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Guidelines for scheduling patient appointments include
a. speaking clearly and loudly into the phone
b. making sure to ask patient what his or her pharmacy number is
c. documenting all information correctly and repeating if necessary
d. identifying yourself as the medical assistant and telling the patient to ask for you upon arrival
c. documenting all information correctly and repeating if necessary
When completing medical insurance forms. the carrier refers to the
a. patient
b. employer
c. insurance company
d. treating physician
c. insurance company
A patient's demographic information includes, birthdate, marital status, emergency contact, and
a. current address
b. method of payment
c. nearest relative
d. insurance information
d. insurance information
If a patient should be seen again by the doctor only as necessary, the correct abbreviation is
a. BID
b. NPO
c. QID
d. PRN
d. PRN
The medical assistant reads the thermometer which shows 37 degrees Celsius. What is the equivalent Fahrenheit temperature?
T(F) = ____ C x 1.8 + 32 = ____ *F
a. 97.9 degrees Fahrenheit
b. 98.6 degrees Fahrenheit
c. 99.4 degrees Fahrenheit
d. 100.8 degrees Fahrenheit
b. 98.6 degrees Fahrenheit
The surgical removal of the Gallbladder is known as a
a. lobectomy
b. colectomy
c. colectomy
d. cholecystectomy
d. cholecystectomy
In a patient with rheumatoid arthritis who has difficulty with joint mobility, the provider conducts a range of motion (ROM) exam of touch and moving each joint area. This exam method is
a. auscultation-percussion
b. percussion-mensuration
c. mensuration-manipulation
d. manipulation-palpation
d. manipulation-palpation
A hernia that is located in the groin area is known as an ________ hernia.
a. inguinal
b. umbilical
c. epigastric
d. incisional
a. inguinal
A patient weighs 74 kilograms. About how many pounds does the patient weigh?
a. 142 pounds
b. 158 pounds
c. 163 pounds
d. 175 pounds
c. pounds
A physician might order a PSA to evaluate a patient's
a. prostate gland
b. pulmonary system
c. pelvic health
d. pituitary gland
a. prostate gland
A glucometer is used to monitor
a. sugar levels
b. hearing acuity
c. myopia
d. cholesterol
a. sugar levels
When using a paper requisition form for a routine CBC, which of the following is correct?
a. No name is needed as the patient number is sufficient
b. Record the provider name and first initial
c. Abbreviations are acceptable
d. a follow-up phone call to the lab is necessary
b. Record the provider name and first initial
A medical assistant must clearly mark all specimens with the patient's name, time, date, and
a. patient's diagnosis
b. patient's blood type
c. his or her initials
d. insurance information
c. his or her initials
A medical assistant would use a Snellen chart with pictures, alcohol wipes, and a/an ________ to check a four-year-old patient's vision.
a. occluder
b. ophthalmoscope
c. electroretinogram
d. tonometer
a. occluder
Injecting suspected allergens into the subcutaneous skin layer is a/an
a. intradermal test
b. intramuscular injection
c. intravenous aspiration
d. dermal vaccination
a. intradermal test
A patient should have his or her allergy injection site observed after
a. 1 minute
b. 30 minutes
c. 45 minutes
d. 60 minutes
b. 30 minutes
A test that is given intradermally is the
a. TB or tuberculin test
b. Pap test
c. mammogram
d. pharmacologic stress test
a. TB or tuberculin test
To take a tympanic temperature, place the thermometer
a. in the mouth
b. inside the ear
c. in the rectum
d. under the arm
b. inside the ear
How many milliliters are indicated on the diagram shown below?
a. 0.25 ml
b. 0.50 ml
c. 1.0 ml
d. 5.0 ml
c. 1.0 ml
A patient should follow a low-cholesterol diet if they have
a. anemia
b. osteoporosis
c. hypertension
d. hyperlipidemia
d. hyperlipidemia
The most important factor(s) when dealing with patient medical records and data entry is/are
a. the patient pain level
b. confidentiality
c. standard precautions
d. insurance coverage
b. confidentiality
Wrapped instrument kits should be sterilized for 30 minutes at
a. 102 degrees Fahrenheit
b. 150 degrees Fahrenheit
c. 185 degrees Fahrenheit
d. 250 degrees Fahrenheit
d. 250 degrees Fahrenheit
If a physician is examining a patient's ears, he or she may use a/an
a. ophthalmoscope
b. otoscope
c. bronchoscope
d. cystoscope
b. otoscope
When a patient is being taken to surgery, checking his or her bracelet and asking the patient to state his or her name and date of birth are ways of
a. identifying the patient
b. keeping the patient calm
c. preventing infections
d. controlling influenza
a. identifying the patient
In an emergency situation, the staff will use _____________ to evaluate patients.
a. advanced scheduling
b. medical triage
c. physician referral
d. selective screening
b. medical triage
Low blood pressure, or ___________, can cause lightheadedness.
a. hypertension
b. hypothalamus
c. hypertrophy
d. hypotension
d. hypotension
The position that is most likely to be used after abdominal surgery is
a. prone
b. Fowler's
c. Sims'
d. supine
b. Fowler's
Why is it best to remove alternate sutures when removing sutures from a large wound?
a. to observe for possibility of dehiscence
b. to minimize the patient's pain during and after the procedure
c. to reduce the chance of leaving sutures in the wound
d. to relax and distract the patient from the procedure
a. to observe for possibility of dehiscence
Hand washing provides _______ asepsis.
a. surgical
b. medical
c. sanitary
d. manual
b. medical
When a patient is scheduled for a lipid profile, he or she should fast for at least _____ hours.
a. 1 to 2
b. 4 to 6
c. 8 to 12
d. 13 to 24
c. 8 to 12
A patient is leaving the hospital after undergoing a laparoscopy. The medical assistant should give the patient discharge instructions for
a. cardiac surgery
b. abdominal surgery
c. a head injury
d. a limb injury
b. abdominal surgery
Before an infant receives an immunization, the patient should be given a/an
a. vaccine information sheet
b. SDS sheet
c. release of records from
d. a limb injury
a. vaccine information sheet
A medical assistant makes an error while charting. To correct the error, the medical assistant should
a. draw one line through the error, initial, and continue charting
b. use Wite-Out to cover the error, enter the correct information over the Wite-Out, and continue charting
c. black out the error, write the correct information after it, initial and continue charting
d. obtain a new sheet of paper and redo the charting correctly
a. draw one line through the error, initial, and continue charting
A medical assistant calls a patient regarding lab results and get the patient's voice mail. The medical assistant should
a. leave a message giving the details of the lab results
b. leave a message stating that the lab results are in, whether they are normal or abnormal, and instruct them to call for more information
c. instruct the patient to call the lab to obtain the lab results
d. identify him or herself, give the office number, and ask the patient to call for the lab results
d. identify him or herself, give the office number, and ask the patient to call for the lab results
When a patient learns facts about a new treatment before deciding to participate in it, including the risks and benefits associated with a clinical trial, it is called
a. a living will
b. social services
c. informed consent
d. patient advocacy
c. informed consent