CIS - Data Foundation

Q001 - A CMDB Administrator is beginning the journey of populating the CMDB and needs to verify that any data which is no longer useful/applicable is removed.

Which governance management tool will accomplish this?

A. CI Class Manager

B. CMDB and CSDM Data Foundations Dashboard

C. CMDB Health Dashboard

D. CMDB Data Manager

E. De-duplication Templates

D

Q002 - What types of policies can be created within CMDB Data Manager? (choose 2 options)

A. De-duplication

B. Archive

C. Reconciliation

D. Retire

B, D

Q003 - A CMDB Administrator wants to educate the team on the various actions that can be performed within the CMDB Workspace.

What actions can be initiated from the CMDB Workspace?

A. Execute ServiceNow Discovery

B. Create a CMDB Data Manager certification policy

C. Remediate duplicate CI records

D. Create a new CMDB class

A, C

Q004 - A CMDB Administrator changes the query for the SCCM Service Graph Connector.

What is the impact of this change?

A. The Data Source for the SCCM Service Graph Connector will be marked as Inactive.

B. Any Scheduled Jobs for the SCCM Service Graph Connector will need to be configured.

C. Any updates for the SCCM Service Graph Connector will be skipped during the upgrade.

B?

Q005 - Using existing baseline Data Manager policies, what condition must a CI meet before it can be archived or deleted?

A. Be marked as inactive

B. Be marked as critical

C. Be retired and in end of life

D. Be fully operational and in use

C

Q006 - A CSDM Data Manager needs metrics on the alignment of product models, locations, and business units with best practices.

Which tab in the CSDM Data Foundations Dashboard provides this information?

A. Run

B. Foundation

C. Crawl

D. Walk

E. Fly

B

Q007 - User endpoint devices are imported into the CMDB and populate the 'Assigned to' [assigned to] field on the Computer [cmdb_ci_computer] CI. The Asset team puts in a request for the Configuration Analysts to populate the 'Assigned to' field on the related Asset.

What action does a Configuration Analyst take to achieve this in an automated way?

A. Configure a business rule on the computer table to use a script to populate the 'Assigned to' field on the asset based on insert or update in the computer class Assigned to field.

B. Use the Asset CI Field Mapping module to create a new rule to replicate the 'Assigned to' value between the asset and associated CI.

C. Hide the 'Assigned to' field on the asset record and create a new field that dot walks to the related CI to get the 'Assigned to' value.

B

Q008 - A CMDB Administrator is asked to clean up the CMDB duplicates.

What is the preferred way to manage this task?

A. My Tasks in the Application Navigator

B. The de-duplication task module

C. The de-duplication dashboard on the CMDB workspace

C

Q009 - A CMDB Administrator wants to ensure all short-lived CIs that have not been discovered in the past week are removed.

After retiring the CI records, which recommended action does the CMDB Administrator take?

A. Create a delete policy

B. Create a scheduled job

C. Create a business rule

A

Q010 - A CMDB Administrator group aims to establish a process for receiving task notifications when the Support Group or Managed By Group fields are not populated for operational Linux servers stored in the CMDB.

Which ServiceNow modules can be leveraged to configure recommended fields and generate task records in cases where these fields are missing for Linux servers in the CMDB?

A. Technical Service Offerings and Dynamic Cl groups

B. CMDB Workspace and Scheduled Jobs

C. Dynamic Cl groups and CMDB groups

D. CI Class Manager and Health Preferences

D

Q011 - A CMDB Administrator is asked to create a query using the CMDB Query Builder that displays all operational CIs belonging to a specific application service.

Which steps provide the desired outcome?

A. 1. Add the Business Application, Application Service, and Configuration item classes ... .

2. Define a filter for the application service name and the operational status of the configuration items.

3. Configure the relationship between the classes.

4. Run the query.

B. 1. Add the Application Service and Configuration Item classes to the canvas.

2. Configure the relationship between the classes.

3. Define a filter for the application service name and the operational status of the configuration items.

4. Run the query.

C. 1. Add the Application Service and Configuration Item classes ... .

2. Configure the relationship between the classes.

3. Add the Operational Status and Name fields as columns.

4. Run the query.

B

Q012 - What is the value of using the CMDB in security operations? (choose 2 options)

A. Allows security team to assess and remediate an incident

B. Enables audits and attestations across Cls

C. Auto-resolves a vulnerability

D. Identifies the IT infrastructure with a vulnerability

A, D

Q013 - A CMDB Administrator needs to set a CI Class as a Principal Class.

Which CI Class Manager tab would need to be accessed?

A. Health > Attributes

B. Class Info > Basic Info

C. Class Info > Attributes

B

Q014 - An organization utilizes multiple data sources to update its CMDB, each assigned a different priority level. A high-priority data source is scheduled to update server records weekly. However, due to an integration issue, the high-priority data source stops updating the records.

Which configuration can be used to allow a lower-priority data source to update records after a specified period of inactivity from the higher-priority source?

A. Data Refresh Rules

B. Health Inclusion Rules

C. Identification Rules

D. Reconciliation Rules

A

Q015 - A CMDB Administrator wants to leverage the Staleness metric from the CMDB Health Dashboard - Correctness Scorecard.

What is the default duration of this metric?

A. 24 hours

B. 30 days

C. 7 days

D. 60 days

B

Q016 - Drag and drop the CMDB Health Dashboard metric in the description:

Duplicate - CMDB records that represent the same physical or logical asset multiple times.

Required - Fields necessary to create or update a Cl record in the CMDB.

Orphan - CMDB records that no longer maintain their logical or physical relationships with other CIs.

Stale - CMDB records that are no longer actively updated, but remain stored in the database.

Recommended - Fields that support the accuracy, completeness, and usability of CI records in the CMDB.

Audit - Actual values of specified fields are compared to the expected values defined in a template.

Q017 - Choose 2 options

The CMDB Configuration Management team has successfully developed a healthy and trusted CMDB. They have integrated discovered infrastructure data, accurately referenced non-discoverable data (such as change and support group information), and made the CMDB service-aware using Service Mapping.

How will these improvements enhance the change management process?

A. Automatically schedules and deploys changes without human review or approval

B. Provides insight into the potential impact of the change

C. Ensures that no changes result in service downtime, regardless of planning or execution

D. Enables auto population of the assignment group field to dynamically route changes

B, D

Q018 - ServiceNow provides a suite of CMDB management tools designed to effectively ingest, manage, and maintain Cls and relationships.

Drag and drop the design architecture to its management tool.

Agent Client Collector: Automated agent-based solution running patterns.

Import Sets: Organization-built solution using transform maps.

Service Graph Connector: Third-party integrations from other vendors.

ServiceNow Discovery: Automated agentless solution running patterns.

Q019 - A CMDB Administrator has a report in ServiceNow that lists all CMDB Services that do not have an owner and wants to use a ServiceNow Playbook.

What Governance process play can prevent this from recurring?

A. Make the field Managed by mandatory on all CIs

B. Make the field Owned by mandatory

C. Set a default value on the Service Owner field so that it is never empty

B

Q020 - A CMDB Administrator is creating technical documentation for stakeholders, which includes a list of attributes, Identification and Reconciliation Engine (IRE) rules, and suggested relationships for several classes.

Which central location does the CMDB Administrator use to collect this information?

A. CI Class Manager

B. CMDB Data Manager

C. CI Identifiers

D. CMDB Workspace

A

Q021 - Where can a CMDB 360/Multisource CMDB Saved Query be viewed and created in the CMDB Workspace?

A. CMDB Query Builder

B. Coverage window on the CMDB 360 tab

C. Saved queries window on the CMDB 360 tab

D. Saved queries window on the Insights tab

C

Q022 - Choose 2 options

A CMDB Configuration Manager sets up the following data filter for a certification policy using CMDB Data Manager.

Table: Server [cmdb_ci_server]

Filter: Operating System | contains | Server OR Operating System | contains | Linux

Which operating systems are affected by this policy?

A. AIX

B. Windows Server 2022 Datacenter

C. Linux CentOS

D. Windows 2019 Datacenter

B, C

Q023 - A Configuration Manager needs to restrict the number of classes available in a Configuration Item reference field on an incident form.

How does the Manager set Principal Classes?

A. By using the Principal Class check box on the CI Class Manager's 'Attributes' tab for a Class

B. By using the Principal Class check box on the CMDB Workspace

C. By using the Principal Class attribute on the CI

D. By using the Principal Class check box on the CI Class Manager's 'Basic Info' tab for a Class

D

Q024 - Choose 2 options

A CMDB Administrator is comparing the Unified Map to the Service Mapping map.

What are additional capabilities of the Unified Map?

A. Visibility to an application and the host it is installed on

B. Number of levels displayed on a map can be modified

C. Map nodes can be filtered based on user preferences

D. Map can be zoomed in and out

B, C

Q025 - Choose 2 options

Which default user groups are available when setting up a CMDB Data Manager policy and specifying the task assignment with the Assignment type set to 'User Group Field?

A. Managed By Group

B. Support Group

C. Assignment Group

D. Owned by Group

A, B

Q026 - A CMDB Administrator aims to utilize CSDM life cycle field mappings to better align with CSDM best practices.

What is the next step to take after selecting the Enable Life Cycle Sync button?

A. Fix the incorrect values in the Life Cycle Stage to match legacy values

B. Activate the CSDM Life Cycle field mappings

C. Resolve any incomplete field mappings identified in the Discrepancy Report

C

Q027 - The Configuration Management team finds value in the reports from CMDB 360/Multisource CMDB and wants to use it for all CI data.

Which must be true in order for CMDB 360/Multisource CMDB to be able to report on and analyze that data?

A. ServiceNow Discovery must be used to populate the CI data.

B. Reconciliation rules with priorities must be configured.

C. The CI data must go through the IRE.

D. The CI data must be from an authorized Service Graph Connector.

C

Q028 - A CMDB Administrator wants to ensure that only relevant CIs from managed classes will be shown on Incident, Problem, and Change records.

Which checkbox needs to be checked in the CI Class Manager for the CMDB Administrator to achieve the requested result?

A. Principal Class

B. Independent

C. Extensible

D. Main Record

A

Q029 - Where can an administrator perform Natural Language Queries (NLQ)?

A. CMDB Health Dashboard

B. CMDB Workspace

C. CMDB Data Manager

D. CI Class Manager

B

Q030 - A Windows server is reclassified from the Server table [cmdb_ci_server] to the Windows Server table [cmdb_ci_win_server] when processed through the Identification and Reconciliation Engine (IRE).

Which process occurred?

A. Class Switch

B. Class Change

C. Class Upgrade

D. Class Downgrade

C

Q031 - Choose 2 options

How do CMDB management tools and features within the CMDB governance pillar help organizations manage Cls and improve service delivery?

A. Assist integration choices

B. Gain visibility and control

C. Enhanced Service Management operations

D. Reduced hardware costs

B, C

Q032 - Choose 2 options

A Configuration Manager wants to manage manually maintained data attributes of CIs.

Which group values are automatically synchronized on CIs using Technology Management Offerings (Technical Service Offerings) and dynamic CI groups?

A. Change group

B. CMDB group

C. Approval group

D. Support group

A, D

Q033 - A CSDM Data Manager needs metrics on the alignment of Technology Management Services (Technical Services) and Technology Management Offerings (Technical Service Offerings) with best practices.

Which tab in the CSDM Data Foundation Dashboard provides this information?

A. Crawl

B. Walk

C. Fly

D. Run

B

Q034 - A CMDB Administrator is tasked with managing the CMDB and needs to define a new CI class to track a new type of equipment that has not been seen before.

Which action adds a new CI class and ensures it integrates properly with the existing CMDB structure?

A. Use Service Catalog to define the new CI class, as the CI Class Manager is only for service-related records and not for hardware CIs

B. Create a new CI class directly in the CI Class Manager and configure the table inheritance to ensure it inherits from a relevant parent class

C. Edit an existing CI class under CI Class Manager and add new fields specific to the new equipment type

D. Use the CI Class Manager to create a new CI class but avoid setting up any inheritance, as CI classes should be independent of one another to maintain clarity

B

Q035 - A CMDB Administrator seeks to understand the available tools for preventing, addressing, and remediating duplicate CIs.

Certification Tasks: Can be assigned to groups for resolving duplicate CIs.

CMDB Health Dashboard Correctness Scorecard: Offers insight into duplicate CIs within the CMDB.

De-Duplication Templates: Offers a solution to resolve de-duplication tasks in bulk.

De-Duplication Tasks: Provides a wizard to resolve de-duplication tasks individually.

Q036 - What are the characteristics or functions of ServiceNow IntegrationHub ETL?

A. Integrates third-party data into the CMDB or into non-CMDB tables

B. Performs discovery data collection and updates the CMDB

C. Uses the IRE to process and integrate data

D. Imports Microsoft SCCM/Intune data into the CMDB

A, C

Q037 - A CMDB Administrator needs to ingest relevant data from Microsoft SCCM into the CMDB.

Which ingestion method brings the fastest time to value?

A. Import Sets

B. Agent Client Collector

C. Service Graph Connectors

D. IntegrationHub ETL

C

Q038 - A CMDB Administrator would like to minimize stale CIs in the CMDB.

Which CMDB Health Dashboard scorecard displays this information?

A. Completeness

B. Correctness

C. Compliance

B

Q039 - Two new CI records are imported into the hardware class of the CMDB:

CI1: The name of this CI record matches the name of an existing CI record in the CMDB.

CI2: The IP address of this CI record matches the IP address of an existing CI record in the CMDB.

Which is correct based on the identification rule and the imported CI records?

A. CI1 and CI2 both will be updated with matching records.

B. CI1 will be updated with matching record and CI2 will be inserted as new record.

C. CI1 will be inserted as new record and CI2 will be updated with matching record.

D. CI1 and CI2 both will be inserted as new records.

B

Q040 - Choose 2 options

A CMDB Administrator utilizing the CMDB Data Foundations Dashboard sees an issue and wants to run a playbook.

Which types of documentation can they expect to be provided in a playbook?

A. Problem Analysis

B. Root Cause

C. Problem Overview

D. Automated Remediations

A, C

Q041 - Given a list of Service types in the platform. Drag the appropriate service to its definition.

Application Service - Logical representation of a deploy system or application stack.

Technology Management Service (Technical Service) - Published to Service Owners and underpins one or more business or application Services.

Business Service - Published to Business Users and underpins one or more business capabilities.

Q042 - A CMDB Administrator knows that the CMDB Data Foundation Dashboard is a resource to monitor and improve data quality.

What is a benefit of this dashboard?

A. Provides the ability to configure health-related metrics

B. Provides key health-related metrics to make decisions

C. Provides the ability to resolve certification policy tasks

B

Q043 - A CMDB Manager uses CMDB 360/Multisource CMDB to maintain and improve CMDB quality.

Why would the Manager use CMDB 360/Multisource CMDB?

A. To identify CI attributes from multiple data sources

B. To ingest data from multiple data sources using Service Graph Connector(s)

C. To ingest data from multiple data sources using Import Set(s)

D. To populate the CMDB from multiple data sources

A

Q044 - The Configuration Management team wants to confirm that all servers in the CMDB actually exist in the data center.

Which CMDB Data Manager policy type would the team create?

A. Attestation

B. Delete

C. Retire

D. Archive

E. Certification

A

Q045 - A CMDB Administrator has a number of similar de-duplication tasks that need to be remediated in bulk.

How does the Administrator achieve this?

A. Configure and run a custom de-duplication background script

B. Create and run a de-duplication template

C. Create de-duplication tasks manually and remediate each

D. Utilize the Duplicate CI Remediator Wizard

B

Q046 - The CMDB Configuration Management team wants to manage de-duplication tasks generated from data ingested into the CMDB via the Identification and Reconciliation Engine (IRE).

In which area of the CMDB Workspace can they locate these de-duplication tasks?

A. Important actions tile under the Home tab

B. Total status tile under the My Work tab

C. CMDB feature adoption tile under the Insights tab

A

Q047 - A Configuration Management team has decided to start taking advantage of the CMDB 360/Multisource CMDB functionality.

Which system property must be enabled?

A. glide.identification_engine.multisource_enabled

B. glide.identification_engine.multisource.query.max.limit

C. glide.identification_engine.multisource_cmdb_ci_enabled

D. glide.identification_engine.multisource_non_cmdb_ci_enabled

A

Q048 - A Configuration Management Governance team is transitioning from utilizing legacy CMDB status fields to CSDM life cycle status fields.

Which table can be modified?

A. Life Cycle Stages [life_cycle_stage]

B. Life Cycle Mapping [life_cycle_mapping]

C. Life Cycle Controls [life_cycle_control]

D. Life Cycle Stage Status [life_cycle_stage_status]

B

Q049 - A CMDB Administrator has imported data into the ServiceNow CMDB from a third-party source using a Service Graph Connector, The Administrator wants to review specific field to field mappings for the import.

Which feature will show that information?

A. Integration Hub

B. CMDB Integrations Dashboard

C. Integration-Hub ETL

C

Q050 - Choose 2 options

A CMDB Administrator is considering whether to start using the playbooks provided on the CMDB Data Foundation Dashboard.

What are the benefits to support the decision to leverage this feature?

A. Offers insight into the downstream impacts of poorly performing metrics

B. Offers remediation templates to improve poorly performing metrics

C. Offers remediation options to address and improve poorly performing metrics

D. Offers automated scripts to resolve poorly performing metrics

B, C

Q051 - A CMDB Administrator is managing group data from both the CI Class Manager and a Technical Service Offering for a specific class.

CI Class Manager.

- Managed by Group = Enterprise IT Services

Technical Service Offering:

- Managed by Group = Windows Support

- Change Group = Change Management Team

What would be the Managed By Group for CIs from this class based on the configured values?

A. Enterprise IT Services

B. Change Management Team

C. Windows Support

C

Q052 - A CMDB Administrator, viewing the CMDB Data Foundations Dashboard, notices the Unique Locations Result percentage low.

What is the recommended process from the associated playbook to correct this issue?

A. Retain the location that matches the organization's standard naming convention, and delete the duplicate without further validation

B. Review both locations, update CIs with the correct location and delete the duplicate location

C. Keep both locations as either can be used as a valid alternate location

D. Use the Duplicate CI Remediator to merge the duplicate location records

B

Q053 - Choose 2 options

An Asset Manager wants to ensure that Asset records and CI records are kept synchronized automatically.

How does the Manager do this?

A. Ensure that the business rule to update Asset fields on change on the CI table is active

B. Ensure that scheduled jobs are run during off-business hours to ensure that sync happens

C. Ensure that the business rule to update CI fields on change on the asset table is active

D. Ensure one-to-one physical mapping between Asset and CI

A, C

Q054 - A Configuration Management team has successfully developed a healthy and trusted CMDB. They have integrated discovered infrastructure data, accurately referenced non-discoverable data (such as change and support group information), and made the CMDB service-aware using Service Mapping.

Which field on a Change Request form is automatically populated after a CI is selected that references an appropriate change group?

A. Managed by Group

B. Change Group

C. Assignment Group

D. Support Group

E. Assigned to

C

Q055 - Choose 2 options

A Windows administration team wants a grouping of CIs using CMDB groups.

Which methods can be used?

A. Tag-based queries

B. Encoded queries

C. Scripted queries

D. Saved queries

B, D?

Q056 - A CMDB Administrator wants to configure IRE rules for the CMDB. The CMDB Administrator opens CI Class Manager and sees the Health Inclusions Rules tab available under a CI Class.

How are these rules utilized by the IRE?

A. To narrow the scope of CIs included in the identification process

B. To reduce the data ingested into the CMDB

C. To reconcile specific attributes based on data sources

A

Q057 - A health organization must track certain data (for example, regulated patient information) and its relation to Business Applications.

Which action does CSDM recommend to meet this goal?

A. Work with the Database administration team to classify the data on each database that holds patient information, and then use Relationships to map that back to the Business Application.

B. Create fields on the Business Application record to mark the Business Application as containing patient information, and then ask the Business Application owner to mark the application as having patient information or not.

C. Create an Information Object to represent the patient information, and then link it through a relationship to the Business Application after consulting with the Application owner.

C

Q058 - A data center has many servers. The CMDB Administrator wants to confirm that all servers exist.

Which Data Manager policy type does the Administrator implement?

A. Promotion

B. Verification

C. Attestation

D. Certification

C

Q059 - A ServiceNow Administrator needs to create multiple new classes in the CMDB but wants to follow ServiceNow's best practices for naming CMDB tables to prevent technical debt.

Which is the starting prefix for all custom CMDB tables?

A. cmdb ci

B. u_cmdb_ci

C. u_ci_cmdb

D. ci_cmdb

B

Q060 - Choose 2 options

What are key advantages it provides to Event Management?

A. Mapped services provide visibility to users consuming the service

B. Binding of alerts to specific CIs

C. Correlation of alerts to knowledge base articles

D. Mapped services provide visibility to the business impact of an alert

B, D

Q061 - Choose 2 options

A Configuration Manager is managing a CI class in the CMDB. The identification rule(s) needs an update.

Where can the Configuration Manager view and configure the existing identification rule(s) for the class?

A. API Integrations

B. IRE Application

C. CI Class Manager

D. CI Identifiers module

C, D

Q062 - Drag and drop the application service type to the best description.

Service Mapping (Top-down): Recommended for mission-critical application services that require a precise approach using patterns.

Service Mapping (Connection Suggestion): Best fit to map cloud-native, container-based, or microservice environments (often leverages traffic-based data/ML).

Tag-Based: Ideal for custom-built applications and leverages fingerprinting to generate service maps in a timely manner.

Dynamic CI Group: Ideal for small application services that can be easily managed using filters and CMDB queries.

Q063 - A hospital has received a new CI Scanner. The inventory management team has created a catalog item doctors can use to schedule patients for scans.

What CSDM domain should the inventory management team map the catalog item to?

A. Design and Planning (Design)

B. Build and Integration (Build)

C. Service Delivery (Manage Technical Service)

D. Foundation

E. Service Consumption (Sell/Consume)

E

Q064 - An Enterprise Architect of a financial services company is working across the enterprise and wants to track their capabilities.

Which CSDM 5 domain is used?

A. Foundation

B. Build and Integration (Build)

C. Design and Planning (Design)

D. Service Consumption (Sell/Consume)

E. Service Delivery (Manage Technical)

C

Q065 - The CMDB Administrator wants to leverage the Staleness metric from the CMDB Health Dashboard - Correctness Scorecard.

Which field is used to calculate the duration of this metric?

A. Last modified on (last_modified)

B. Created (sys_created_on)

C. Updated (sys_updated_on)

D. First discovered (first_discovered)

E. Most recent discovery (last_discovery)

E

Q066 - A CMDB Architect intends to populate the CMDB using the CSDM guidance.

Which key stakeholders from the organization should be involved in decisions regarding population of the CMDB using the CSDM Crawl Stage?

A. Business Service Manager, Technology Service Owner

B. Application Owner, Application Service Owner

C. Customer Service Manager, Infrastructure Manager

A

Q067 - A CMDB Administrator has taken over management of a ServiceNow instance and has determined there are multiple deficiencies in the CMDB. During review of the CMDB Data Foundations Dashboard, the Administrator sees that ServiceNow offers Remediation Playbooks.

How can Playbooks assist the Administrator in resolving these issues?

A. Playbooks can automatically track common CMDB issues and output metrics.

B. Playbooks can be installed in the instance to automatically fix issues.

C. Playbooks can help analyze and fix issues.

C

Q068 - What is the relationship between an application and a server?

A. Application > Uses::Used by > Server

B. Application > Runs::Runs On > Server

C. Application > Runs on::Runs > Server

D. Application > Used by::Uses > Server

B

Q069 - An organization needs to maintain non-discoverable attributes, such as warranty expiration dates, for hardware CIs. These attributes are not updated by automated discovery tools.

What method ensures these attributes are accurately maintained for all CIs?

A. Create a new CI class specifically for non-discoverable attributes

B. Use the CMDB Reconciliation Engine to update the attributes

C. Use a scheduled data import to update the attributes from an external source

C

Q070 - A Service Desk Manager wants to leverage the Unified Map to find active incidents or problems for a selected CI.

Which panel will give the manager visibility and details?

A. Overview

B. Application services

C. Related items

D. Attributes

C

Q071 - A Service Portfolio Manager wants to know what Application Services their Business Service Offerings depend on.

What stage of CSDM would map this relationship?

A. Fly

B. Crawl

C. Foundation

D. Run

E. Walk

E

Q072 - A CMDB Administrator needs to track which CIs and CI classes are missing key data.

Which CMDB Health Dashboard scorecard supports tracking this requirement?

A. Compliance

B. Correctness

C. Completeness

C

Q073 - During a CMDB Implementation, a team member is tasked with ensuring the accuracy and completeness of CI data. This person is also responsible for maintaining data quality and resolving discrepancies.

Which role is responsible for these tasks?

A. Service Owner

B. CMDB Architect

C. Configuration Manager

D. IT Asset Manager

C

Q074 - A CMDB Administrator needs insights into how their CMDB is configured according to ServiceNow recommended practice.

Which should be used?

A. CMDB Data Foundation Dashboard

B. CMDB Workspace

C. CMDB Health Dashboard

D. CMDB Data Manager

A

Q075 - A customer wants to model their business applications and would like to capture different types of data that includes Personally Identifiable Information (PII) data.

Based on these requirements, which CMDB class needs to be leveraged to achieve this?

A. Business Capability

B. API Component

C. Information Object

D. Data Classification

C

Q076 - Choose 2 options

A CMDB Administrator needs to create a new CI class for the Internet of Things (IoT) Sensor in ServiceNow.

What are the recommended practices for this specific activity?

A. Install or update the CMDB CI Class Models store application, and verify the class does not already exist

B. Modify an existing class

C. Add a new class under an appropriate parent class

D. Delete an unused class, and replace it with the new one

A, C

Q077 - A CMDB Data Manager needs to access the ServiceNow platform to create, publish, and manage policies that automate and govern CI lifecycle operations, ensuring the CMDB remains healthy and efficient.

Where can the Data Manager do this?

A. CMDB Workspace CMDB 360 tab

B. Service Operations Workspace

C. CI Class Manager

D. CMDB Workspace Management tab

D

Q078 - What ensures data volume in the CMDB is manageable?

A. Scheduled Jobs

B. Business Rules

C. Archive Policies

C

Q079 - Choose 2 options

Which are business values of CMDB?

A. Collecting and managing financial data

B. Streamlining incident and change management

C. Strengthening operational resiliency

D. Automating maintenance for CI relationships

B, C

Q080 - Which ServiceNow solution creates automatic relationships? (choose 2 options)

A. Discovery

B. Workflow Studio

C. Service Mapping

D. IntegrationHub ETL

A, C

Q081 - A CMDB Owner starts on the CSDM journey and needs to become familiar with the CSDM domains.

Drag the CMDB objects to the correct CSDM domains.

Business Application - Design and Planning domain.

Business Process - Foundation domain.

Application Service - Service Delivery domain.

Business Service - Sell/Consume domain.

Q082 - When integrating data into the CMDB using import sets and transform maps, which type of script is added to ensure the data is processed through the IRE?

A. onComplete

B. onBefore

C. onStart

D. onAfter

B

Q083 - Choose 2 options.

A service owner is using Unified Map to understand the composition of a service but wants to filter out irrelevant information.

Which options are available to the service owner from the filter panel?

A. Discovery source

B. Managed by group

C. Business criticality

D. CI type

A, D

Q084 - In a company there is a need to understand the CSDM maturity level needed. Different stakeholders listed a number of use cases that they expect over time.

Which use case requires information objects?

A. The Asset Management team wants to understand the asset life cycle compliancy in a Business Application context.

B. The SecOps team wants to understand the operational risk in the Business Application context.

C. The Business Service Management team wants to understand the operational impact for their consumer parties.

D. The Event Operations team wants to automate their events into incident for operational actions.

E. The Customer Service team wants to onboard pro-active case management.

B?

Q085 - A customer wants recently imported server records to be automatically reclassified into more specific CMDB classes after being discovered using ServiceNow Discovery.

During the discovery process, if existing Server [cmdb_ci_server] records are reclassified into the Linux [cmdb_ci_linux_server] and Windows Server [cmdb_ci_win_server] classes, which reclassification operation occurred?

A. Class Switch

B. Class Downgrade

C. Class Upgrade

C

Q086 - A CMDB Administrator is reviewing the health of the CMDB and notices a large percentage of the Hardware CIs are missing serial numbers. The Administrator is concerned this may cause duplicate CIs and would like to resolve the issue in a timely manner.

What structured guidelines provided by ServiceNow are available to troubleshoot and resolve the issue?

A. CSDM Now Create Playbooks

B. CMDB Data Foundations Dashboard Playbooks

C. CMDB Health Dashboard Playbooks

D. CSDM Data Foundations Dashboard Playbooks

C

Q087 - A Platform Owner is collaborating with stakeholders in the manufacturing industry to align their CIs with the CSDM 5 framework. They need to map production line monitoring systems to the appropriate CSDM domain.

Which CSDM 5 domain does the Platform Owner use?

A. Service Delivery (Manage Technical)

B. Foundation

C. Build and Integration (Build)

D. Service Consumption (Sell/Consume)

E. Design and Planning (Design)

A

Q088 - Choose 2 options

The Configuration Manager is preparing the justification to utilize the CMDB Data Foundations Dashboard.

Which benefits align with the usage of this dashboard?

A. It provides actionable insights to improve data quality and completeness.

B. It enables monitoring and tracking of CMDB health over time.

C. It automates the approval process for change management.

D. It helps detect and eliminate duplicate records in the CMDB.

A, B

Q089 - A CMDB Administrator, viewing the CMDB Data Foundations Dashboard, notices the Unique Locations Result percentage low.

What is the recommended process from the associated playbook to correct this issue?

A. Use the Duplicate CI Remediator to merge the duplicate location records

B. Retain the location that matches the organization's standard naming convention, and delete the duplicate without further validation

C. Review both locations, update CIs with the correct location and delete the duplicate location

D. Keep both locations as either can be used as a valid alternate location

C

Q090 - A manufacturing organization has implemented Incident Management in ServiceNow and wants to integrate additional products to enhance its functionality.

Drag each ServiceNow product to the value it brings to supporting Incident Management.

Hardware Asset Management: Delivers asset actions and events for the management and maintenance of assets during incidents.

Risk Management: Supplies critical IT and financial risk data, enabling the team to assess the broader impact of incidents on business operations.

Discovery: Offers detailed operational-level data on hardware and applications to improve incident resolution.

Service Portfolio Management: Provides life cycle information about services, helping to align incidents with the status and history of services.

Q091 - A Configuration Manager is planning the implementation of the CMDB.

Which is the prescribed CSDM rollout order?

A. Initiate, Plan, Execute, Deliver, Close

B. Architecture, Business, Technical, Governance

C. Foundation, Crawl, Walk, Run, Fly

D. Initial, Developing, Defined, Managed

C

Q092 - A CMDB Administrator needs to import external data into the CMDB. As the CMDB Administrator wants to reduce the risk for creating duplicates and to update information from unauthorized sources, it has to be ensured that the Identification and Reconciliation API will not be bypassed.

What is the recommended method to import data into the CMDB utilizing the Identification and Reconciliation API?

A. Import Sets and Transform Maps

B. IntegrationHub ETL

C. Table API (REST API or SOAP API)

B

Q093 - Which is a purpose or requirement of CMDB Data Manager in ServiceNow?

A. Automates the enforcement of relationship rules between CIs in the CMDB

B. Automates the archival and deletion of records based on retention policies

C. Encrypts archived records for enhanced security

B?

Q094 - The following Reconciliation Rules were configured for ServiceNow, Altiris, and SCCM:

Discovery Source | Class | Priority

ServiceNow | Windows Server [cmdb_ci_win_server] | 100

Altiris | Windows Server [cmdb_ci_win_server] | 200

SCCM | Windows Server [cmdb_ci_win_server] | 300

Which are true?

A. Data collected with a discovery source of ServiceNow can insert new records into the Windows Server [cmdb_ci_win_server] table, but cannot update records created by Altiris or SCCM.

B. Data collected with a discovery source of Altiris can update records inserted by SCCM into the Windows Server [cmdb_ci_win_server] table.

C. Data collected with a discovery source of SCCM can be inserted as new records in the Windows Server [cmdb ci_win server] table.

D. Data collected with a discovery source of SCCM can update any record in the Windows Server [cmdb_ci_win_server] table because it has the highest priority number.

A, C

Q095 - A CMDB Manager wants to improve data quality using the CMDB Health Dashboard.

What needs to happen to generate CMDB health scores?

A. The scheduled jobs for the CMDB Health Dashboard must be activated

B. Nothing, CMDB health scores are calculated by default

C. The plugin, CMDB health calculation, needs to be installed

A

Q096 - Drag and drop the CMDB Health Dashboard metric to the description.

Audits - Use these to compare actual values with expected values.

Orphan CIs - Use of these should be minimized.

Required fields - Certain attribute values are not set, or relationships are missing.

Recommended fields - Preferable for them to be populated, as they could be useful in troubleshooting issues.

Stale CIs - Have not been updated and may be outdated.

Duplicate CIs - Detected during identification and reconciliation and have associated base system remediation tools.

Q097 - A CMDB Administrator has been tasked with gathering information for a presentation to leadership. The Administrator needs to provide Duplicate CI, Orphan CI and Stale CI metrics.

Which scorecard provides this information on the CMDB Health Dashboard?

A. Correctness

B. Compliance

C. Completeness

A

Q098 - Choose 2 options.

A CMDB Administrator wants to run the Services Have Owners Identified playbook to remediate the issues shown in the CMDB Data Foundations Dashboard.

Which remediation plays would be used?

A. Fix Data

B. Govern Data

C. Report Data

D. Analyze Data

A, B

Q099 - Where can a CMDB 360/Multisource CMDB Saved Query be viewed and created in the CMDB Workspace?

A. Saved queries window on the Insights tab

B. CMDB Query Builder

C. Saved queries window on the CMDB 360 tab

D. Coverage window on the CMDB 360 tab

C

Q100 - Where can an administrator perform Natural Language Queries (NLQ)?

A. CMDB Data Manager

B. CMDB Workspace

C. CI Class Manager

D. CMDB Health Dashboard

B