dr lucio

Gossip

speaking ill of somebody who is not present

Judging

forming harsh critical or negative opinions about people while you speak

Negativity

creates a discouraging and unpleasant atmosphere

Complaining

national art of the UK viral misery

Excuses

throwing blame to others

Exaggeration/Lying

dishonesty in speech destroys trust

Dogmatism

confusion of facts with opinions

Honesty

be clear and straight

Authenticity

be yourself standing in your own truth

Integrity

being your word trust

Love

wish them well

Register

using a deeper chest voice adds authority

Timbre

the quality of your voice (warm/rich/smooth)

Prosody

tone/ rhythm/ and pattern/ avoid monotone

Pace

speed of speaking/ vary it for emphasis

Pitch

higher pitch can signal excitement/lower can show seriousness

Volume

adjust based on the message and listener

Heading

sender’s address and date

Dateline

date of the letter

Inside Address

recipient’s name and address

Salutation

greeting of the letter with correct punctuation

Body

contains actual message

Complimentary Close

farewell of the letter

Signature

authenticates the letter and takes up 2–3 lines

Subject Line

device used to indicate the subject of the letter

Attention Line

device used to get the receiver’s immediate attention

Enclosed Line

device used to indicate attached documents

Carbon Copy Notation (CC)

device used to indicate copies sent to others

Blind Carbon Copy Notation

sending a copy to someone without the main recipient knowing

Reference Initial

initials of the person who typed the letter

Pure Block

all parts begin at the left margin and is the most efficient style

Block

most parts aligned to the left margin except the date

Semi-Block

similar to modified block but paragraphs are indented