Thẻ ghi nhớ: ESP121. Gap Filling (Mid-term 2023) | Quizlet

____________________ is defined as "the transmission of information and meaning from one individual or group to another."

Communication

In the communication process, ____________________ means converting an idea into words or gestures that will convey meaning

encoding

When you decide the spoken or written means by which you will send a message, you have selected the ____________________ of communication.

channel

When the receiver translates the message from its symbol form into meaning, it is known as ____________________.

decoding

The verbal and nonverbal responses of the receiver create ____________________, a vital part of the entire communication process that helps the sender know that the message was received and understood.

feedback

____________________ cues include eye contact, facial expression, body movements, space, time, territory, and appearance.

Nonverbal

According to a model developed by cultural anthropologist Edward T. Hall, ____________________ refers to the stimuli, environment, or ambience surrounding an event and is arranged on a continuum from low to high.

context

The belief in the superiority of one's own culture is known as ____________________. This natural attitude is found in all cultures.

ethnocentrism

An oversimplified perception of a behavior pattern or characteristic applied to entire groups is a(n) ____________________.

stereotype

. ____________________ means learning about beliefs and practices different from our own and appreciating them. One of the best ways to develop this trait is to practice empathy.

Tolerance

During the ____________________ phase of the writing process, the writer analyzes the audience and the purpose for writing.

prewriting

Sam is collecting and organizing information for a marketing report he is writing. Sam is involved in the second phase of the writing process, which is the ____________________ phase.

writing/drafting

Catherine is proofreading her cover letter and résumé for accuracy before e-mailing them to a prospective employer. She is in the third phase of the writing process, which is the ____________________ phase.

revising

An interesting theory called ____________________ richness describes the extent to which a channel or medium recreates or represents all the information available in the original message.

media

The channel of choice for corporate communicators today is clearly ____________________.

e-mail

____________________ is the process of creating a message that suits your audience. One important aspect of this process is tone. Conveyed largely by the words in a message, tone affects how a receiver feels after reading or hearing a message

Adaptation

Conveyed largely by the words in a message, ____________________ affects how a receiver feels after reading or hearing a message.

tone

Putting yourself in the receiver's shoes to better adapt your message to that person's needs is called ____________________.

empathy

Theresa has emphasized second-person pronouns (you, your) instead of first-person pronouns (I/we, us, our) in a letter to a customer. She is using the ____________________ view.

you

. ____________________ describes technical or specialized terms within a field.

Jargon

Nicola is collecting information for a business document she is writing. We call this collection process ____________________.

research

Long reports and complex business problems generally require some use of ____________________ research methods.

formal

Looking in the files and talking with your boss are methods of ____________________ research

informal

In the ____________________ pattern of organization, the main idea comes first, followed by details, an explanation, or evidence

direct

Persuasive and bad-news messages should usually use the ____________________ pattern

indirect

A(n) ____________________ sentence contains an independent clause (a complete thought) and a dependent clause (a thought that cannot stand by itself).

complex

97. The refund authorization was processed by our customer service representative is an example of a sentence using the ____________________ voice.

passive

A dangling ____________________ results when the word or phrase the modifier describes is missing from its sentence.

modifier

. A(n) ____________________ is a group of sentences about one idea.

paragraph

Before and meanwhile are examples of transitional expressions that show ____________________ association

time

A(n) ____________________ is a digital audio or video file that can be downloaded to a computer or watched on a smartphone.

podcast

An e-mail message should include a descriptive ____________________ to help ensure that the message will be read.

subject line

To, From, Date, and Subject in an e-mail message or a memo are called ____________________ words.

guide

Unless your company specifically allows it, never use your employer's computers for ____________________ messages or entertainment.

personal

Although e-mail is still a relatively new business communication tool, a set of rules for polite online interaction called ____________________ has emerged.

netiquette

____________________ messaging enables you to use the Internet to communicate in real time in a private chat room with one or more individuals. It is like live e-mail or a text telephone call.

Instant

Teams or departments use ____________________ to collect and disseminate information to large audiences creating a database for knowledge management.

wikis