Topic 9: Communication

Practice questions covering the definition of communication, learning objectives, and the directions of communication within an organization based on the Topic 9 lecture notes.

What are the two ways communication is defined in the transcript?

Communication is a process of conveying information between two people or more, and a process of sending and receiving messages with attached meanings.

What are the three primary learning outcomes for Topic 9?

1. Describe key components of effective communication in contemporary organizational life. 2. Discuss the importance of technology and various methods of communication. 3. Discuss the other issues in workplace communication.

What is downward communication?

Downward communication originates from the higher level to lower level, such as from a manager to an employee.

How is upward communication defined?

Upward communication originates from the employee giving messages to the manager or supervisor who are levels above him.

What is lateral communication?

Lateral communication is a discussion among employees who are at the same length.