchasing alcohol for an underage person.

True or False

A customer can show identification without a photo to prove they are age 19 or older.

False, A valid I.D. is one that is issued by the government and must include a person's photograph and date of birth.

True or False

If an intoxicated customer arrives at your establishment, you should not let them in.

True, You cannot allow an intoxicated customer to enter or remain on the premises of a licensed establishment.

True or False

On average, the body can metabolize approximately 2 standard drinks in one hour.

False, On average, the body can metabolize approximately 1 standard drink per hour.

True or False

The amount of alcohol in the bloodstream is called Blood Alcohol Concentration (BAC).

True, Blood Alcohol Concentration is measured by the amount of alcohol (milligrams) found in 100 millilitres of blood and is shown in grams per 100mL.

True or False

The body uses chemicals in the liver to break down (metabolize) the alcohol so that it can be eliminated from the body.

True, The body uses chemicals in the liver to break down (metabolize) the alcohol so that it can be eliminated from the body.

True of False

Approximately 60% of the alcoholic content will be slowly eliminated from the bloodstream. The remaining 40% will be eliminated through a person's breath, sweat, and urine.

False, Approximately 90% of the alcoholic content will be slowly eliminated from the bloodstream. The remaining 10% will be eliminated through a person's breath, sweat, and urine.

1.5 ounces (43 mL) with 40% alcohol is one Standard Drink of: Beer, Wine or Spirits?

Spirits, One Standard Drink of SPIRITS is 1.5 ounces (43 mL) with 40% alcohol.

5 ounces (142 mL) with 12% alcohol is one Standard Drink of: Beer, Wine or Spirits

Wine, One Standard Drink of WINE is 5 ounces (142 mL) with 12% alcohol.

12 ounces (341 mL) with 5% alcohol is one Standard Drink of: Beer, Wine or Spirits?

Beer, One Standard Drink of BEER is 12 ounces (341 mL) with 5% alcohol.

What is the formula for calculating a Standard Drink?

10 / alcohol % = amount (in ounces)

25 / alcohol % = amount (in ounces)

60 / alcohol % = amount (in ounces)

The formula for calculating a Standard Drink is: 60 ÷ alcohol percentage = amount (in ounces).

How many Standard Drinks are there in 3 ounces of spirits with 40% alcohol?

1 Standard drink

2 standard drinks

3 standard drinks

A drink that contains 3 ounces of spirits with 40% alcohol equals 2 Standard Drinks (3 ounces ÷ 1.5 ounces = 2 Standard Drinks).

True or False

An older person who drinks the same amount of alcohol as a younger person will likely have a higher BAC level.

As people age, their ability to metabolize alcohol decreases.

True or False

Eating foods that are high in fat and protein before or while drinking, will help to slow down alcohol absorption.

True, Food absorbs alcohol, keeping it in the stomach longer which slows down the rate at which it is absorbed into the bloodstream.

True or False

People with more body fat tend to have a higher BAC than more muscular people of the same weight.

True, Alcohol is not absorbed into fatty tissue and therefore is more concentrated in a smaller body mass.

True or False

Mixing a Caffeinated Energy Drink with alcohol increases the potential of your customer not realizing they are becoming intoxicated.

True, Caffeine is a stimulant that can mask the effects of alcohol. This means people may continue drinking, not realizing how intoxicated they are.

True or False

When served the same amount of alcohol in the same amount of time, a 120 pound person and a 160 pound person will both have the same BAC level.

False, The smaller person will have a higher BAC level because alcohol is concentrated in a smaller body mass.

True or False

Carbonated drinks allow alcohol to enter into the bloodstream faster than normal.

True, Carbonation builds up the pressure in the stomach, forcing alcohol into the stomach lining. From there, alcohol can quickly pass into the bloodstream.

True or False

A greater tolerance for alcohol can lower a person's BAC.

False, While people who drink on a regular basis are used to the effects of alcohol, a greater tolerance to alcohol does NOT lower a person's BAC.

True or False

When a female and male both weigh 175 pounds and consume 2 Standard Drinks each within 2 hours, they will both have the same BAC.

False, A female will likely have the higher BAC. Females, or transgendered persons born biologically female, tend to have a higher proportion of fatty tissue and less total body water than males, or transgendered persons born biologically male, of the same weight.

True or False

Slurred speech and difficulty with coordination and balance are always signs of intoxication.

False, Two of the most common signs of intoxication are slurred speech and difficulty with coordination and balance. However, your guest might have a medical condition that mimics these signs. It is important to be sensitive to the possibility that something other than alcohol may be responsible for a guest's symptoms.

True or False

The Liquor Licence Act (LLA) outlines the laws and regulations affecting the sale and service of alcohol in Ontario.

True, The Liquor Licence Act (LLA) outlines the laws and regulations affecting the sale and service of alcohol in Ontario.

True or False

Liquor Sales Licences are issued by the government of Canada.

False, Liquor Sales Licences are issued by the Alcohol and Gaming Commission of Ontario (AGCO). The AGCO can also suspend or revoke a liquor sales licence.

True or False

You can display either a Sandy's Law sign or a Liquor Sales Licence in a licensed establishment.

False, Both a Sandy's Law sign and the Liquor Sales Licence must be visible to customers in a licensed establishment.

True or False

In a licensed establishment, you can only sell and serve alcohol to customers between the hours of 9:00 a.m. to 2:00 a.m., Monday to Sunday and 9:00 a.m. to 3:00 a.m. on New Year's Eve (December 31st).

True, Alcohol can only be sold or served between the hours of 9:00 a.m. to 2:00 a.m., Monday to Sunday and 9:00 a.m. to 3:00 a.m. on New Year's Eve.

True or False

You can substitute one type of alcohol for another without telling the customer.

False, You must never substitute one type of alcohol for another without the customer's consent.

True or False

You can serve a drink at 2:05 a.m., as long as the order was placed before 2:00 a.m.

False, Orders for alcohol must be served before the stop-service time.

True or False

All signs of alcohol must be cleared within 60 minutes of the stop-service time.

False, All alcohol and its containers must be cleared within 45 minutes after the stop-service time indicated on the Liquor Sales Licence.

Yes or No

When a golfer goes to the parking lot to get something she forgot in her car, can she carry an open alcoholic beverage?

No, Customers are not permitted to have open alcohol outside of the licensed areas which include: parking lots, public walkways, or roadways.

Yes or No

Can a server use the original screw cap to reseal a bottle of wine so that the customer can take it home under THTR?

No, The bottle must be resealed with a natural or synthetic cork, flush with the top of the bottle.

Yes or No

Does a mini-bar have to include non-alcoholic beverages?

Yes, A mini-bar must include non-alcoholic beverages.

Yes or No

Can a restaurant serve a bottle of home-made wine brought in by a customer?

No, A BYOW endorsement allows the licensee to serve only commercially-made wine brought in by a customer.

Yes or No

Should a caterer always remove any unserved alcohol when leaving the catered event?

Yes, Any unserved alcohol must be returned to the caterer's licensed premises.

True or False

A "Sale" permit is required if you plan on selling alcohol at an event in a private place.

True, "Sale" permits are required for the sale and service of alcohol at an event in any location other than a licensed establishment.

True or False

Private events serving or selling alcohol can only be attended by invited guests.

True, Private events serving or selling alcohol can only be attended by invited guests.

True or False

Grocery stores can allow exchanges for alcohol products outside of the permissible hours of sale.

False, Grocery stores can refund an alcohol sale at any time, but they cannot allow exchanges for other alcohol products outside of the permissible hours of sale.

True or False

Authorized grocery stores can only sell alcohol to customers between 9:00 a.m. and 11:00 p.m.

True, Authorized grocery stores can only sell alcohol to customers between 9:00 a.m. and 11:00 p.m.

True or False

Authorized stores must display a Sandy's Law poster.

True, Every authorized operator selling alcohol must display a sign warning women that drinking alcohol during pregnancy can cause Fetal Alcohol Spectrum Disorder (FASD).

True or False

Grocery store customers are allowed to carry and consume samples anywhere within the store shopping area.

False, Grocery store customers must consume the sample in the area where the alcohol sample was provided. However, manufacturer's on-site retail store customers may carry a sample and consume it anywhere within the store shopping area.

True or False

Stores must provide access to police and AGCO compliance officials to inspect the store.

True, Authorized stores must provide full access to police and AGCO compliance officials to inspect the store at any time.

True or False

If having a busy night, restaurants can choose to not keep records of liquor sold for takeout or delivery.

False, The licensee must keep records of liquor that was sold for takeout and delivery. These records must be kept for one year.

Who could potentially be held liable for damages or injuries when a customer is served to the point of intoxication?

The Manager

The licensee

The server

All responses are correct. All of these individuals could potentially be held liable for injuries or damages when a customer is served to the point of intoxication.

Yes or No

Jane, a server, is relieved that Mr. Gordon has headed home. He was slurring his words and starting to get loud, so she had the doorman put Mr. Gordon in a cab. Does Jane's responsibility for Mr. Gordon end with sending him home in a cab?

No. Mr. Gordon is the responsibility of Jane and her establishment until he is sober.

Yes or No

Daniel is tending bar at the Legion Hall for a family reunion of about 50 people. There is no table service and all alcohol must be purchased at the bar. Can Daniel be held responsible for monitoring the alcohol consumption of all 50 guests?

Yes. Daniel is responsible for looking out for the safety and sobriety of all guests attending the family reunion.

True or False

Under the LLA, you have the obligation to remove an individual from the licensed establishment if you reasonably believe the person is not permitted by law to be on the premises.

True, Persons not permitted by law to be on the premises must be removed.

True or False

Under the LLA, you have the obligation to remove an individual from the licensed establishment if you reasonably believe the person is on the premises for an unlawful reason or is breaking the law on the premises.

True, Persons on the premises for unlawful reasons or breaking the law on the premises must be removed.

True or False

Duty of care means an establishment must protect an intoxicated customer from injuring themselves or others.

True, An establishment has a duty of care to protect an intoxicated customer from injuring themselves or others. A customer who is intoxicated must be removed from the licensed area of the establishment until arrangements can be made to get them home safely. However, you are responsible for the customer until they are sober again.

True or False

A server can use no more force than is necessary to remove a customer from the premises.

True, If a customer does not leave as requested, he or she can be removed with "no more force than is necessary". This means that the force must only be used to remove an individual, not to cause harm.

True or False

Poor coordination and balance are always signs of intoxication.

False, Poor coordination and balance are signs that an individual may be intoxicated but does not always mean that an individual is intoxicated. It is important to be sensitive to the possibility that other factors, such as a medical condition, may be responsible for a guest's symptoms.

True or False

The smell of cannabis is a sign of intoxication.

False, Burnt/smoked cannabis has a very distinct smell. Although the smell of cannabis alone, is not a sign of intoxication, it should act as a trigger for you to look for other signs of intoxication.