Unit 1: Understanding How Communication Works

Vocabulary flashcards covering the definition, process, and barriers of communication based on the Unit 1 lecture notes.

Communication

The transmission of ideas and emotions between people using verbal (spoken or written words) and nonverbal cues (gestures, tone, facial expressions, etc.).

Communis

The Latin root word for communication, meaning "to share" or "to make common."

Stimulus

The inner urge, idea, or need that motivates a person to communicate, such as a manager realizing a report needs to be submitted.

Encoding

The process of choosing the right words, symbols, tone, or gestures to express an idea.

Message

The actual content being sent from the sender to the receiver.

Channel

The medium or method used to send the message, which can be verbal, written, or visual.

Decoding

The process of interpreting or making sense of the message by the receiver.

Feedback

The receiver’s response, which tells the sender if the message was understood.

Noise

Any barrier (external or internal) that interferes with how clearly a message is sent, received, or understood at any point in the process.

Physical Noise

Distractions in the environment, such as a meeting disrupted by construction noise outside the office.

Psychological Noise

Mental or emotional interference, such as a team member being too anxious or upset to focus on the conversation.

Physiological Noise

Body-related issues, such as being hungry, tired, or having a headache, that cause a person to struggle to listen.

Be Clear and Concise

A method to minimize noise by using simple, direct language and avoiding rambling or vague words.

Right Channel

A method to minimize noise by matching the message with the best way to send it.

Check Understanding

A method to minimize noise by asking questions or encouraging the other person to respond.