CH 22: STRATEGIES FOR CREATING DH POSITIONS IN DENTAL PUBLIC HEALTH SETTINGS

What type of initiative may be necessary to increase accessibility of dental hygiene to all populations?

A) Planning

B) Proxy

C) Legislative

D) Assessment

E) None of the above

C

Significant interest has been shown by which population(s) to increase the establishment of dental hygiene programs in settings other than private practice?

A) Dental associations

B) Health care professionals

C) Members of target populations

D) Government entities

E) B, C, and D

E

Which stage(s) is (are) used to create a dental hygiene program?

A) Implementation

B) Dental hygiene program

C) Assessment

D) Evaluation

E) All of the above

E

Public relations planning should commence during which stage?

A) Assessment

B) Planning

C) Dental hygiene diagnosis

D) Evaluation

E) Implementation

B

Which of the following is (are) present in the ADHA Business Plan?

A) Service development

B) Operations

C) Sales

D) Management

E) All of the above

E

Doing the actual work of the business is called ________.

A) Marketing

B) Personnel

C) Operations

D) Sales

E) All of the above

C

Talking face-to-face with your potential patients and getting them to say, "Yes, I'll retain your services." falls under what function?

A) Marketing

B) Sales

C) Service design

D) Operations

E) All of the above

B

Making sure all plans are working in concert to meet your goals is referred to as ________.

A) Management

B) Finance

C) Service development

D) Marketing

E) All of the above

A

Persuading your potential patients that your service is meant for them is called ________.

A) Personnel

B) Operations

C) Marketing

D) Management

E) Finance

C

Continuous refinement of your services is called ________.

A) Management

B) Sales

C) Personnel

D) Service development

E) Marketing

D

Which of the following skills are needed when managing a practice?

A) Resolve conflicts

B) Motivate and evaluate workers

C) Formulate policies and procedures

D) Coordinate personnel

E) All of the above

E

Which issues should be defined during the planning stages and further refined during the implementation and evaluation stages?

A) Management

B) Service

C) Marketing

D) Practice management

E) None of the above

D

An organized approach to selecting and servicing markets is called ________.

A) Selling

B) Marketing

C) Servicing

D) Advertising

E) None of the above

B

The P's of marketing include product, price, plan, and ________.

A) Pace

B) Promotion

C) Public relations

D) Practice

E) None of the above

B

A diagram that describes a program plan with a detailed budget is called a ________.

A) Program diagram

B) Blueprint

C) Planning theorem

D) None of the above

E) Both A and B

B

T/F: Most states allow the public ample access to dental hygienist providers in a variety of settings.

F

T/F: Although dental hygiene initially began as a profession focused on public health initiatives, the profession has been positioned in the private dental office.

T

T/F: In the long term, access to dental hygiene care should increase costs to the consumer.

F

T/F: Homebound residents may have difficulty accessing dental hygiene care in the United States.

T

T/F: Resolving conflicts is a mandatory management skill for the dental hygienist.

T

Developing practice location and hours

Distribution plan

Creating legal advertisement activities

Promotion

Assisting patients in reimbursement mechanisms

Price

Educating and promoting dental health

Promotion

Developing policies and procedures describing all types of reimbursement mechanisms

Price