Taylor Ch. 8 & Ch. 10

Places less emphasis on explicit verbal description of events and more emphasis on the context surrounding what is being said

High-context communication

Places more emphasis on the literal spoken word and less on inflection, tone of voice, or context

Low-context communication

Process of being aware of and adjusting the level of emotion in one's tone and choice of words to the situation at hand

Emotional modulation

Communication is initiated and sustained by the therapist without any apparent response from the client

Unidirectional

Communication involves some indication that the client has received the communication

Bidirectional

4 components of therapeutic listening

Verbal prompts and sounds, empathic listening, guided listening, and enrichments questions

Recounting, accepting, and affirming any perception or experience the client offers

Empathic listening

Therapist attempts to shape what the client is saying by making one or more summary-type statements that serves to to clarify or organize what the client has said

Guided listening

Utterances used to remind a client that you are listening, highlight something a client has just said, or encourage a client to say more

Verbal prompts and sounds

Gently forms of inquiry designs to encourage a client to continue to communicate or enhance what is being described

Enrichment questions

Therapist follows a predetermined protocol and asks a set of questions designed to probe for a specific kind of information

Semi-structured interview

Questions are formulated spontaneously and as needed

Open-ended interview

Asking clients questions in a way that intends to influence their perspective, convey a certain message, or cause them to reflect upon and evaluate their thinking on a given topic

Strategic questioning

Strategic questioning example: How did you first get that idea?

Origin or source question

Strategic questioning example: What do you already know that supports your idea that __________?

Questions that probe evidence

Strategic questioning example: Let's assume for the moment that your belief that __________ is true. What does that say about you?

Questions that probe assumptions

Strategic questioning example: Why have you chosen to explain ___________ from this perspective?

Questions about viewpoint

Strategic questioning example: What will likely happen if you _________?

Questions about consequences

Approach to questioning designed to probe one to think critically about information

Socratic questioning