Topic 9: Communication

By the end of this lesson, individuals should be able to:

Describe the key components of effective communication in contemporary organizational life.
Discuss the importance of technology and various methods of communication available.
Discuss the other issues in workplace communication.

Communication is a process of conveying information between two people or more.
Communication is a process of sending and receiving messages with attached meanings.

There are three distinct directions in which communication flows within an entity:

Downward Communication: This originates from the higher level to the lower level, specifically moving from a manager to an employee.
Upward Communication: This originates from the employee, giving messages to the manager or supervisor who are at levels above him.
Lateral Communication: This involves discussion among employees who are at the same length.

The following areas are essential components of the curriculum regarding organizational life:

Functions of Communication in Organizations: The specific roles and purposes that communication serves for a functioning organization.
The Communication Process: The structural sequence of how information is encoded, sent, and received.
Interpersonal Communication: The exchange of information and meaning specifically between individuals.
Organizational Communication: The broader study and practice of communication across various levels and structures of an organization.

To ensure the efficiency of communication in the workplace, the following factors must be considered:

Barriers to Effective Communication: Specific factors that prevent the clear transmission of information or the correct interpretation of meaning.
Issues in Communication: Contemporary challenges and specific problem areas identified in professional exchanges.
Improving Communication Skills: Methods and practices used to refine a person's ability to communicate effectively in a professional setting.

Subject Codes: BGD2013 | BMGT1133 | RMGT1133
Topic Reference: Topic 9: Communication; Chapter 9: Communication
Educational Institution: UNIRAZAK (Universiti Tun Abdul Razak)
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