PMGT2711 Communication and Critical Thinking Lecture Review

Vocabulary-style flashcards covering the key concepts, theories, and behavioral biases from the PMGT2711 Communication and Critical Thinking course summary.

Top-down thinking

Ideological thinking where background knowledge influences perception; useful for identifying patterns.

Bottom-up thinking

Data-driven or stimulus-driven perception that does not require previous knowledge.

Black Swan Problem

A situation where a balanced approach combining both top-down and bottom-up thinking is particularly effective for solving and identifying patterns.

Project Manager Communication Time

Project Managers (PMs) spend $90\%$ of their time communicating.

Logos

The appeal to logic or reason in effective communication.

Pathos

The appeal to emotion in effective communication.

Ethos

The appeal to the character of the speaker in effective communication.

Crawford and Polack (7 dimensions)

A framework for communication dimensions including Clarity, Tangibility, Permeability, and Involvement.

PESTLE

An environmental analysis tool covering Political, Economic, Technological, Legal, and Environmental factors.

BECC

An acronym for how leaders develop followers: Believed in me, Encouraged me, Challenged me, and Corrected me.

Management Essence

Focused on maintaining stability.

Leadership Essence

Focused on driving change.

Transactional Style

The style typical of management, characterized by making rules and planning details.

Transformational Style

The style typical of leadership, characterized by setting direction and breaking rules.

Hard Project Management Skills

Technical skills including Scope, Schedule, Cost (Budget), Quality, Resources, Procurement, and Progress Monitoring.

Soft Project Management Skills

Interpersonal skills including Communication, Stakeholder Engagement, Leadership, Negotiation, and Conflict Management.

Daniel Goleman's Emotional Intelligence

A four-part framework consisting of Self Awareness, Self Management, Empathy, and Skilled Relation.

Bloom's Taxonomy

A hierarchy of cognitive levels: Remember, Understand, Apply, Analyse, Evaluate, and Create.

Socratic Questioning

A method of inquiry involving conceptual clarification, probing assumptions, reasons/evidence, perspectives, and implications.

Escalation of commitment

A behavioural bias also known as Sunk Cost.

Planning fallacy

A behavioural bias where one underestimates the time or resources required for a task.

Kolb's learning cycle

A framework used for reflecting for project success (Week 3).

Intellectual Standards (Paul & Elder)

Criteria used to assess the quality of thinking: Precision, Relevance, Depth, Breadth, Significance, and Fairness.

Intellectual Traits

Characteristics of a disciplined thinker including Humility, Courage, Empathy, Autonomy, Integrity, and Perseverance.