Business Paper 2: Team Performance, Conflict Management, and Business Ethics

This set of flashcards covers key concepts from the Business Paper 2 lecture notes, including team development stages, conflict resolution, insurance and investment types, the Khing Code principles, and creative problem-solving techniques.

Business Paper 2 is worth a total of __________ marks and has a duration of __________ hours.

$100$, $2$

Successful team performance requires interpersonal attitudes and behavior, shared values, communication, and __________.

Co-operation/collaboration

In the __________ stage of team development, members observe one another's behavior and are polite to each other.

Forming

The __________ stage is characterized by conflict among team members and potential power struggles for the position of team leader.

Storming

During the __________ stage, team members reach consensus and address conflicts in a professional manner.

Norming

Two causes of workplace conflict include unrealistic deadlines and __________.

Unfair workloads

The first step in conflict resolution is to __________.

Acknowledge the conflict exists

A __________ is an individual work-related issue like discrimination, while a __________ is a disagreement between two or more parties.

Grievance, Conflict

The three types of compulsory insurance mentioned are UTF, RAF, and __________.

PCOIDA (Compensation End)

Forms of investment securities listed include __________, Unit trust, Shares, and fixed deposits.

URSA (Retail saings bands)

__________ interest is calculated only on the original amount invested.

Simple interest

__________ interest is earned on both the original amount and interest earned in preceding years.

Compound interest

While __________ is often performed by a single person in management, problem-solving is more inclusive and can be done by a group.

Decision-making

The first step in the problem-solving process is to __________.

Define the problem

The principle of __________ from the Khing Code states that actions must be clear to all stakeholders.

Transparency

__________ behavior refers to principles of right and wrong in society, while __________ behavior refers to what is acceptable in business.

Ethical, Professional

Three examples of unethical business practices are unfair advertising, taxation (tax evasion), and __________.

Pricing of goods in rural areas

Businesses should report unfair advertisements by competitors to the __________.

ASA

Unprofessional business practices include sexual harassment, abuse of work time, and __________.

unauthorised use of workplace funds and resources

The __________ enables businesses to use a group of experts without bringing them together in one place.

Delphi-technique

The __________ enables businesses to strengthen driving forces and weaken restraining forces.

Force Fell Analysis

In a __________ session, group members should set a time limit for generating creative solutions.

Brainstorming

The __________ provides time for individuals to think about a question in silence before responding.

Nominal group Technique

To foster an environment for creative thinking, businesses can train staff on innovative techniques like __________.

mind mapping