CAP Mitchell Leadership Study Guide

Defense Mechanisms

________- protect us from psychological injury; helps deal with anxiety, stress, or pressure.

Logic

________- one point supports the next and conclusions flow naturally.

Retaliation

________- seeking revenge against someone who objects to harassment or discrimination.

Mediation

________- uses a third party to facilitate a decision.

CAP

________ was founded upon a commitment to diversity.

Groupthink

________- have agreement in spite of facts saying something else.

Slippery Slope

________- one thing leads to another is fixed in your mind.

Conflict

________- disagreement though which individuals perceive a threat to their needs.

Denial

________- not acknowledging facts that would be apparent to others.

Kinesthetic

________- moving around and staying active.

Evaluation

________- attempt to check whether each student fulfilled the objectives.

Withdrawal

________- removing oneself from events, people, etc., that bring to mind painful thoughts and feelings.

Empowerment

________- resisting urge to jump in and fix.

Straw Man

________- misrepresents the opposing position, making it weaker than it is.

Nature vs Nurture

________- is it unborn qualities or personal experiences that shape us.

Direct Feedback

Providing ________- positive, constructive, and specific.

Tactile

________- physically touch what is being studied.

Precision

________- statements that mean what they say and say what they mean.

Projection

________- taking unacknowledged thoughts and falsely attributing them to someone else.

Punishment

________- stops a behavior.

Displacement

________- redirecting feelings about something onto something less threatening.

Appeal

________ to Authority- prove a claim by asserting that a smart person believes the claim to be true and therefore it must be true.

Compromise

________- attempt to create a win /win.

Clarity

________- express ideas so people know your thoughts.

Simulation

________- replicate conditions of a job.

Supervise

________- observe and direct people in fulfillment of the mission.

Fairness

________- following an impartial set of rules and applying them equally to everyone.

Intellectualization

________- removing emotional side and examine problem in abstract way.

Extinction

________- reduction of a response that the person had already displayed.

Initiative

________- make sound judgements and act independently.

Safety

________- freedom from fear, violence, uncertainty.

Synergy

________- a team is greater than the sum of its parts.

Birth Order Theory

________- persons rank within their family can have an effect on personality and intelligence.

Rationalization

________- someone devises reassuring explanations for their behavior.

Relevance

________- claims advance the overall argument.

Demonstration Performance

________- physically practice new skills.

Post Hoc

________- differences between correlation and causation.

Story Shifting

________- look at it in a different perspective.

Experiential

________- role- playing, hands- on, service projects, problem- solving.

higher level of effectiveness

Need coaching when a leader identifies a need to help someone reach a(n) ________.

Esteem

________- desire for attention.

Ad Hominem

________- instead of focusing on logic of opposing argument, it attacks the other person.

Visual

________- videos, diagrams, pictures.

Command intent

________- leaders concise expression of purpose.

Feelers

________ have a strong sense of empathy.

Johari Window

________- tool for exploring our self- perception.

Respectful Dissent

________- opinion that differs from the official view.

information

Reasoning is based on data, ________, and evidence.

Obedience

________ to authority is a powerful motivator.

acquisition

Intellectual Honesty- honesty in ________, analysis, and transmission of ideas.

Military Bearing

carrying themselves

First Line Supervisor

oversee entry-level people

Technical

know the detail of your job

Physical

must be healthy; lead the unit in PT

Mental

mind must be totally focused on professional duties

Servant leadership

servant of the team

Servant

help people and is giving

Dont pull rank

is lazy and immature

Coaching

process through which leaders try to solve performance problems and develop their people

Dialogue

two way conversation

Empowerment

resisting urge to jump in and fix

Improvement

reaching a higher level

Purpose

have a plan

Dialogue

very center of coaching

Active listening

listens intently

Validating

acknowledge your understanding

Story Shifting

look at it in a different perspective

Addressing Fears

fears can stop you

Finding the Bottom Line

express it in 1-2 sentences

Providing Direct Feedback

positive, constructive, and specific

Follow-Up

monitor how well the trainee is doing

Supervise

observe and direct people in fulfillment of the mission

Trust

cornerstone of supervision

Fairness

following an impartial set of rules and applying them equally to everyone

Punishment

negative; teaches what to avoid, not what you should be doing

Constructive Discipline

an opportunity for positive growth

Motivations for people

money, power, fear, honor

Shared Purpose

key to motivation

Most effective

gaining agreement

Strategic

highest level

Operational

middle level

Tactical

lowest level

Command intent

leaders concise expression of purpose

Desired End State

what a leader hopes to achieve

Initiative

make sound judgements and act independently

Respectful Dissent

opinion that differs from the official view

Free Riders

not doing the fair share

Groupthink

have agreement in spite of facts saying something else

Forming

usually chaos at first

Storming

personalities begin to show

L

Lead with a clear purpose

E

Empower to participate

A

Aim for Consensus

D

Direct the Team

Critical thinking

self-guided, self-disciplined thinking which attempts to reason at the highest level of quality in a fair-minded way

Clarity

express ideas so people know your thoughts

Accuracy

back up claims/double check

Precision

statements that mean what they say and say what they mean

Relevance

claims advance the overall argument

Depth

examine every complexity