Communication Principles and Elements - CU Boulder

This set of flashcards covers key concepts, definitions, and principles of communication as outlined in the provided lecture notes.

What are the Six Principles of Communication?

1. We use communication to meet many needs. 2. Communication is governed by rules. 3. Communication comes in verbal and nonverbal forms. 4. Communication has content and relational dimensions. 5. Some messages meta communicate. 6. People give communication its meaning.

What do implicit rules in communication refer to?

Implicit rules are rules that everyone knows but may not be explicitly stated, such as not making eye contact in an elevator.

What are the two forms of communication?

Verbal communication and nonverbal communication.

What is a meta communication?

Meta communication refers to communication about communication, such as saying 'don't take this the wrong way' to avoid misunderstandings.

What are the elements of the communication process?

The elements of the communication process include sender, message, receiver, context, noise, and feedback.

What channels does communication occur in?

Communication occurs through various channels like face-to-face conversations, emails, social media, and more.

Define credible communicators. How do they create trust?

Credible communicators create trust by developing rapport, listening carefully, maintaining integrity and accountability, and adapting to their audience.

Name the six characteristics of a good competent communicator.

1. Self-awareness 2. Adaptability 3. Cognitive complexity 4. Empathy 5. Emotional intelligence 6. Ethics.

What does denotative meaning refer to?

Denotative meaning is the literal meaning of a word as defined in the dictionary.

What is an example of ambiguous language?

Language that has more than one meaning or interpretation.

How can language influence credibility?

The choice of words, clarity, and appropriateness of language can enhance or diminish a speaker's credibility.

What is the ladder of abstraction?

The ladder of abstraction illustrates the range from concrete to abstract concepts in language.

What are the primary nonverbal communication channels?

The face and eyes, movement and gestures, touch behaviors, vocal behaviors, use of space and distance, physical appearance, time, and artifacts.

What are the four styles of speech delivery?

1. Impromptu 2. Memorized 3. Scripted 4. Extemporaneous.

What are the main types of interviews?

1. Appraisal 2. Problem-solving 3. Exit 4. Counseling 5. Service-oriented 6. Persuasive 7. Survey 8. Selection Interviews.

What does effective listening entail?

Effective listening involves hearing, understanding, remembering, interpreting, evaluating, and responding.

How can one enhance empathetic listening?

By acknowledging feelings and providing support non-verbally without judgment.

What principle states that communication is both sender and receiver?

The transactional model of communication.