Medical assisting study guide
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29 Terms
May I place you on brief hold?
Thank you for holding
what is the difference between civil law criminal law?
civil= disputes: criminal= crimes
what are the three types of consent?
Expressed, implied, informed
what does HIPAA protect?
Patient privacy
what is HIPPA?
A law that protects patient privacy and health information.
what is informed consent?
Permission given after the patient understands the risk, benefits and alternatives.
HIPPA
Privacy
Autonomy
Patient decides
Beneficence
Do good
Name three ethical principales
Autonomy, benefice, and nonmaleficence.
what should you do if you suspect child abuse?
Follow reporting procedures and report according to policy and law.
what is standard of care?
The level of care expected from a competent healthcare professional.
what should you say after returning from hold?
thank you for holding
what should you say before placing a caller on hold?
May I place you on brief hold?
what information should be included in a phone message?
“Good morning, ABC medical office, this is Sarah. how may I help you?
what four things should you say when answering the phone?
Greeting, office name, your name and offer to help
what does being reponsible mean?
being dependable and completing duties properly
what does be empathetic mean?
understanding how the patients feels
what does being confidential mean?
protecting patient information and privacy
what does being adaptable mean?
being flexible and willing to change when necessary to meet the needs of patients and the healthcare environment.
what does being accurate mean?
being detail-oriented and ensuring information is correct
what should a medical assistant do if personal beliefs differ from a patties’ choices?
Remain professional, Respectful and provide appropriate care.
Why is abortion often considered an ethical dilemma?
because personal morals may differ while the patient has the right to make healthcare decisions.
what is justice?
treating patients fairly
what is nonmaleficence?
do no harm
what is beneficence?
doing good for the patient
what is autonomy?
The patient’s right to make their own healthcare decision
what are ethics?
professional standards of behavior
what is a misdemeanor?
A less serious crime?