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A server administrator has four identical drives to install
into a database server. Which of these RAID types would
provide both redundancy and the most available storage space?
A. RAID 5
B. RAID 10
C. RAID 0
D. RAID 1
A. RAID 5
A user is attempting to charge their iPhone, but the
charging icon does not appear when connecting the
charging cable. A working cable from another iPhone
exhibits the same symptoms. Which of the following is
the most likely reason for this issue?
A. The screen is locked
B. An iOS update is pending
C. The iPhone has low signal
D. The charging port is damaged
D. The charging port is damaged
A user in the marketing department needs an LCD
with the best possible color representation. Which of the
following would be the best choice for this requirement?
A. TN
B. CCFL
C. IPS
D. VA
C. IPS
A company is receiving an increase in malware delivered
to random employees through email attachments. Which
of the following would be the best way to protect users
against this malicious software?
A. Spam gateway
B. DHCP services
C. Syslog
D. VLANs
A. Spam gateway
A user has reported their tablet is not able to retrieve
or send mail, browse the Internet, or connect to video
conferences. Apps on the device which do not require
connectivity are working as expected. Which of these
would be the most likely cause of this issue?
A. Battery is very low
B. The Wi-Fi network is out of range
C. The touch screen needs calibration
D. The tablet is overheated
B. The Wi-Fi network is out of range
A PC technician has been asked to replace the LCD on
a touch-screen laptop computer. Which of the following
would be the most important component to test after
this replacement?
A. Digitizer
B. Keyboard
C. Audio controls
D. System memory
A. Digitizer
The computers in the shipping department are receiving
the message “No connectivity” on their computers. The
ipconfig output on one of the computers provides this
information:
IPv4 Address: 192.168.1.22
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
From this device, a technician is able to successfully ping
127.0.0.1 and 192.168.1.22. The technician can also ping
other devices in the shipping department, but cannot
receive a ping response from servers in the data center or
from the 192.168.1.1 address.
Which of these would be the most likely cause of
this issue?
A. The DHCP server is down
B. The wireless network is experiencing interference
C. The local router is down
D. The Internet provider is experiencing an outage
C. The local router is down
Which of the following would be the best way to activate
the screen of a smartphone without physically touching
the display?
A. Trackpad
B. Port replicator
C. Smart card reader
D. Stylus
D. Stylus
A graphics designer is working on a computer that
powers itself off after about an hour of work. The
computer tends to power down when working on
complex designs that require extensive CPU utilization.
Which of the following would be the most likely reason
for this issue?
A. The case fans are blocked
B. The hard drive is failing
C. The graphics software is corrupted
D. A device driver is outdated
A. The case fans are blocked
Which of these services would be associated with a
Windows file transfer?
A. LDAP
B. SMB
C. IMAP
D. SSH
B. SMB
An administrator has installed a hypervisor on a server,
but the administrator is not installing Windows or
Linux. Which of the following would best describe this
installation?
A. VDI
B. Containerization
C. Hybrid cloud
D. Type 1
D. Type 1
A technician is removing a cover from the bottom of a
Windows laptop. Which of the following would be the
most likely reason for this task?
A. Replace the thermal paste
B. Reset the operating system
C. Connect an external display
D. Upgrade the memory
E. Add a stylus
A company is using a cloud-based service that provides a
hardware platform and no additional software. Which of
these would best describe this purchase?
A. SaaS
B. Hybrid
C. Metered
D. IaaS
D. IaaS
While working at their desk, a laptop user would like to
use a full-size keyboard and external mouse. They would
also like to connect to a monitor and wired network
without connecting and disconnecting cables each time
they leave the desk. Which of these would be the best
way to provide this functionality?
A. Use separate desktop and laptop computers
B. Install a docking station at the user’s desk
C. Use a wireless access point at the user’s desk
D. Install a USB hub for the laptop
B. Install a docking station at the user’s desk
A server administrator needs to store gigabytes of server
performance statistics for future analysis. The data needs
to be always be available, even if a storage drive fails.
Which of the following would be the best choice for this
data?
A. Optical drive
B. Flash drive
C. RAID
D. DDR
C. RAID
In which of the following would a cable with a DB-9
connector be used?
A. Attaching a mouse or keyboard to a desktop computer
B. Configuring a router
C. Connecting an external storage device
D. Attaching a video camera to a computer
B. Configuring a router
A workstation administrator is configuring a new system
for graphics designers, and the users have requested the
fastest possible storage speed for reading and writing
data. Which of the following would be the best choice
for this requirement?
A. 10 TB NAS
B. 8 TB HDD
C. 5 TB SAN
D. 2 TB SSD
D. 2 TB SSD
A user has connected a new laptop to an LCD projector
in a conference room. About thirty minutes into the
presentation, the projector light turns off but the
projector fans continue to run. Which of the following
would be the most likely reason for this issue?
A. Incorrect laptop cable
B. Poor projector airflow
C. Dead pixels
D. Incorrect resolution setting
B. Poor projector airflow
A marketing manager is printing a document on the
company letterhead stored in one of the printer trays.
However, the output is instead printed from a tray
containing plain paper. Which of the following would be
the best way to resolve this issue?
A. Select the duplex print option
B. Enable collated output
C. Modify the output tray in the print dialog
D. Change the output orientation
C. Modify the output tray in the print dialog
A system administrator has noticed that their cloud
implementation supports multiple application instances
during the busy workday, but only one application
instance is available during the slower evening shifts.
Which of the following would best describe
this functionality?
A. Metered utilization
B. Elasticity
C. Availability
D. Shared resources
E. File synchronization
B. Elasticity
A security administrator would like to ensure that each
login attempt from a smartphone is from someone
physically located inside the corporate office. Which of
the following would provide this functionality?
A. Serial interface
B. GPS
C. VPN
D. Hotspot
B. GPS
A technician is connecting USB interfaces on a computer
case to the motherboard. Which of the following would
be commonly used for this connectivity?
A. PCIe
B. eSATA
C. TPM
D. Headers
D. Headers
A company is building an ARM-based IoT device for
the consumer market. Which of the following would
be an advantage of using the ARM architecture for this
product? (Choose TWO)
❍ A. Redundancy
❍ B. High speed networking
❍ C. Low power use
❍ D. NAS
❍ E. Load balancing
❍ F. Minimal heat
C. Low power use F. Minimal heat
A manufacturing company uses a specialized printer
which connects to a Windows computer over a USB
connection. Which of the following would be the best
way to allow all Windows devices in the company to
send print jobs to this printer?
❍ A. Connect the printer to an Ethernet switch
❍ B. Configure Windows Printer Sharing
❍ C. Use Print to File and copy the file to the printer
❍ D. Copy the print jobs to a USB drive
B. Configure Windows Printer Sharing
Which of these would commonly be used to connect to
an external storage device?
❍ A. F-connector
❍ B. ST
❍ C. eSATA
❍ D. Molex
C. eSATA
A company has acquired computers that were previously
part of a third-party lease. All of the computers prompt
for a password when powering on the system before the
operating system will load, but the password was not
included with the computers. Which of the following
would be the best way to resolve this issue?
❍ A. Replace the primary storage drive
❍ B. Boot from the Windows installation media
❍ C. Reset the BIOS using jumpers on
the motherboard
❍ D. Disconnect the power cable for ten minutes
C. Reset the BIOS using jumpers on the motherboard
A user has complained that a laptop will not charge the
battery past 25% percent, and the laptop only operates
for fifteen minutes when on battery power. The battery
and the AC adapter have already been replaced.
Which of the following components would be the most
likely cause of this issue?
❍ A. Motherboard
❍ B. Backlight inverter
❍ C. 802.11 adapter
❍ D. CPU
A. Motherboard
A field engineer is working at a remote site that is under
construction, but the site does not have an Ethernet or
Wi-Fi Internet connection. Which of the following
would be the best way to get access to the Internet at this
location?
❍ A. Bluetooth
❍ B. Hotspot
❍ C. MAN
❍ D. NFC
B. Hotspot
Which of the following would be the most likely reason
the finishing function of a printer would punch two holes
in a page instead of three?
❍ A. The incorrect paper tray is selected
❍ B. The print driver is not configured properly
❍ C. The printer is low on toner
❍ D. The connection between the computer and the
printer is faulty
B. The print driver is not configured properly
A technician is upgrading the RAM on a laptop
computer. Which of the following would best describe
the memory required for this upgrade?
❍ A. SSD
❍ B. SO-DIMM
❍ C. Memory card
❍ D. ECC
B. SO-DIMM
A hospital would like to use a hands-free authentication
system based on the user's proximity to the computer.
Which of the following technologies would be the best
choice for this system?
❍ A. NFC
❍ B. 5G
❍ C. MDM
❍ D. SSD
A. NFC
An IT department is building out a new floor of office
space for the company. Which of the following cables
would be the best choice to install in the active airspace
above the drop ceiling?
❍ A. Plenum-rated
❍ B. Shielded twisted-pair
❍ C. Coaxial
❍ D. PVC jacketed twisted-pair
A. Plenum-rated
A developer is connecting a laptop to an LCD projector,
but the projected image is flickering and occasionally
part of the output will appear blocky and difficult to read.
Which of the following should resolve this issue?
❍ A. Replace the projector's video cable
❍ B. Turn the projector off and back on again
❍ C. Update the laptop's video driver
❍ D. Connect the laptop to a power source
A. Replace the projector’s video cable
A graphics designer needs to connect their macOS
computer to a second monitor and an external storage
drive. Which of the following interface types would
provide this connectivity?
❍ A. Lightning
❍ B. DisplayPort
❍ C. DVI-D
❍ D. Thunderbolt
D. Thunderbolt
What cloud-based service provides hardware, but still
requires the user to setup, configure, and manage the
operating system and applications?
❍ A. SaaS
❍ B. PaaS
❍ C. IaaS
❍ D. DaaS
C. IaaS
Which of the following would be most associated with a
SAN?
❍ A. Bluetooth
❍ B. RAID
❍ C. APIPA
❍ D. Cellular
B. RAID
A network administrator is using a laptop computer to
configure a switch over a direct cable connection. Which
of the following would best describe this connectivity?
❍ A. Bluetooth
❍ B. Thunderbolt
❍ C. Serial
❍ D. Lightning
C. Serial
A manager in the accounting department is complaining
of slow performance on her computer. Initial
troubleshooting shows low utilization of CPU and
memory. A network speed test reports normal
throughput to the local network devices. Which of the
following would be the best next step for troubleshooting
this issue?
❍ A. Boot to Safe Mode
❍ B. Upgrade the BIOS
❍ C. Replace the memory modules
❍ D. Perform a hard drive diagnostic
D. Perform a hard drive diagnostic
A server administrator has moved a database server from
a lab to a data center. After installing the server in a data
center rack, the system does not power on. None of the
system lights are on, and the power supply and cooling
fans do not spin up. Which of the following should be
the first troubleshooting step for this issue?
❍ A. Replace the power supply
❍ B. Reseat all of the internal components
❍ C. Check the power cable
❍ D. Replace the motherboard
C. Check the power cable
A user is traveling and has enabled airplane mode on
their laptop, but they would still like to use their wireless
headset. Which of these settings should be enabled to
allow this functionality?
❍ A. Wi-Fi
❍ B. USB
❍ C. Bluetooth
❍ D. Cellular
C. Bluetooth
A user has submitted a job to a network printer, but the
printer will not begin to print until the user has typed
their PIN on the printer console. Which of the following
would best describe this scenario?
❍ A. Badging
❍ B. Secured prints
❍ C. Active Directory
❍ D. ADF
B. Secured prints
An error message has appeared when starting up a laptop
computer with the message "SMART Failure Predicted."
Which of the following would be most related to this
notification message?
❍ A. Storage drive is failing
❍ B. RAM failed a memory diagnostic
❍ C. Battery life is below 20%
❍ D. Network connectivity is intermittent
A. Storage drive is failing
A system administrator needs to install an access point
using PoE. However, the installed Ethernet switch does
not support any PoE interfaces. Which of the following
would be the best way to provide PoE functionality?
❍ A. Use a different access point
❍ B. Replace the switch with a router
❍ C. Upgrade the switch's power supply
❍ D. Add an injector
D. Add an injector
A network administrator is capturing all network traffic
from a specific NIC. Which of the following would best
describe the unique network identifier associated with
this NIC?
❍ A. MAC address
❍ B. APIPA
❍ C. Serial number
❍ D. Subnet mask
A. MAC address
An organization has implemented a cloud solution using
a third-party data center. Access to the cloud service
is available to anyone on the Internet. Which of the
following describes this deployment model?
❍ A. Hybrid
❍ B. Public
❍ C. Community
❍ D. Private
B. Public
What voltages would be commonly found on a
motherboard's power supply connector?
❍ A. 120 V AC
❍ B. 12 V AC, 5 V AC, 3.3 V AC
❍ C. 12 V DC, 5 V DC, 3.3 V DC
❍ D. 120 V DC
C. 12 V DC, 5 V DC, 3.3 V DC
A user is reporting this message on their Windows
computer taskbar icon: "Limited or No connectivity."
Which of the following would be the best next
troubleshooting step?
❍ A. Check the local IP address configuration
❍ B. Restart the computer
❍ C. Ping the default gateway
❍ D. Check the switch VLAN configuration
❍ E. Check for a duplicate IP address
A. Check the local IP address configuration
What kind of device is installed into a computer and
directly connects the computer to an Ethernet network?
❍ A. NIC
❍ B. Switch
❍ C. Repeater
❍ D. Bridge
A. NIC
A network administrator is planning to connect the
network of two buildings together with a Category 6A
cable. Ten Ethernet cables have been run from a wiring
closet, through a conduit, and into a wiring closet on the
other side. The network administrator needs to identify
the ends of the cables so they can be properly terminated
on each side. Which of the following should be used to
complete this task?
❍ A. Cable stripper
❍ B. Loopback plug
❍ C. Tone generator
❍ D. Crimper
C. Tone generator
A server administrator has configured a database server
with a RAID 0 array containing four hard drives. An
error notification from the RAID controller states that
disk 3 has failed. Which of the following would be the
BEST way to address this disk failure?
❍ A. Replace the drive and re-mirror the array
❍ B. Replace the drive and resynchronize the array
❍ C. Replace the drive and restore from backup
❍ D. Replace all drives and restore from backup
❍ E. Replace all drives and resynchronize the array
C. Replace the drive and restore from backup
A company is installing a new communications link
using SC interfaces. Which of the following would best
describe this connection?
❍ A. Fiber optic
❍ B. USB-C
❍ C. 10GBASE-T
❍ D. M.2
A. Fiber optic
A technician believes the photosensitive drum on a
networked laser printer is scratched. Which of the
following helped the technician identify this issue?
❍ A. Garbled text
❍ B. Toner not sticking to the paper
❍ C. Grinding noises
❍ D. Solid line down the printed page
D. Solid line down the printed page
An application developer is designing an app which uses
three servers running simultaneously as VMs on her
desktop. An upgrade to the application will add three
additional servers to the list of running VMs. Which of
these hardware resources will be the most important for
this upgrade?
❍ A. Video adapter
❍ B. Network connection
❍ C. RAM
❍ D. CPU
C. RAM
A company has experienced a significant increase in
printing costs over the last few months. Which of the
following would provide the best way to track and
manage these costs?
❍ A. Audit logs
❍ B. Print spooler uptime
❍ C. Power usage monitor
❍ D. Packet captures
A. Audit logs
A network engineer is troubleshooting an issue
communicating to the Internet over a newly installed
DSL connection. A laptop is connected to a DSL router
over twisted pair copper. The IP configuration of the
laptop is:
IP address: 169.254.228.109
Subnet mask: 255.255.0.0
DNS: 9.9.9.9
Which of the following should be the next
troubleshooting step?
❍ A. Reset the DSL modem
❍ B. Modify the subnet mask
❍ C. Change the DNS server address
❍ D. Check the status of the DHCP server
D. Check the status of the DHCP server
A user in the accounting department has configured their
mobile phone as a hotspot. Which of these would best
describe this configuration?
❍ A. Use the phone as a method of payment
❍ B. Fast-charge the phone
❍ C. Access the Internet through the phone
❍ D. Connect to external speakers
C. Access the Internet through the phone
A user has logged into their laptop using a fingerprint
reader on the laptop's keyboard tray. Which of the
following would best describe this technology?
❍ A. NFC
❍ B. GPS
❍ C. Screen digitizer
❍ D. Biometrics
D. Biometrics
An organization has recently implemented a browser based email system that requires no additional software on the user devices. Which of the following would describe this type of application?
❍ A. SaaS
❍ B. IaaS
❍ C. HaaS
❍ D. PaaS
A. SaaS
What type of power supply can operate across countries
using different voltages?
❍ A. High-voltage
❍ B. Primary
❍ C. Modular
❍ D. Voltage switching
D. Voltage switching
A user is reporting after starting their desktop, they
receive the message “Windows has detected an IP
address conflict.” Which of the following would be the
best way to resolve this issue?
❍ A. Replace the Ethernet patch cable
❍ B. Enable DHCP on the workstation
❍ C. Bounce the switch port
❍ D. Reboot the default gateway
B. Enable DHCP on the workstation
Each time a user logs in, they must insert their
company ID card to a USB card reader to complete
the authentication. Which of the following would best
describe the technology used for this authentication?
❍ A. 802.1
❍ B. Bluetooth
❍ C. SMB
❍ D. RFID
D. RFID
Which of the following connectors would be used to
terminate a copper Ethernet patch cable?
❍ A. BNC
❍ B. Lightning
❍ C. RJ45
❍ D. DB-9
C. RJ45
A user has started their laptop, but the screen is
completely covered with colored lines and flashing
colors. Which of the following would best resolve
this issue?
❍ A. Replace the laptop screen
❍ B. Enable the display's scaling option
❍ C. Change the output resolution
❍ D. Disable the dynamic color temperature option
A. Replace the laptop screen
A system administrator has just received a laptop
previously sent out for repair. However, after powering
on the computer, the laptop no longer responds to the
stylus. Which of the following is the most likely reason
for this issue?
❍ A. The GPU requires an updated device driver
❍ B. The display needs a new inverter
❍ C. The display needs to be paired to the laptop
motherboard
❍ D. The digitizer is faulty
D. The digitizer is faulty
A graphics designer has noticed that small dots on their
screen remain a solid black color, even when the image
should display a different color. Which of the following
would describe this issue?
❍ A. Burn-in
❍ B. Non-native resolution
❍ C. Incorrect data source
❍ D. Dead pixel
D. Dead pixel
A gaming enthusiast has upgraded his home computer
from integrated graphics to a separate video adapter card.
The computer operates as expected for web browsing and
word processing applications. However, playing a game
results in the system shutting down after a few minutes
of operation. Which of the following would be the most
likely component causing this issue?
❍ A. CPU
❍ B. Power supply
❍ C. RAM
❍ D. SSD
B. Power supply
A network administrator has just installed a new access
point in a downtown office building, but now users
are reporting intermittent connectivity to the Internet.
Which of the following would be the first thing
to check?
❍ A. SSID broadcast option
❍ B. Firmware version
❍ C. MAC filter
❍ D. Channel interference levels
D. Channel interference levels
A company would like to advertise a list of email servers
authorized to send messages on their behalf. Which
of the following would be the best way to provide this
information?
❍ A. APIPA
❍ B. Proxy server
❍ C. UTM
❍ D. SPF record
D. SPF record
A company assigns IP addresses automatically to each
device, and those addresses will remain on the device
for a minimum of 8 hours. Which of the following best
describes this configuration?
❍ A. Subnet mask
❍ B. Lease
❍ C. SDN
❍ D. Reservation
B. Lease
Users in the marketing department are reporting that
one network printer is not working. There are many
print jobs in the queue, but none of the jobs are printing.
A test print from the printer's front panel does not
print any pages. What is the most likely reason for this
printing issue?
❍ A. Printer drivers need to be updated
❍ B. Network is disconnected
❍ C. Printer hardware has failed
❍ D. Print spooler needs to be restarted
C. Printer hardware has failed
A member of the accounting department would like to
work remotely while attending a conference in another
city. Which of these technologies would best provide this
functionality?
❍ A. VLAN
❍ B. 802.11
❍ C. VPN
❍ D. PAN
C. VPN
In which of the following situations would you be most
likely to use a network tap?
❍ A. Attach an RJ45 connector to the end of an
Ethernet cable
❍ B. Capture packets from a network link
❍ C. Test packet loss on a router interface
❍ D. Locate a specific workstation connection on a
punch-down block
B. Capture packets from a network link
A digital graphics department has been using a SAN to
store their image files. The team now reports that all of
the files on the SAN are no longer accessible. Which of
the following should be the first thing to check on
the SAN?
❍ A. RAID array status
❍ B. CPU utilization
❍ C. Input voltage
❍ D. Cache hits
A. Raid array status
A network administrator is installing a new access
point between buildings. Which of the following would
determine the usable frequencies and maximum signal
strength for this connection?
❍ A. End User License Agreement
❍ B. Type of data transferred
❍ C. Acceptable Use Policy
❍ D. Government regulations
D. Government regulations
A network administrator is pinging a site on the Internet
and receives these results:
C:\Users\professor>ping 9.9.9.9
Pinging 9.9.9.9 with 32 bytes of data:
Reply from 9.9.9.9: bytes=32 time=618ms TTL=128
Reply from 9.9.9.9: bytes=32 time=816ms TTL=128
Reply from 9.9.9.9: bytes=32 time=627ms TTL=128
Reply from 9.9.9.9: bytes=32 time=727ms TTL=128
Ping statistics for 9.9.9.9:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 618ms, Maximum = 816ms, Average = 697ms
Which of the following would best describe these state
of this network connection?
❍ A. Dropped packets
❍ B. Excessive latency
❍ C. Port flapping
❍ D. Network loop
B. Excessive latency
A system administrator needs to upgrade the hard drives
in a RAID array. Which of the following would be the
best measurement of read and write times on the new
hard drives?
❍ A. S. M. A. R. T.
❍ B. Jitter
❍ C. IOPS
❍ D. RPM
C. IOPS
A user normally stores files in their H: drive, but the
drive letter is not appearing in File Explorer. Which
of the following would be the most likely reason for
this issue?
❍ A. Local drive performance is slow
❍ B. Login script did not run
❍ C. A drive in a RAID 1 array has failed
❍ D. The share is already in use
B. Login script did not run
A user’s desktop computer does not start in the morning
when the power button is pressed. A technician notices
that the screen remains dark, but fans are spinning inside
of the computer case. No messages are displayed and no
beeps are heard. Which of the following would be the
most likely reason for this issue?
❍ A. Faulty RAM
❍ B. No boot drive found
❍ C. The CPU is overheating
❍ D. Bad power supply
D. Bad power supply
A user in the shipping department needs a charging
cable for their Android phone. Which of the following
connectors would be the most likely to work on this
phone?
❍ A. USB-C
❍ B. Lightning
❍ C. RJ45
❍ D. Thunderbolt
A. USB-C
A company has installed a page scanner that outputs the
scanned files to SMB. Which of the following would be
the most likely destination for these scanned images?
❍ A. Cloud storage
❍ B. Windows share
❍ C. eSATA drive
❍ D. Network printer
❍ E. Email inbox
B. Windows share
A workstation administrator has been asked to
troubleshoot an issue with Internet connectivity on
a laptop computer. The network status in the taskbar
shows a yellow exclamation mark with the message
“No Internet access.” When examining the Ethernet
connection on the laptop, the cable sheath is an inch
short and individual copper wires are visibly disconnected
from the RJ45 connector. Which of the following should
be used to correct this issue?
❍ A. Crimper
❍ B. Punch-down tool
❍ C. Loopback plug
❍ D. Cable tester
A. Crimper
A network administrator needs to connect two sites
located on opposite sides of the city. Which of these
network connections would be the most appropriate?
❍ A. MAN
❍ B. PAN
❍ C. LAN
❍ D. WAN
A. MAN
Which of the following would be the BEST way to
remove toner and paper dust from the inside of a
laser printer?
❍ A. Use a chemical cleaner that removes
toner particles
❍ B. Run a cleaning page through the printer
❍ C. Wipe the inside with a damp cloth
❍ D. Use compressed air to blow out the particles
C. Wipe the inside with a damp cloth
A system administrator is connecting a remote site to the
Internet over a single pair of copper wires. Which of the
following is the administrator using for this installation?
❍ A. PoE switch
❍ B. Tap
❍ C. DSL modem
❍ D. ONT
C. DSL modem
Which of the following would most commonly be
associated with a thermal pad?
❍ A. Connect a heat sink to a processor
❍ B. Install a fan in a desktop computer case
❍ C. Mount a radiator for liquid cooling
❍ D. Manage CPU speed based on the current
temperature
A. Connect a heat sink to a processor