Hospitality Human Resource Management and Supervision Flashcards

Practice questions covering management roles, employee motivation, team building, safety standards, and legal compliance based on the Principles of Restaurant Management curriculum.

What is the relationship between different leadership levels in a restaurant operation?

Managers direct the work of supervisors, and supervisors direct entry-level employees.

What are the primary transition challenges for an employee promoted from an entry-level position to a supervisory position?

The transition involves shifting from working to leading, utilizing critical thinking, troubleshooting operations, motivating staff, and building respect with employees.

What are the five levels of Maslow’s Hierarchy of Needs?

Physiological needs, Safety needs, Social needs, Esteem needs, and Self-actualization.

How should a supervisor communicate a consistent message to their workforce?

Through clear and frequent communication using pre-shift meetings, group meetings, and bulletin boards.

What is Continuous Quality Improvement (CQI)?

An approach where employee feedback is used to improve operations, such as saving money, setting team goals, practicing food safety, and increasing revenue.

What are the four types of work teams mentioned in the text?

Simple teams, Relay teams, Problem-solving teams, and Cross-functional teams.

What are common examples of employee recognition and incentive programs?

Service awards, Sales and productivity awards, Customer satisfaction awards, Safety awards, and Longevity awards.

Under Title VII of the Civil Rights Act, what are the two identified types of sexual harassment?

Quid pro quo (‐this for that‐) and Hostile environment.

According to the Americans with Disabilities Act (ADA), what three criteria define an individual as having a disability?

1. Having a physical or mental impairment that limits one or more life activities; 2. Having a record of such impairment; 3. Being regarded as having an impairment.

What specific kitchen activities are restricted for employees aged 16 and 17?

Operating power-driven meat processing machines, commercial mixers, and power-driven bakery machines.

What are the task prohibitions for 14- and 15-year-old employees in food service?

Performing baking tasks; operating broilers, fryolators, rotisseries, and pressure cookers; operating or cleaning food slicers; and working in freezers or meat coolers.

What is the purpose of the Bloodborne Pathogens Standard?

An Occupational Safety and Health Administration (OSHA) process to protect employees who are anticipated to come in contact with blood or infectious materials through exposure control, vaccinations, and personal protective equipment (PPE).

What is the Hazard Communication Standard (HAZCOM) also known as?

Right-to-Know.

What information must be included on a Material Safety Data Sheet (MSDS)?

Safe use and handling instructions; physical, health, fire, and reactivity hazards; precautions; appropriate PPE; first-aid info; and manufacturer's contact information.

What are the reporting requirements for an operation's emergency management plan?

The plan must be written or oral and include procedures for reporting a fire or emergency, maintaining an alarm system, and designating trained employees for evacuation.

What is the required response for a food handler with a sore throat and fever in an operation primarily serving high-risk populations?

Exclude the employee from the establishment.

According to the FDA Food Code, when can an employee excluded for vomiting or diarrhea return to work?

When they have been symptom-free for 24 hours or have obtained a written release from a medical practitioner.

Which communicable diseases are considered disabilities under the ADA and cannot be spread through food or casual contact?

HIV, AIDS, hepatitis B and C, and tuberculosis.

What is the goal of an employee wellness program?

To identify employee interests and health needs, learn about common health problems at work, and determine how the work environment supports health.