McKeen Chap 1

Plug-in technology and value will be delivered is called Silver Bullet Thinking

True

Choose the phrase that best completes this sentence:

_____ is the single largest category of U.S. capital investment

IT

Business implementing technology without input from IT is called ____.

Shadow IT

Traditional IT metrics are an effective tool to tell the IT value story?

False

Metrics help tell the full value story to justify investments and demonstrate value delivery.

False

When a business has a vague, unclear strategy, it will always have a low perception of the value of IT

True

It is best to tell the IT story using business _____.

metrics

A business case and measuring success by on-time and on-budget delivery are the best practices for managing value.

False

___ is/are responsible for ensuring that value is realized from IT investments.

Executive leaders

Managers

IT leaders

IT staff

All of the above

IT value is realized from ____

Technology tested against customer needs, practices, or preferences