Starbucks Interview Preparation Flashcards

Vocabulary terms and definitions based on preparation notes for a Starbucks barista interview, highlighting experience and professional values.

Interior design program

The college program that the applicant recently completed their first year in.

Kitchen experience

A previous role that taught efficiency in a fast-paced environment, team communication, and organization.

Starbucks values

Customer service, teamwork, and creating a welcoming environment.

Dependable

A personal strength described as following through on commitments, showing up on time, and working hard to support the team.

Personal weakness

Being hard on oneself when making mistakes because of a desire to do things well.

Stressful kitchen situations

Events where many orders arrive at once, requiring task prioritization, organization, and coworker communication.

Above and beyond gesture

An instance where the applicant bought candy for a child who only had enough money for their friend's treat.

Good customer service

Making customers feel welcome, listening to their needs, treating them respectfully, and creating a positive experience.

Handling an upset customer

Listening carefully, staying calm, attempting to resolve the issue, and involving a supervisor if necessary.

Busy environments management

Staying organized, focusing on priorities, communicating with the team, and remaining calm.

Learning new skills

A process involving paying attention, asking questions when needed, and practicing procedures until comfortable.

Team support

The act of stepping in to help coworkers during a rush once personal tasks are completed.

Coworker description

The anticipated feedback from previous peers that the applicant is reliable, hardworking, and willing to help.

Barista training

A specific area of inquiry the applicant would ask an interviewer to understand the onboarding process for new hires.