Human Resource Management and Marketing Review

Flashcards covering Human Resource stakeholders, legal influences, HRM processes (acquisition, development, maintenance, separation), leadership styles, and performance management based on the lecture notes.

Who are the key stakeholders in the legal framework of human resources?

Employers, Employees, Employer associations (unions for employers), Unions, and Government organisations responsible for the wellbeing of employers throughout Australia.

What is the function of the Better Off Overall Test (BOOT)?

It considers whether the terms in an agreement are more beneficial to employees than the terms in the relevant award.

What are the characteristics of Industry Awards?

They set minimum pay and conditions for an industry or occupation and cover most Australian employees.

Which specific legislation governs safety standards and employer duty of care in Australia?

The Work Health and Safety Act $2011$.

What are the potential penalties for employers who breach Work Health and Safety (WHS) policies?

They may have work sites closed until recertification, be fined, or face criminal charges if a breach results in injury.

List the three anti-discrimination acts mentioned in the notes.

Racial Discrimination Act $1975$, Disability Discrimination Act $1992$, and Sex Discrimination Act $1984$.

How does the economic cycle influence the demand for labour?

During economic growth, demand for labour increases and businesses offer higher wages; during recession, demand falls, leading to downsizing and wage freezes.

What are the four primary processes of Human Resource Management?

Acquisition, Development, Maintenance, and Separation.

What are the advantages and disadvantages of Internal Recruitment?

Advantages include being cheaper and motivating staff; disadvantages include limited new ideas, potential workplace tension, and no new skills brought in.

What is the difference between induction and a future skills focus in training?

Induction introduces employees to the workplace and policies, while a future skills focus provides skills for future roles and career stages.

Compare Autocratic and Democratic leadership styles.

Autocratic managers control all decisions leading to fast results but low input; Democratic managers involve employees, which improves morale but results in slower decisions.

What distinguishes the Developmental model of performance management from the Administrative model?

The Developmental model uses data to develop individual skills and provide feedback; the Administrative model assesses business progress toward long-term goals and connects performance to rewards.

Define the three workplace dispute resolution methods mentioned.

Negotiation (reaching a compromise), Mediation (a non-binding third party hosts talks), and the Fair Work Commission.

What is the primary role of maintenance in the human resource cycle?

It allows businesses to retain staff and ensure they remain satisfied and productive through job design and monetary/non-monetary incentives.

How can Situational Analysis assist a business like Computers Plus Pty Ltd?

It allows management to identify causes of customer complaints (like delays or faulty products) and focus on strengths and emerging opportunities.

In the Gym Plus case study, what percentage of members are currently men?

$$95\%$$

What are the core objectives of Human Resource Management?

To improve productivity, reduce staff turnover, increase employee satisfaction, and achieve business goals.