Managing Conflict, Politics, and Negotiation

A collection of flashcards covering key concepts related to managing conflict, organizational politics, and negotiation.

Organizational Conflict

The discord that arises when the goals, interests, or values of different individuals or groups are incompatible.

Interpersonal Conflict

Conflict between individuals due to differences in their goals or values.

Intragroup Conflict

Conflict within a group, team, or department.

Intergroup Conflict

Conflict between two or more teams, groups, or departments.

Interorganizational Conflict

Conflict that arises across organizations.

Conflict Management Strategies

Methods used by managers to resolve conflict effectively.

Compromise

A conflict management strategy where each party engages in a give-and-take exchange.

Collaboration

A strategy that allows both parties to satisfy their goals without requiring concessions on key issues.

Accommodation

An ineffective approach where one party gives in to the demands of the more powerful party.

Competition

An ineffective approach where each party tries to maximize their own gain with little regard for the other party.

Avoidance

An ineffective strategy where parties ignore the conflict in the hope it resolves itself.

Problem-Solving Approach

Focuses on objective outcomes while respecting interpersonal relationships.

Negotiation

Method of conflict resolution where parties explore options to allocate resources for a mutually acceptable solution.

Third-Party Negotiator

An impartial individual who helps parties in conflict come to an agreement.

Mediator

Facilitates negotiations but cannot impose a solution.

Arbitrator

Imposes a solution that both parties are obligated to follow.

Distributive Negotiation

Adversarial negotiation where parties compete to win the most resources.

Integrative Bargaining

Cooperative negotiation aimed at a win-win outcome for both parties.

Superordinate Goals

Goals that both parties agree to regardless of their source of conflict.

Organizational Politics

Activities managers engage in to increase their power and achieve goals.

Political Strategies

Tactics managers use to influence others and overcome resistance.

Controlling Uncertainty

A political strategy aimed at reducing uncertainty for others in the firm.

Making Oneself Irreplaceable

Developing valuable special knowledge or expertise.

Building Alliances

Developing mutually beneficial relationships with others.

Exercising Power

Using strategies such as providing objective information and controlling the agenda to influence decision-making.