MGMT 340

Manager

An individual who achieves goals through other people.

Planning

A process that includes defining goals, establishing strategy, and developing plans to coordinate activities.

Organizing

Determining what tasks are to be done, who is to do them, and how the tasks are to be grouped.

Leading

A function that includes motivating employees, directing others, and resolving conflicts.

Controlling

Monitoring activities to ensure they are being accomplished as planned.

Technical skills

The ability to apply specialized knowledge or expertise.

Human skills

The ability to work with, understand, and motivate other people.

Conceptual Skills

The mental ability to analyze and diagnose complex situations.

Surface-level Diversity

Differences in easily perceived characteristics such as gender, race, and age.

Deep-level Diversity

Differences in values, personality, and preferences that become more important over time.

Discrimination

Unfair judgments about individuals based on stereotypes regarding their demographic group.

Job Satisfaction

A general attitude towards one’s job; a positive feeling resulting from an evaluation of its characteristics.

Cognitive Dissonance

Any incompatibility between two or more attitudes or between behavior and attitudes.

Employee Engagement

An individual’s involvement with, satisfaction with, and enthusiasm for their organization.

Emotional Labor

Expressing organizationally desired emotions during interpersonal transactions.

Myers-Briggs Type Indicator (MBTI)

The most widely used personality framework.

Proactive Personality

Identifying opportunities, showing initiative, and creating positive change.

Self-Actualization

The drive to become what one is capable of becoming.

Hierarchy of Needs Theory

A theory proposing five levels of human needs, from physiological to self-actualization.

Equity Theory

Individuals compare their job inputs and outcomes with those of others.

Job Characteristics Model (JSM)

Identifies five job characteristics and their relationship to personal and work outcomes.

Job Rotation

The periodic shifting of a worker from one task to another.

Telecommuting

Employees work at home at least two days a week, linked to their office.

Model

An abstraction of reality; a simplified representation of a real-world phenomenon.

Emotional Contagion

The phenomenon of catching emotions from others.

Deviation from Norms

Voluntary behavior that violates significant organizational norms.