HHE 472 Quiz 4 Study Guide

How can patient education materials look?

they can be standalone, used as supplemental material, and have simple directions to describe complex things

When you begin to develop patient education materials, what do you do first?

define the objectives and goals

What are objectives and goals based on?

needs assessment

What do needs assessments give insight for?

How to appropriately use the materials. Assessment will show you what information patients actually want and are interested in learning about.

How do you frame patient education materials?

in the context of patients’ thinking (not professionals), use FAQs or a problem-based format, and ensure that patients know what is wrong, what the treatment is, what the success rate is, and what the cost is

What is the medical model?

organizing information by disease

What is the medical model best suited for?

professionals, not the patient

What is the best way to find out if the patient can understand the material?

ask them

Why is it important to determine the literacy level for patient education materials?

predict ease of difficulty patients may have with written material

What is the Sustainability Assessment of Materials (SAM)?

critical factors that affect understanding

What are the 6 topics for SAM?

1. Content: Is it understandable and clear

2. Literacy: Is it readable, using common words and images?

3. Graphics: Is it engaging and realistic? Does it represent the diverse population?

4. Layout and Typography: Illustrations near related text, visual cues, white space

5. Learning stimulation motivation: Call to action is doable

6. Cultural appropriateness: material needs to match need to population, images should be positive and realistic, and it needs to convey respect

What is culture?

shared set of beliefs, assumptions, values, and practices. Determines how we interpret and interact with the world and structures our behavior and attitudes throughout our lives.

What can someone’s culture affect?

idea of health and wellness

What is cultural identity?

identity of a group, culture, or of an individual as far as they are influenced by their belonging to a group or culture

Can individuals have more than one cultural identity?

yes

What are the factors that influence variation in cultural identity?

Historical, SES, and political experiences, education, family/peer influence, religion, immigration age, place of residency, citizenship, integrated community status

What is cultural diversity?

result of the interaction between cultures

What is acculturation?

willingness to modify one’s own culture as a result of contact with another culture

What is assimilation?

the extreme form of acculturation; the willingness of a person settling in a new country to adopt characteristics of that new culture

What is important to understand about culture and diversity?

diversity exists within and between cultures

What is cultural sensitivity?

recognition of differences between cultures

What is cultural competency?

set of behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enable effective work in cross-cultural situations

What does competency imply?

having capacity to function as an individual and an organization within the context of cultural beliefs, behaviors, and needs presented by the consumers and community

What is cultural humility?

lifelong process of self-reflection and critique, not requiring a mastery of lists of beliefs and behaviors, but encouraging the respectful partnership with each person through exploring similarities and differences between priorities, goals, and capacities.

What is the nurse-client model?

recognizes cultural differences between the patient educator, and the patient. It attempts to bridge the gap between the differences by opening lines of communication between the patient and the educator to discuss cultural differences. This is done through negotiation of a mutual exchange of information, where the patient educator learns how the patient feels about the health issue. The educator describes the scientific perspective on the health issue to reach an agreement.

What is the LEARN model?

Listen with sympathy and understanding

Explain your perceptions of the problem and strategy for treatment

Acknowledge and discuss the differences and similarities between the perceptions

Recommend treatment while remembering patient’s culture

Negotiate treatment

Why does low program attendance occur?

may be a program no one wants, people may not know, program may not be attractive, and people could be discouraged from attending

Who are the strongest allies of health educators?

health professionals

What is a good way to utilize doctors to have people come to your program?

Get permission to advertise the program in waiting rooms. Give the information the patient would need about the program, limiting the amount of time the doctor would have to talk about it to that patient. Can also leave signup sheets in the waiting room.

What are mock prescription pads?

special prescription pads that the doctor can use to prescribe the patient education program to the patient

How can electronic medical records be used to have people show up to your program?

The doctor can sort list based on the target condition, then send letters to those who are eligible

Why is the name of the program important?

needs to be attention grabbing but simple and descriptive (not too cute)

Why is cost of attending the program important?

belief that if people pay for a product, it is more valued. Payment can also influence attendance, so you should have people pre-register and request funding.

Why is time important to attending the program?

needs to be convenient time, look at other events happenings, and consider the length of the program

Why is the place of the program important for attendance?

needs to be safe and accessible, and people need to feel comfortable

What can be done to get hard-to-reach people (no english, elderly, poor) to attend the program?

Go to them and have them be stakeholders/partners in your program

What resources should you use to increase program attendance?

community resources: facilities, government groups, funding of them