E-commerce

Consumer Act of the Philippines (R.A. No. 7394)

A law that provides certain privileges for Seniors, PWD, and consumers in general.

Consumer Privileges

Benefits or advantages offered by businesses to customers.

Discount Privileges

Price reductions offered to senior citizens, persons with disabilities, and students.

Republic Act No. 9994

The Expanded Senior Citizen Act of 2010.

Republic Act No. 10754

An Act expanding the benefits and privileges of persons with disabilities (PWD), enacted on July 27, 2015.

20% Discounts

Discounts applied to various services including medicine, professional fees, and admission fees.

Discount Requirements

Necessary documents such as Senior Citizen ID and Purchase Slip Booklet to claim discounts.

Senior Citizen ID

ID issued by the Office of the Senior Citizen Affairs (OSCA) for privilege claims.

PWD ID

ID issued by Local Government Units through the Persons with Disability Affairs Office (PDAO).

Loyalty Programs

Systems that give returning customers special perks and advantages.

Extended Warranties

Additional time to return or exchange a defective product.

Special Services

Enhanced services like priority queues and free delivery that improve customer experience.

Sample Online Discounts

Various promotional offers such as percentage off, fixed amount off, and loyalty rewards.

Advantages for Retailers

Benefits like customer loyalty and inventory management derived from customer privileges.

Positive Reputation in Retailing

A reputation built through offering customer privileges.

Competitive Advantage

Unique customer privileges that differentiate businesses from competitors.

Legal Compliance

Adherence to consumer protection laws to avoid fines or legal issues.

Seasonal Discount Trends

Promotions related to events like Back-to-School and Holidays.

Loyalty Rewards

Points-based systems that incentivize repeat purchases.

BOGO Deals

Promotional offer of 'Buy One Get One' free.

Fixed Amount Off

Discount that deducts a specific monetary amount from the total.

Free Shipping

Elimination of delivery costs as a promotional offer.

Customer Loyalty

The tendency of customers to continue buying from the same retailer.

New Customer Acquisition

The process of gaining new customers through various marketing strategies.

Inventory Management

The supervision of ordering, storing, and using a company's inventory.

Sales Volume Growth

Increase in the amount of products sold over a specific period.

Discount Privileges for Funeral Services

Special discounts applicable to funeral and burial services for eligible consumers.

Requirements for Claiming Discounts

Necessary documentation such as updated doctor's prescriptions for claiming discounts.

Consumer Rights

Rights that consumers have under consumer protection laws, including access to clear information.

Clear and Accurate Information

Businesses' obligation to provide precise details about their offers, including terms of loyalty programs.

Office of the Senior Citizen Affairs (OSCA)

Government office responsible for issuing Senior Citizen IDs.

Persons with Disability Affairs Office (PDAO)

Local government office that issues PWD IDs.

Health Care Discounts for SCs and PWDs

Discounts available for medical services and supplies for senior citizens and persons with disabilities.