Group Dynamics, Leadership, and Conflict Resolution in Organizational Behavior

The determination of the behavioral patterns and assumptions through which the group approaches the project is a function of the ______ phase in the punctuated-equilibrium model.

first meeting

______ refers to the adjustment of one's behavior to align with the norms of the group.

conformity

Which of the following is an advantage of group decision making when compared to individual decision making?

increased diversity of views

When faced with a number of tight deadlines, Mandy Moore often delegates work collectively. Recently she chose some fairly inexperienced employees to work on a high-priority project. She was heartened to see that the selected group of employees was having numerous meetings and working hard. However, when she went to check on their progress at the halfway mark in the project schedule, she was shocked to see how little the team had done in the past three weeks. This scenario reflects ______.

social loafing

When compared to individual decision making, group decision making has a disadvantage in the area of ______.

speed

Like many other marketing strategy specialists, Mark has been heavily reliant on creativity and originality. Members of his team are selected on the basis of their ability to think divergently and come up with different perspectives on a given problem. Mark encourages his team to think of as many ideas as possible, even if some seem unrealistic, and avoids evaluating ideas while they are being presented. This technique is known as ______.

brainstorming

A group decision-making method in which individual members meet face-to-face to pool their judgments in a systematic but independent fashion is the ______ technique.

nominal group technique

Nick, the director of manufacturing at a large electronics company, has created a team of eleven employees from quality control for working on high priority projects. Nick gives the team members the responsibility of planning and scheduling their own work and making all functional decisions. Also, members of this team evaluate each other's performance. This is an example of a ______ team.

self-managed work

Which type of teams allows collaboration between members who are physically dispersed?

virtual teams

Trait theories of leadership focus on ______.

personal qualities and characteristics that differentiate leaders from non-leaders

Gerald Khayev is a manager at Wright Air Ways, a publishing house... (team socializing and productivity dropped). This scenario reflects ______.

social loafing

To retain its edge in the organic health food market, Natura has established a high-priority team comprised of senior executives from the company's production, marketing, and research divisions... The team Natura uses here is of the ______ type.

cross-functional

Supervisors and employees meet to solve a problem and improve processes. This is a ______ team.

problem-solving

The least preferred co-worker (LPC) questionnaire is used to measure whether ______.

a leader is task- or relationship-oriented

If followers are unable and unwilling to do a task, leaders should ______.

demonstrate high task-focused and low people-focused leadership

Joshua, Doug, and Carl form a closer group within the team. This is an ______.

ingroup

Which leadership approach focuses on follower readiness?

situational leadership theory

A very favorable leadership situation (Fiedler) is characterized by ______.

high task structure, good leader-member relations, and strong position

Which dimension refers to whether jobs are structured or unstructured?

task structure

Which theory suggests followers attribute heroic qualities to leaders?

charismatic leadership theory

Legitimate power is directly based on ______.

structural position of the manager in the organization

Employees suspended after complaining about workload — this describes ______ power. (May and Phyllis)

coercive

Ohio State Studies identified ______ as a leadership behavior dimension.

initiating structure

Gerald's influence due to knowledge represents ______.

expert power

Power abused in quid pro quo harassment is ______.

reward power

Manager pressuring employee for personal relationship = ______.

sexual harassment

Which power is negatively related to satisfaction?

coercive power

Zero-sum approach means ______.

gain for one group equals loss for another

Which contributes to political behavior in organizations?

limited resources

Conflict about content/goals of work is ______ conflict.

task

Gwyn is struggling with personal issues of control within her team. Gwyn's outbursts and underhanded nature of functioning within the team is destructive. This is ___.

relationship conflict

Disagreements about how work should be done = ______ conflict.

process

Cooperativeness refers to ______.

one party attempts to satisfy another partys concern

Assertiveness refers to ______.

one partys attempt to satisfy his or her own actions

Satisfying own interests regardless of others = ______.

competing

All are benefits of conflict except ______.

zero-sum outlook

Not necessary for integrative bargaining ______.

Ignoring conflict = ______.

avoiding

Both parties fully satisfy concerns = ______.

collaborating

Dividing a fixed amount = ______ bargaining.

distributive

True about integrative bargaining ______.

focuses on long-term relationships

Win-win solution = ______ bargaining.

integrative