BUSINESS ORIENTATION FINAL EXAMMMMMMMMMMMMMMM

Question 1

B. Competetors

Sparkle Magazine
Simone recently switched careers. Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully. She became a manager at Sparkle Magazine, where she was in charge of the layout. Always open to new ways of doing things, Simone let her staff implement their ideas at times. Simone learned firsthand the different roles she had to play as a manager.

Refer to the Sparkle Magazine above. What type of manager was Simone at Sparkle Magazine?

C. Participative

Airplanes, boxes, and trucks represents ______ resources for UPS

B. Material

Who is responsible for strategic planning?

D. Top managers

Which of the following is not an element accessed in a SWOT Analysis?

B. Contigences

Which of the following would likely be considered a weakness in a SWOT Analysis?

B. Low employee morale

Which of the following would be viewed as a opportunity in a SWOT analysis?

D. a favorable change in trade regulations

_____ is the process of influences people to work towards a common goal

E. leading

Esmé is in charge of both accounting and investments and oversees all the employees involved with these functions at her firm. Esmé is a(n) _______ manager.

A. Financial

Warren Buffet the founder and chief executive of Berkshire Hathaway, provides his organization with leadership and overall guidance and he is generally responsible for realizing the organizations mission. He would be most properly classified as a _____ manager?

A. Administrative

Room Elements is a home decorating company that sells many different household accessories ranging from candles to entertainment centers. Delphine is the CEO of the company. She feels that there is not enough specialization within the company and wants to organize the business in a different way. Delphine thinks that the company would be more effective if it were to switch to a new way of organization. For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centers, and so on.

Another issue that Delphine wants to resolve is that of delegation. She believes that if she could improve her delegating, employees would feel more empowered and want to go above and beyond what they are required to do. There are certain reasons that Delphine has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.

Refer to Room Elements. What would be an alternative to specialization if negative consequences were to develop at

Room Elements?

A. the employees are unreliable

Chief Executive, Inc. (CEI) is a chain of business-clothing stores for professional women. Lana, the owner of the company, has designed the business so that she hardly ever has to be there. There are many department managers who hold a lot of responsibility. Although they are organized separately by department, each manager knows enough about the other departments to be able to fill in at any time. The department managers also delegate a lot of work further down to their employees as a way to empower them. The owner even delegates store-management responsibilities to a different department manager each month. Even though certain people are delegated certain tasks, everyone pitches in, so it is sometimes hard to tell who is really in charge.



Two of Lana’s managers have mentioned that some customers have expressed frustration that CEI stores do not accept cryptocurrency as payment. Sensing an opportunity to differentiate the company from its competitors, Lana has brought together three managers from finance, marketing, and legal, as well as herself, to explore how the stores could accept Bitcoin or some other cryptocurrency, and whether that could have negative consequences.

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The employees of CEI are so comfortable with each other that many go out and participate in activities together on the weekends, even when they are not working. However, the owner realizes that she does not want to participate in these events because she does not want to seem that she is favoring certain people over others.

Refer to Chief Executive, Inc. This is a ____ organization?

B. decentralized

Legal services and public affairs are ______ types of jobs. So they don’t have to directly follow a chain of command.

E. Advisory

Which of the following is a benefit of job specialization?

B. its easy to train new employees

Employees at a factory are systematically moved every two weeks, among three different jobs in the organization. This is called what

E. Job Rotation

Location, product, function, and customers are a common bases for a firms…

E. Departmentalization

Which of the following is an advantage ion departmentalization by location?

C. lets the organization reopens readily to the unique demands or requirements of customers in different locations

Sydney is a runner for a large law firm. Her duties include purchasing supplies for the copy room. Sydney was given permission by the office manager to sign credit-card receipts when making purchases. Sydney has been given _______ to use the firm's credit card.

A. Responsibility

At Central Perks, a small chain of seven coffee shops, there are seven store managers. Above them are the operations and marketing managers, and above them is the owner of the company. They probably have a _____ organizational structure.

A. Wide and Flat

A line staff structure tends to work best for what type of organization?

A. Medium and large size

Tools that help managers increase employee satisfaction such as satisfaction surveys, employee communication programs, exit interviews, and fair treatment are all part of which phase of the human resources management process?

D. Maintaining Human Resources

Walmart's 2.3 million employees work in retail or online operations in 24 countries and source materials from more than 100 countries. Effective management of human resources in such a diverse environment is an enormous task, and the key to success is reliable, accurate management information. Thus, Walmart developed an online human resources information system, which is a critical tool in managing its human resources.

As expected, one of the broad goals of this system is to help management _______.

E. Utilize Human Resources efficiently to meet the organization goals

Marriott International has gained a positive reputation for its strong diversity and inclusion efforts. Which of the following is not likely to be included in its diversity and inclusion program?

A. Training employees to clean hotel rooms

______ eliminates positions, whereas _____ is involuntary separation from the firm.

A. Downsizing ; Terminations

A list specifying the qualifications necessary for a particular position is called a job ____

B. Specification

Whenever a new position becomes available at Old Navy, the company requires current employees to be informed of the opening. Old Navy practices ______

C. Job Posting

The interview is part of_____

C. Selection

A strong onboarding process can do all of the following except for what?

D. Train Employees

All of the following are elements of an effective employee reward system except?

E. Maximizing the amount of money spent on employee compensation

Many college students are attracted to careers in finance in part due to awareness of the large payments-often in the six figures that financial analysts typically get at the end of the year. These payments are best described as

D. Bonuses

Garrison Enterprise

Garrison Enterprise is a well-known company that has been around for many years. However, Mr.Jackson, its current CEO, has noticed recently that the company is not performing up to par. He has been watching the employees closely. Mr. Jackson saw that his workers do only what is required and that no one seems to go above and beyond what is necessary.

He thinks this is odd because Garrison Enterprise used to have dedicated employees who felt a real sense of ownership toward the company. Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required. The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful.

Mr. Jackson also observed that the employees were not engaging with each other. They all seemed to be at ease with each other, but there was very little interaction. When Mr. Jackson asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated.

Mr. Jackson decided that things needed to change. He decided that the managers would reward only very good behaviors and punish anything that was considered bad behavior. While this may not be the best option, Mr. Jackson believes that it may work for the near future.



Refer to Garrison Enterprise. When employees at Garrison Enterprise interact with each other, what needs are they meeting?

B. Motivation

Calvin has the chance to get promoted into a higher paid management position if he continues to exceed his goals in his current position. Thus, he has high loves the company and is excited about the new position opportunity. Thus, he also has high..

E. Motivation ; Morale

Which of the following is not a physicologial need?

D. safe working conditions

Quinn wants to help his employees satisfy their self-actualization needs. Which of the following is something he might want to try?

A. Reimburse Employees to continue their college education

Which of the following is one of Herzberg’s hygiene factors?

B. Working Conditions

Julio's first year as parts manager for a local dealership was pretty rocky. To ensure that his subordinates would follow through on established goals, he warned them about losing their jobs. Julio's managerial attitude reflects assumptions underlying..

A. Theory X

Sales representatives at Prosperity Bank generally dislike the firm's weekly sales meetings because they would rather be out selling than sitting in a meeting. Prosperity Bank recently initiated a policy of excusing sales reps who make their sales quotas from weekly sales meetings. Theoretically, the bank is motivating employees that make their quota through

A. Positive Reinforcement

With regard to goal setting theory, which of the following is false?

A. The goal should rather be general and easy to accomplish

Kareem, an engineer with a leading manufacturer, could not figure out why he feels so motivated in his job lately. However, in conversation he pointed out a few things that may have contributed to such motivation. First, top managers were sharing company goals with employees. Second, his manager recently met with Kareem's engineering group to discuss the goals relevant to their jobs. Third, his manager requested that each employee think about how they could personally help achieve these goals. As he followed through on his manager's request, Kareem found himself becoming clearer about the role he is expected to play in reaching the organization's goals.

This manufacturer is using _______ to help its managers boost employee motivation.

D. Management by Objectives

Phineas, owner-manager of P&J Manufacturing Company, has tried just about everything to motivate his employees. He has added new fringe benefits, including legal services; he has improved safety conditions; and he has increased employee pay by 2 percent across the board. None of these actions seem to have worked.

Now Phineas wonders what he should do next. Which of the following would you suggest?

E. enrich jobs as neccessary

Management is the process of coordinating people and other resources

A. True

Achieving a balance between competing and conflicting goals is called optimization

A. True

The four basic management functions are planning, organizing, leading, and motivating

A. True

Establishing an organization's major goals and objectives and allocating resources to achieve them is called tactical planning

B. False

An organization is a group of two or more people working together to achieve a common goal

A. True

Job Rotation is the systematic shifting of employees to one job to another

A. True

Job specialization is the separation of all organizational activities into distinct tasks and the assignment of different tasks to different people

A. True

Human Resources planning is determining the firms future human resource needs

A. True

Human Resources management is the sole responsibility of managers

B. False

Motivation, Morale, and Satisfaction of employee needs are inter-related

A. True