BSN - CHP 15

Organizational Behaviour (OB)

The study that explains human behaviour and makes practical suggestions to influence it.

Psychological Contract

Expectations for what will be received/given in the employee/employer relationship.

Quality of Work Life (QWL)

Job satisfaction and the value it provides as a major component impacting overall life and work-life balance.

Extroversion

The degree to which someone is outgoing, sociable, and assertive.

Agreeableness

The degree to which someone is good-natured, cooperative, and trusting.

Conscientiousness

The degree to which someone is responsible, dependable, and careful.

Emotional Stability

The degree to which someone is relaxed, secure, and unworried.

Openness

The degree to which someone is curious, receptive to new things, and open to change.

Locus of Control

The extent to which people believe they are in control of their destiny versus believing that what happens to them is beyond their control.

Authoritarianism

The degree to which a person defers to authority and accepts status differences.

Machiavellianism

The extent to which someone is emotionally detached and manipulative in using power.

Problem-solving

The degree to which someone is able to gather and evaluate information through sensation, intuition, thinking or feeling.

Self-monitoring

The degree to which someone is able to adjust and modify behaviour in response to the situation and external factors.

Type A Personality

A person oriented toward extreme achievement, impatience, and perfectionism.

Perception

The process through which people receive, organize and interpret information from the environment.

Attribution

The process of developing explanations for events.

Fundamental Attribution Error

Occurs when observers blame another's performance failures or problems on internal factors rather than external factors.

Self-serving bias

Occurs because individuals blame their personal performance failures or problems on external factors and attribute their successes to internal factors.

Stereotypes

Occur when someone is identified with a group or category, and oversimplified attributes associated with the group are used to describe the individual.

Halo Effects

Occur when one attribute is used to develop an overall impression of a person or situation.

Selective Perception

The tendency to single out for attention those aspects of a situation that reinforce or appear consistent with one's existing beliefs, values, or needs.

Projection

Putting your personal attributes onto other individuals.

Impression Management

The systematic attempt to influence how others perceive us.

Attitude

How you act in certain situations, towards people or things.

Cognitive Dissonance

The 'off' feeling we experience when our attitude doesn't match our behaviour.

Empathy

The intentional practice of understanding the perspectives, emotions, and needs of employees, customers, and partners.