Fire Officer 1 Seventh Edition (Ben Hirst)

When a subordinate takes a problem directly to a higher-ranking officer, this breach violates the principle of:

A. Division of Labor

B. Span of Control

C. Unity of Command

D. Communications

C. Unity of Command

An employee becomes frustrated by conflicting orders of different supervisors. This problem is caused by violation:

A. Chain of Command

B. Division of Labor

C. Span of Control

D. Unity of Command

D. Unity of Command

The Concept that an individual is limited in the number of subordinates that can be effectively supervised is:

A. Delegation

B. Specialization

C. Span of Control

D. Unity of Command

C. Span of Control

Some of the basic principles of organization are:

A. Unity of command, span of control, Human Resources, and legal process

B. Unity of command, span of control, and employee assistance program.

C. Unity of command, span of control, division of labor, and command tactics

D. Unity of command, span of control, and division of labor

D. Unity of command, span of control, and division of labor

Choose the correct order of incident priorities beginning with the most to least important.

A. Incident stabilization, life safety, property conservation

B. Incident stabilization, property conservation, life safety

C. Life safety, incident stabilization, property conservation

D. Life safety, property conservation, incident stabilization

C. Life safety, incident stabilization, property conservation

Occupational Safety and Health Administration Part 1910.1200 of Title 29 CRF covers training requirements and emergency response requirements for:

A. Emergency medical incidents

B. Fire suppression incidents

C. All fire rescue incidents

D. Hazardous material incidents

D. Hazardous material incidents

Using everyday language is:

A. Conciseness

B. Confidence

C. Clear text

D. Control

C. Clear text

The radio transmission "Ladder 65, from Operations - Ventilate the roof" is a:

A. Direct order

B. Suggestion

C. Function

D. Request

A. Direct order

Span of control is based on how many people a person can supervise and:

A. Assign to different situations

B. Breaking down the overall strategy into smaller tasks

C. Monitor

D. While implementing department policies

A. Assign to different situations

Your duty regarding policies is to:

A. Understand and consistently apply them on the job

B. Develop your own unwritten policies

C. Impose them upon selected employees

D. Determine and select only those which are relevant

A. Understand and consistently apply them on the job

Which is the one-supervisor principle?

A. Discipline

B. Division of labor

C. Span of control

D. Unity of command

D. Unity of command

To ensure control, units sending radio messages must:

A. Identify who they are calling and identify themselves before transmitting their message

B. Repeat code 10-4 after each transmission

C. Identify themselves and reply, "understood"

D. Include an acknowledgement specific to their department

A. Identify who they are calling and identify themselves before transmitting their message

The forms of communication used to transmit a message from a sender to a receiver may include:

A. Intuitive transfer

B. Oral means

C. Speculations

D. Active listening

B. Oral means

The responsibility for ensuring a safety culture of the unit must begin with the:

A. Battalion chief

B. Staff officers

C. Training officer

D. Company officer

D. Company officer

When the situation allows, issuing directions on the fireground is accomplished:

A. Over the radio

B. Face to face

C. In detail to ensure understanding

D. After all units are on the scene

B. Face to face

Division of labor:

A. Is designed to duplicate assignments

B. Prevents unity of command

C. Promote competition

D. Prevents duplication of efforts

D. Prevents duplication of efforts

One of the management functions is:

A. Preparation

B. Controlling

C. Evaluation

D. Revising

B. Controlling

Radio Reports should be:

A. Detailed and Lengthy

B. Clear and concise

C. Based on individual preference

D. Competitive among each rank

B. Clear and concise

When delegating tasks, you should:

A. Follow up with the employee

B. Delegate the responsibility

C. Challenge them with assignments beyond their task level

D. Provide a hands-off approach until the task is complete

B. Delegate the responsibility

Which is a basic element of interpersonal communication?

A. Feedback

B. Evaluation

C. Acknowledgement

D. Summary

A. Feedback

The four-step method of instruction includes:

A. Preparation, demonstration, testing, and evaluation

B. Preparation, presentation, application, and evaluation

C. Planning, training, drilling, and testing

D. Planning, lecturing, application, and monitoring

B. Preparation, presentation, application, and evaluation

The lesson plan should identify the:

A. Learning objectives

B. Disciplinary action for failure to perform

C. Names of the students

D. Definition of unsafe acts and conditions

A. Learning objectives

What is one of the four steps of instruction?

A. Activities

B. Delivery

C. Demonstration

D. Evaluation

D. Evaluation

To be valid, a performance test must reflect what was stated in the:

A. Lesson objectives

B. Presentation

C. Demonstration

D. Mastery learning

A. Lesson objectives

The company officer that provides a written or practical test is applying which step in the method of instruction?

A. Preparation

B. Presentation

C. Application

D. Evaluation

D. Evaluation

An accepted span of control is ____________ people.

A. 2-5

B. 3-7

C. 5-8

D. 6-10

B. 3-7

In the four-step method of instruction, learning takes place during the __________ step.

A. Preparation

B. Presentation

C. Application

D. Evaluation

C. Application

The primary concern during any practical training evolutions is:

A. Safety

B. Local regulations

C. NFPA 1021

D. The training of the firefighter

A. Safety

Topics such as post-incident critique or a policy is taught using the method of:

A. Discussion

B. Demonstration

C. Lecture

D. Direct questioning

A. Discussion

Topics such as the operation of equipment is taught using the method of:

A. Discussion

B. Demonstration

C. Lecture

D. Direct questioning

B. Demonstration

A firefighter with a substance abuse problem should:

A. Be terminated as mandated by federal law

B. Remain in their normal assignment

C. Participate in a mandatory critical incident stress debriefing

D. Be referred to organization's employee assistance program

D. Be referred to organization's employee assistance program

When a firefighter is exhibiting signs of a dangerous level of job stress and refuses to seek help voluntarily, you have a responsibility to:

A. Refer individual to organization employee assistance program

B. Tell other firefighters about their coworker's condition

C. Document the situation and place in the personnel file

D. Wait until the firefighter requests help

A. Refer individual to organization employee assistance program

A firefighter is frequently late for work caused by personal problems. You should:

A. Try to solve the problem

B. Recommend the Employee Assistance Program

C. Recommend career counseling

D. Implement preventive actions

B. Recommend the Employee Assistance Program

One of the hallmarks of an effective Employee Assistance Program is:

A. Low copays for appointments

B. Peer intervention

C. Confidentiality

D. Progressive discipline

C. Confidentiality

Signs and symptoms associated with excess stress include:

A. Dilated pupils

B. Memory problems

C. Decreased heart rate

D. Better eating habits

B. Memory problems

You should be able to explain the sexual harassment policy:

A. Is not enforced if the contact is consensual

B. Is considered a reasonable accommodation under Title 7.

C. Is a protected right under the provision of affirmative action

D. Involves unwanted and unwelcome sexual behavior

D. Involves unwanted and unwelcome sexual behavior

The law that covers sexual harassment in the workplace is the:

A. Fair Labor Standards Act

B. Title VII of the Civil Rights Act

C. Americans with Disabilities Act

D. Affirmative Action Law of 1960

B. Title VII of the Civil Rights Act

Failure to know and apply the applicable laws and regulations could result in the company officer:

A. Being prosecuted for a civil violation

B. Being held personally liable

C. Delegating inappropriate tasks

D. Accepting too much responsibility

B. Being held personally liable

Whose responsibility is it to administer policies and procedures?

A. Authority Having Jurisdiction

B. Policy Analysis Committees

C. Company Officers

D. Human Resources Department

C. Company Officers

The regulatory/advisory agency that monitors employment practices and investigates discrimination is the:

A. Affirmative Action Commission

B. Equal Employment Opportunity Commission

C. Equal Rights Commission

D. Occupational Safety and Health Administration

B. Equal Employment Opportunity Commission

Discipline within a fire company is designed to:

A. Delegate additional tasks

B. Avoid prosecution

C. Move swiftly to termination

D. Improve performance

D. Improve performance

The Civil Rights Act, Title VII, requires that employers:

A. Do not discriminate in employment

B. Provide fit testing for all employees

C. Provide health and medical screening

D. Give sovereign immunity

A. Do not discriminate in employment

A company officer who allows sexually explicit pictures and comments that inhibit an employee's performance is:

A. Protected from liability under sovereign immunity

B. An example of a person with high power needs

C. Contributing to a hostile work environment

D. Promoting diversity in the workplace

C. Contributing to a hostile work environment

Your ability to reward an employee is:

A. Any type of monetary compensation

B. Usually necessary to motivate employees

C. Determined by the size and value of the incentive

D. An important incentive because it acknowledges the employee's value

D. An important incentive because it acknowledges the employee's value

The step in the conflict resolution process that converts the decision into action is concerned with:

A. Negotiating a result that management will agree to

B. A decision that all parties resolve and will adhere to through agreement or force

C. Compromises that meet union expectations

D. Testing the agreement to ensure it is fair and objective

B. A decision that all parties resolve and will adhere to through agreement or force

The setting of limits or boundaries for expected performance, which are based on departmental rules and policy and then enforcing them is:

A. Command

B. Discipline

C. Management

D. Leadership

B. Discipline

Which statement about hostile work environment is correct?

A. There are a few laws that govern hostile work environments

B. Frequent jokes of a sexual nature are just part of the fire service and could not be considered as a component of hostile work environment.

C. The condition will be aggravated if the company officer takes no steps to discourage or discontinue the action.

D. Under the Fireman's Rule, the company officers are immune from any liability or charges.

C. The condition will be aggravated if the company officer takes no steps to discourage or discontinue the action.

An organization that publishes standards is the:

A. NFPA

B. NFA

C. National Volunteer Fire Council

D. IAFF

A. NFPA

Reward power is:

A. Power that is derived from someone else's desire to relate to and emulate another.

B. The use of the ability to withhold praise for work completed or to deny a raise.

C. Power that is required by the organization

D. The ability to provide a job assignment or an award

D. The ability to provide a job assignment or an award

A system of values or a standard of conduct that serves as a guideline for making decisions is:

A. Standard of care

B. Ethics

C. Diversity

D. Power

B. Ethics

Which statement is true about grievance procedures?

A. Grievance procedures are usually separate from the labor/management agreement

B. An employee who feels that they have received unjust discipline can file a grievance

C. Chief officers must be aware of the grievance procedures in effect in their organization, whereas company officers do not

D. The grievance must identify which policy was not followed.

D. The grievance must identify which policy was not followed.

The fire department ethics program needs to include

A. An example of specific unethical behaviors

B. Permission for members to do what they think is right

C. Written code of ethics or ethics policy

D. An assumed expectation of rewards and incentives

C. Written code of ethics or ethics policy

Which is correct regarding the proper handling of a sexual harassment complaint?

A. Ignore the complaint if they do not include you in the complaint

B. Blame the person filing the complaint

C. Retaliate against the complaint

D. Document all actions

D. Document all actions

Which is correct regarding the grievance procedures?

A. There is generally a time frame for submission

B. A mutually agreeable solution may not be obtained

C. The procedure is determined by each case.

D. The union has the burden of proof

B. A mutually agreeable solution may not be obtained

The objective of the grievance procedure is to:

A. Determine guilt

B. Resolve the problem at the lowest level

C. To protect employees' wrongs

D. Document events for union hearings

B. Resolve the problem at the lowest level

When a problem arises, the officer:

A. Should bump it up to their superior

B. Should let the crew resolve the issue without getting involved

C. Makes the final decision regardless of the policies

D. Has the first opportunity to solve it

D. Has the first opportunity to solve it

Setting the limits for expected performance and enforcing them is:

A. Command principle

B. Discipline

C. Unity of command

D. Span of control

B. Discipline

Effective company officers handle conflict by:

A. Unilaterally imposing an arbitrary solution to the problem causing the conflict

B. Confronting the problem as soon as it arises

C. Focusing on the personalities involved

D. Consulting their own supervisors as a first-step measure

B. Confronting the problem as soon as it arises

What is a key dimension of an effective leader?

A. Structures competitive relationships

B. Bases influence primarily on the ability to reward or punish

C. Demonstrates integrity

D. Resolves conflicts by forcing a particular solution

C. Demonstrates integrity

Your promotion can:

A. Decrease the level of ethic responsibility

B. Provide a method to share their legitimate authority with the crew

C. All the company officer the flexibility to act as one of the crew

D. Change the dynamics of the group

D. Change the dynamics of the group

What are the three leadership styles?

A. Authority, situational, leadership-continuum theory

B. Autocratic, democratic, and laissez-afire

C. Charismatic, transformational, transactional, and symbolic theories

D. Job-centered and employee-centered models

B. Autocratic, democratic, and laissez-afire

What is one of the basic leadership categories?

A. Democratic

B. Transformational

C. Transactional

D. Symbolic

A. Democratic

A method for supervisors to involve employees in the process of establishing goals and objectives is:

A. Delegating tasks

B. Using autocratic leadership principles

C. Requiring employees to accomplish a complex task to build confidence

D. Performing periodic employee performance reviews to document deficiencies

A. Delegating tasks

Empowerment gives employees:

A. An opportunity to prove that they are suited for higher positions

B. Personal stake in the project and control their destiny in the organization

C. An ability to try innovative ideas and projects at no risk

D. Promise to receive appropriate incentives for results

B. Personal stake in the project and control their destiny in the organization

Which is a function of the management process?

A. Leading

B. Coordinating

C. Staffing

D. Planning

D. Planning

Company officers who utilize effective delegation:

A. Move all their workload to their subordinates

B. Are lax and looks to avoid blame

C. Delegate all responsibility to their subordinates

D. Allows employees to take responsibility for their actions

D. Allows employees to take responsibility for their actions

A company officer:

A. Is the person within the organization with the most power

B. Is responsible for achieving tasks assigned through others

C. Can get work accomplished through authority

D. Influences others against their will

B. Is responsible for achieving tasks assigned through others

The employee development style that is used to assist the employees in improving their skills knowledge is:

A. Controlling

B. Directing

C. Coaching

D. Counseling

C. Coaching

The statement that an individual should adopt one leadership style and use this style in all situations is:

A. Not correct; the officer should apply different leadership approaches when they appear appropriate

B. Correct; firefighters are more comfortable with a consistent leadership style

C. Not correct; the officer should try several different approaches before adopting one style

D. Correct; in this way the officer will be able to develop more quickly leadership abilities

A. Not correct; the officer should apply different leadership approaches when they appear appropriate

The company officer plays a leading role in:

A. Writing policies and procedures

B. Building teamwork

C. Developing labor-management policies

D. Budget approval

B. Building teamwork

When the officer must enforce orders, they do not agree with, they should:

A. Gain support from the crew to contest the order

B. Seek a petition to rescind the order

C. Try to find out the background of the order to gain perspective

D. Verbally voice their displeasure with the order

C. Try to find out the background of the order to gain perspective

The system of inherent attributes that determines a person's moral actions and reactions is:

A. Leadership

B. Command presence

C. Ethical dilemmas

D. Integrity

D. Integrity

When providing feedback in the performance evaluation, the officer should:

A. Provide subjective comments

B. Provide immediate feedback to change incorrect behaviors

C. Determine the rating and use the feedback comments to support their conclusion

D. Provide one-sided comments

B. Provide immediate feedback to change incorrect behaviors

When you have a crew at the station that are not completing their chores, you should:

A. Work together to develop a solution

B. Require the crew do things your way or the highway

C. Insist they must adapt to your methods

D. Explain everyone must get along and there is no room for disagreement

A. Work together to develop a solution

In building a professional development plan with your crew, you should:

A. Requires hem to present projects to upper administration

B. Set realistic, obtainable goals

C. Push them to work towards objectives that may be difficult to achieve

D. Threaten them to perform at a higher level

B. Set realistic, obtainable goals

Read the following statements, then select the correct answer from choices A-D below.

Statement 1: delegate as much work-related authority as possible so that motivated subordinates can develop professionally

Statement 2: total responsibility can be delegated, but authority cannot

Statement 3: delegate authority to match the level of responsibility

A. Statement 1 is true; statements 2 and 3 are false

B. Statement 1 and 2 are true; statement 3 is false

C. Statement 1 and 3 are true; statement 2 is false

D. All three statements are true

C. Statement 1 and 3 are true; statement 2 is false

To improve success in delegation, you should:

A. Provide step-by-step actions to be followed

B. Reserve feedback until the assignment is complete

C. Select a firefighter at random

D. Give authority to match the level of responbility

D. Give authority to match the level of responbility

When delegating a task to a subordinate, you must ensure that the:

A. Organization is competent

B. Assigned firefighter can do the job

C. Job is identified in department hiring assessments

D. Mission statement and objectives are shared with the subordinate, before the assignment

B. Assigned firefighter can do the job

When speaking with a subordinate about substandard performance, you should:

A. Set realistic expectations

B. Focus on negative behavior first

C. Identify the subordinate's weaknesses and find a suitable disciplinary action

D. Relate to the employee how their attitude and personality is affecting performance

A. Set realistic expectations

Delegation can:

A. Be an effective tool to limit responsibility

B. Be taken too seriously by subordinates

C. Develop firefighters by expanding their capabilities

D. Give the company officer more time to perform technical skills

C. Develop firefighters by expanding their capabilities

When delegating job duties, you:

A. Can delegate all responsibility and authority to the employee and, therefore, are not accountable for subordinate actions

B. Should delegate only the appropriate amount of responsibility and authority to complete an assignment

C. Must challenge the employee by providing complex duties that are barely achievable

D. Should take full responsibility and credit for the project accomplishments

B. Should delegate only the appropriate amount of responsibility and authority to complete an assignment

According to the U.S. Fire Administration, approximately __________ percent of fire and emergency service organizations are staffed by volunteers.

A. 30

B. 50

C. 70

D. 90

C. 70

The scope of the life-safety program should:

A. Inform members of the community about the hazards they face and how to mitigate them

B. Reflect the needs of the community that they are designed to serve

C. Concentrate on the specific age of the targeted community

D. Focus on the available free and for free services

B. Reflect the needs of the community that they are designed to serve

Read the following statements, then select the correct answer from alternatives A-D below.

Statement 1: The purpose of fire and life safety education programs is to inform the community and help it change its behavior.

Statement 2: Instead of attempting to educate the whole community, specific programs are usually presented to groups

Statement 3: Fire prevention programs are just for school children and the elderly

A. Statement 1 is true; statement 2 and 3 are false

B. Statement 1 and 2 are true; statement 3 is false

C. Statement 1 is false; statement 2 and 3 are true

D. All three statements are true

B. Statement 1 and 2 are true; statement 3 is false

Demographic information of your community can be obtained from the:

A. City utility bills

B. County tax commission

C. United States Census

D. Community outreach office

C. United States Census

While speaking to a group of business owners about the importance of pre planning, a cellular phone rings. This would be an example of:

A. Inactive listening

B. Interference/noise

C. Active listening

D. Selective hearing

B. Interference/noise

The actual teaching of a class takes place during the __________ step or phase.

A. Evaluation

B. Selection

C. Identification

D. Presentation

D. Presentation

Which statement is correct about community diversity

A. For company officers, the community is the area encompassed by their immediate response area

B. Diversity of language and cultural customs should be viewed as an asset.

C. The diversity of language, cultural customs, and cultural values should be viewed as a series of barriers

D. As a barrier diversity provides multiple viewpoints on which to expand safety

B. Diversity of language and cultural customs should be viewed as an asset.

When preparing press releases, you should:

A. Proofread the document

B. Use technical terms

C. Include professional opinions in the documents

D. Expect the information to be used verbatim

A. Proofread the document

Press releases should be prepared for the media by the:

A. Incident commander

B. Public Information Officer

C. Safety Officer

D. Fire Marshal

B. Public Information Officer

One of the first skills required of company officers when dealing with irate citizens is:

A. To be able to react quickly

B. Effective listening

C. To make referral to a supervisor

D. Stop the citizen's irate behavior immediately

B. Effective listening

Customer service focuses on:

A. Creating satisfied customers

B. Taking whatever action is necessary to ensure the customer is satisfied

C. Ensuring the cost-of-service delivery is adequate and justifiable

D. Well documented needs/actions survey

A. Creating satisfied customers

To obtain complete and accurate data when receiving a complaint, you should:

A. Receive verbal information only

B. Effectively listen to the citizen

C. Pass the complainer on to the chief of the department

D. Investigate after notifying all the appropriate officials

B. Effectively listen to the citizen

You must treat all requests:

A. Professionally

B. When available

C. Immediately

D. Based on order of importance

A. Professionally

When documenting a citizen's complaint, you should:

A. Challenge the validity of the complaint

B. Identify the nature of the complaint

C. Delegate the issue to a subordinate

D. Immediately refer the citizen to the chief

B. Identify the nature of the complaint

Which is correct regarding customer service?

A. The company officer has a primary responsibility to their crew regardless of how it effects the public

B. The public should not expect extraordinary service in times of crisis

C. Emergency service organizations are customer service oriented

D. Customer service applies to career departments only

C. Emergency service organizations are customer service oriented

What is the primary method to determine the needs of customer service?

A. Send surveys due to their high rate of return

B. Listen to their feedback

C. Wait for citizens to call with a complaint

D. Personal visits

B. Listen to their feedback

Communication is:

A. An individual who initiates a message

B. A method for verifying a message

C. A process for exchanging information

D. The idea or item to be communicated

C. A process for exchanging information

Feedback is:

A. An individual who initiates a message

B. A method for verifying a message

C. A process for providing information to subordinates

D. A person who receives the message

B. A method for verifying a message

The message is:

A. The idea or item to be communicated

B. A process for exchanging information and attitudes

C. A method for verifying information

D. An individual who initiates communication

A. The idea or item to be communicated