Monello Host Training Packet

What type of cuisine does Monello serve?

Northern Italian cuisine.

What foods is Monello known for?

Homemade pasta, pizza, cheese wheel pasta, and Italian street food

What are the weekly specials?

Monday: Half-off pizza, Tuesday: Tiramisu Tuesday, Wednesday: Wine Wednesday, Thursday: Thirsty Thursday

What are Monello's hours Sunday through Thursday?

11:30 AM–9:30 PM

What are Monello's hours Friday and Saturday?

11:30 AM–10:30 PM

How do you ask if a guest has a reservation?

"Do we have a reservation this evening?"

What should you say before guests leave the host stand?

"Let us know if you have any questions."

How should you answer the phone?

"Thank you for calling Monello. This is Tammy, how may I help you?"

What should you do when taking a To-Go order over the phone?

Write down the guest's order, name and phone number.

Who is Position 1 at the table?

The guest to the left of the host.

How are seat numbers assigned?

Position 1 starts on the left and continues clockwise.

Can guests request a specific table?

You can note the request but cannot guarantee it.

Why can't specific tables be guaranteed?

Because reservations and floor plans constantly change.

What should be checked at the beginning of every shift?

Reservation confirmations and voicemails.

What information should be included in reservation notes?

Allergies, dogs, celebrations, bringing wine, bringing cake, high chairs, indoor/outdoor requests, special occasions.

Why are reservation notes important?

They help communicate guest needs to servers and management.

What reservations require confirmation calls?

Parties of 6-8 or more.

How far in advance are large parties usually confirmed?

The day before.

Standard dining time for 2 people?

1.5 hours.

Standard dining time for parties of 6?

2 hours.

What should you do if Monello is busy?

Offer seating at Bencotto or the bar if available.

What should you always provide to walk-in guests when there is a wait?

An accurate out time.

What is Bencotto's relationship to Monello?

Sister restaurant.

What is Monello's corkage fee?

$30 per 750mL bottle.

What happens if guests bring larger bottles?

They may be charged a higher corkage fee.

What should hosts wear?

Dark blue or black jeans, black sneakers or shoes, Monello/Bencotto shirt.

What should you verify with delivery drivers?

Driver name and order number.

What should you check before handing out a To-Go order?

Make sure all items are included and ready.

What should you ask if guests order beverages?

Whether they need utensils.

What must you check for overlapping reservations?

Make sure all tables are assigned.

Why is OpenTable especially important at Monello?

Monello accepts many walk-ins and table status changes frequently.

What proteins can be added to pasta?

Italian sausage, bacon, shrimp, salmon, grilled chicken.