The troubleshooting process

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Last updated 5:51 PM on 4/14/26
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6 Terms

1
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1.Identify the problem

  1. Gather info

    1. Asking questions

    2. Observing symptoms 

2
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2.Establish a theory of probable cause

  1. Based on the info

    1. What component is the root cause?

3
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3.Test the theory

  1. Tools

  2. Techniques 

4
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4.Establish a plan of action and implement the solution

  1. Identifies the cause

  2. How to implement the solution 

5
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5.Verify full system functionality 

  1. Works properly

  2. Mitigation steps 

6
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6.Document finding and actions taken

  1. What was completed

  2. What was discovered 

  3. How it was resolved