Managing Change

Organizational Change

refers to any transformation in an organization's structure, processes, culture, strategy, or technology that shifts the status quo toward a desired future state

Planned Change

Intentional, deliberate shifts initiated by leadership

Emergent Change

Unplanned shifts arising from dynamic environments

Transformational Change

Radical, fundamental reinvention of the organization

Technological Advancements, Market Competition, Customer Demands, Globalization, Internal Needs

Why do organizations need change?

Strategic Change

A type of organizational change that refers to shifts in organizational mission, goals, direction, or competitive positioning. Example: Entering a new market

People-Centered Change

A type of organizational change that refers to developing human capital: skills, behaviors, mindsets, and leadership capabilities

Cultural Change

A type of organizational change that refers to transforming values, beliefs, norms, and behaviors in the organization. Example: Shifting to innovation-first mindset

Technological Change

A type of organizational change that refers to adopting new systems, software, automation, or digital tools. Example: Implementing an ERP system

Structural Change

A type of organizational change that refers to reorganization of hierarchy, roles, departments, or reporting lines. Example: Moving from functional to matrix structure

1) diagnose, 2) plan, 3) implement, 4) evaluate

What are the four phases of change management?

Diagnose

What phase of change management does this apply to?

Identify problems & opportunities

Conduct organizational assessment

Define the gap between current and desired state

Plan

What phase of change management does this apply to?

Set clear objectives

Develop change strategies

Allocate resources & assign responsibilities

Implement

What phase of change management does this apply to?

Execute communication strategies

Involve employees at all levels

Provide leadership support & coaching

Evaluate

What phase of change management does this apply to?

Monitor progress with KPIs

Measure outcomes vs. objectives

Sustain change through continuous improvement

Unfreeze

In Lewin’s Three-Step Model, what refers to preparing for change?

Change (Moving)

In Lewin’s Three-Step Model, what refers to implementing the change?

Refreeze

In Lewin’s Three-Step Model, what refers to solidifying the change?

Create Urgency

First step in Kotter’s Eight-Step Change Model?

awareness

In the ADKAR Model, there should be a/an ___________ of the need for change

desire

In the ADKAR Model, there should be a/an ___________ to support and participate

knowledge

In the ADKAR Model, there should be a/an ___________ of how to change

ability

In the ADKAR Model, there should be a/an ___________ to implement new skills

reinforcement

In the ADKAR Model, there should be a/an ___________ to sustain the change

resistance to change

The act of opposing or struggling against modifications, transformations, or transitions that alter the status quo

culture of innovation

In building a change-ready organization, this refers to fostering psychological safety where employees can experiment, fail, and learn without fear of punishment

employee empowerment

In building a change-ready organization, this refers to giving employees autonomy, decision-making authority, and accountability; empowered people embrace change

continuous improvement

In building a change-ready organization, this refers to investing in learning & development programs; learning organizations adapt faster to environmental shifts

organizational agility

In building a change-ready organization, this refers to build flexible structures, cross-functional teams, and rapid decision-making cycles

employee well-being

When it comes to ethical and human considerations in change management, this refers to providing mental health support, clear communication, and job security wherever possible as change can cause anxiety, stress, and burnout

diversity and inclusion

When it comes to ethical and human considerations in change management, this refers to ensuring marginalized voices are heard in change processes, as diverse teams make better change decisions and are more resilient

fairness and transparency

When it comes to ethical and human considerations in change management, this refers to all stakeholders deserving honest information; decisions about roles, compensation, and restructuring must be made and communicated fairly

corporate social responsibility

When it comes to ethical and human considerations in change management, this refers to ethical change considering all stakeholders; change initiatives must consider communities, environment, and society — not just shareholders

Lewin, Kotter, AKDAR

What are the 3 proven models in change management?

leadership and communication

What are the two most critical change success factors?