Murata Vios Interview

Mission Statement

To improve patient outcomes by providing innovative, minimally invasive medical technologies designed to treat chronic conditions.

Company Focus

Vios Medical develops and commercializes advanced, minimally invasive medical devices targeting chronic venous insufficiency and related vascular conditions.

Venclose® System (Core Product)

A minimally invasive device used to treat chronic venous insufficiency by employing radiofrequency energy to close incompetent veins (also known as radio frequency ablation).

Radiofrequency Ablation

Using heat to burn the tissue

Venclose® System (benefits compared to other systems)

It offers an alternative to traditional surgical vein stripping with less pain and quicker recovery.

Uses proprietary RF technology for vein closure.

Target Patients

Individuals suffering from chronic venous insufficiency, varicose veins, and other venous disorders.

Patient Benefits

Minimally invasive procedures that reduce recovery time and discomfort.

Improved quality of life by addressing venous diseases effectively.

Outpatient treatment options.

Healthcare Provider Benefits

Devices designed for ease of use in outpatient settings
Reduced procedure times and costs compared to traditional surgery.

Chronic Veinous Insufficiency

common condition affecting millions worldwide, characterized by poor venous blood flow leading to varicose veins, swelling, pain, and ulcers.

Market Opportunities

Growing demand for minimally invasive treatments.

Increasing awareness and diagnosis of venous diseases.

Shift away from invasive surgeries to outpatient procedures

Company Values & Culture

Innovation focused on patient outcomes.

Commitment to quality and safety.

Collaboration and continuous improvement.

Vios Monitoring System Benefits Compared to The Norm

• Lowers the cost for healthcare while improving a hospital’s patient monitoring capabilities. By implementing VMS into their setting, hospitals can automate patient oversight and remotely detect problems before they become serious issues

• Nursing staff spend less time setting up monitoring equipment

• Patients are more comfortable and mobile during recovery (93% prefer it over traditional tethered monitors, per Vios's own data)

• Facilities don't need to rewire or overhaul their IT infrastructure

Vios Monitoring System

A wireless patient monitoring platform that replaces traditional wired telemetry with a single chest patch and finger oximeter. It continuously tracks a patient's 7-lead ECG, heart rate, respiratory rate, SpO2, pulse rate, and posture — transmitting data in real time over existing hospital WiFi to a bedside monitor, central nursing station, and remote monitoring team.

Sp02

SpO2 stands for peripheral oxygen saturation. It measures the percentage of hemoglobin in your red blood cells that is currently carrying oxygen

7-Lead EKG vs 12-Lead EKG

12-lead gives you more diagnostic detail but is impractical for continuous wear. 7-lead gives you slightly less detail but lets you monitor a patient around the clock without burdening staff or restricting the patient

Heart Rate vs Pulse Rate

Heart rate measures electrical signals causing the heart to contract. Pulse rate measures physical blood flow felt in the arteries. They're usually the same number, but can differ in conditions like arrhythmias — where the heart fires electrically but doesn't always pump blood effectively. Vios tracks both to catch that gap.

Vios Recent News

The Association of Rehabilitation Nurses (ARN) Annual Conference is a premier event for rehabilitation nursing professionals and features education sessions. It is being held in august. Vios will be there.

The 2025 Skilled Nursing News Innovation Report named data-driven care and predictive analytics as the year’s top innovation trend, highlighting the industry’s shift toward the use of real-time data and actionable insights to guide clinical decisions and treat more complex patients.

The Vios Monitoring Program delivers on this trend by bringing hospital‑grade cardiac telemetry and continuous vital signs monitoring into skilled nursing facilities..

(p.s. can always mention the webinar)

Regulatory Pathways

Regulatory pathway is a strategic roadmap that outlines how a medical device will navigate regulatory requirements to achieve market clearance

How my skills and background align with the company’s mission and products

Vios is trying to make continuous patient monitoring simpler, more accessible, and less burdensome on clinical staff. Everything in my background points toward that kind of work — supporting people through complex processes, breaking down new technology, solving problems quickly, and making sure customers don't just buy something but actually use it successfully.

I've done that in healthcare tech at Midmark, in high-volume customer service at Two Men and a Truck, in product education at the dealership, and in high-pressure environments at the studio. The industries are different but the through line is the same — be the person people can rely on when something is new, confusing, or not working right.

That's what a CSM at Vios needs to be for a nursing facility trying to adopt this technology. And that's genuinely the kind of work I can enjoy doing.

Personal Touches

On a more personal level, while I was working at the dealership I was also helping care for my grandmother. That experience gave me a different kind of perspective — understanding what it actually feels like to have someone you love dependent on care and technology to stay safe. That's not just a product to me. That's someone's family member.

I also did some volunteer work with Chi Care helping pursue grant funding to get medical care to people experiencing homelessness in Chicago. So the mission side of healthcare — making care more accessible to people who need it — that's something I've cared about for a while, not just something I'm saying in an interview."

How my customer service and sales experience will play a role in success at the position

In my current role I'm doing both — sales and service, sometimes on the same call. I handle 20 to 50 inquiries a day that range from someone looking to book a move to someone frustrated about a billing issue or a scheduling problem. So I understand both sides of that relationship really well.

On the service side, my job is to resolve it fast and make sure that person hangs up feeling taken care of. That's the same thing a CSM does when a facility calls because a sensor isn't syncing or a staff member doesn't know how to read the central station.

On the sales side, what I learned — whether at the dealership or in logistics — is that the sale doesn't end when the customer signs. The real work starts after. Making sure they're happy, making sure they actually use what they bought, making sure they renew — that's retention. And retention is what customer success is measured on.

What ties it all together is that I genuinely like people. I like solving their problems. I like being the person they trust to give them a straight answer. In healthcare that matters even more because the clients you're supporting are under real pressure — they're running facilities, managing staff, and monitoring patients. If I can make their relationship with this technology feel easy and reliable, that's a win for them and for Vios."

What I learned from being a snowboard instructor with Vail

I was also a snowboard instructor for a while, and honestly it taught me a lot about how to train people on complex things. You break it down into individual pieces, build confidence in each one, then connect them together. I take that same approach whenever I'm walking someone through a new system — and for clinical staff who I Imagine are busy and skeptical of new tech, that patience and structure can make all the difference.

The STAR Method

• S — Situation: Set the scene. Where were you, what was the context?

• T — Task: What was your responsibility or challenge in that situation?

• A — Action: What did you specifically do to address it?

• R — Result: What was the outcome? Quantify it if you can.

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Tips:

• Keep S and T brief — interviewers want to get to A and R

• "I" not "we" — they're evaluating you specifically

• Always land on a positive result, even if the situation was difficult

• Most behavioral questions ("tell me about a time when...") are STAR questions in disguise

What I learned at Midmark

My internship at Midmark was my first real exposure to the medical device world. I was doing QA testing — running the product through different scenarios, documenting what I found, and working with the team to troubleshoot issues. I also helped update SOPs and refine the user manual.

It wasn't a glamorous role and I'll be honest, a lot of it was methodical testing and figuring things out as I went. But what it gave me was an understanding of how seriously this industry takes accuracy and documentation — because when the product is used in a clinical setting, there's no room for error. That mindset stuck with me.

It also gave me a feel for how cross-functional teams in healthcare tech operate — engineers, QA, documentation — and how important clear communication is when something isn't working right

What I learned at Budweiser

At the dealership, a big part of my role was taking customers who just made a major purchase — sometimes a $100,000 vehicle — and making sure they actually understood what they bought before they drove off the lot. These weren't simple products. The Escalade EV, the Silverado EV — these are incredibly complex vehicles with technology that's completely new to most people.

My job was to break that down in a way that made sense for each person. Some customers were tech-savvy and wanted every detail, others needed a simpler approach — and I had to read that quickly and adjust.

That translates directly to this role. When you're onboarding clinical staff to a new monitoring system, you're going to have nurses who are tech-comfortable and administrators who aren't. You're going to have facilities that adopt quickly and ones that push back. The ability to meet people where they are and make sure they walk away confident in the technology — that's exactly what I was doing at the dealership, just with a different product

What I learned at Two Men and a Truck

25-50+ daily inbound inquiries, CRM documentation, escalation coordination within logistics and claims department, and troubleshooting logistical issues (i.e. logistics messes up customers reservation almost miss elevator reservation, but I put a team together and rework the travel route to properly accommodate the customers schedule). The volume alone shows I can handle a fast-paced client-facing environment.

What I learned in the studio

One experience people don't expect on a resume like mine is the recording studio. But honestly it taught me some of the most transferable skills I bring to customer success. You're working with artists, managers, label reps, engineers — everyone has a different communication style, different expectations, and sometimes very high emotions attached to their work.

I've been in situations where the session is on the line — a technical failure mid-session where you're about to lose hours of work and someone's paycheck is at stake. You can't panic. You have to troubleshoot fast, communicate clearly, and keep everyone calm while you fix it — because the moment the client feels like you've lost control, everything falls apart.

That's the same skill set you need when a nurse at a skilled nursing facility calls in frustrated because a sensor isn't reading correctly and she has patients to monitor. The technology is different but the situation is the same — someone is stressed, something isn't working, and they need you to be the calm and competent person in the room

510(k) Premarket Notifications

FDA submission that a medical device company files to prove their device is substantially equivalent to a device already legally on the market

De Novo Classification

An FDA pathway for novel devices that have no existing predicate to compare against. The company establishes a brand new device category rather than proving equivalence to something already on the market.

Premarket Approval (PMA)

The strictest FDA pathway, required for high-risk devices like pacemakers or implants. Requires clinical trial data proving the device is safe and effective — not just equivalent to something already on the market.

Why am I good fit for this position

What excites me about this role is that it's really where two sides of my background come together — I've spent years in customer-facing roles learning how to support people through complex processes, and I've had direct exposure to the medical device world through my internship at Midmark. This is where those two things meet.

One thing I've proven across every role I've had — whether that's audio engineering, automotive, or logistics — is that I can enter an industry I know nothing about and get up to speed fast. Those are all fields with real learning curves, and in each one I hit my targets and built relationships that stuck.

Now, I'll be honest — healthcare is a bigger lift than any of those. The terminology is more complex, the stakes are higher, and the clients operate in high-pressure environments. I know that. Which is exactly why I've already started preparing — learning the product, the clinical terminology, and how the system works in practice — so that if I get this opportunity, I'm not starting from zero on day one.

I have no doubt in my ability to grow into this role. I just wanted to come in ready to prove that from the start.