exam 3- employee relations

ch 8.5: avoiding

-withdrawing from conflict

-protective, but detrimental long-term

challenges:

problem grow

resentments build

decisions delayed

competing

win-lose orientation

-asserting position, creating value

challenges:

damage long-term relationships

sacrifice mutual benefits

escalate tension

accommodating

lose-win orientation

defer to others and prioritize relationships over own needs

challenges:

burnout

resentment

unequal power dynamics

can harm the relationship because someone isn’t prioritizing their own needs

compromising

meet in the middle; lose-lose orientation

quick resolution, splitting differences and providing concessions

challenges:

temporary solutions

no one is really satisfied

deeper interests are ignored

Often practical solutions, but often fall short of full potential

collaborating

•Win-Win Orientation

•Creative results from trusting communication

Challenges:

•Requires significant trust

•High effort for high payoff

•Complex process

Effective for building sustainable relationships

emotional intelligence: self-awareness

•Ability to understand, acknowledge, and express emotions accurately

emotional intelligence: other awareness

ability to recognize and understand emotions of others

emotional intelligence: use of emotions

ability to harness emotions and use them to improve chances of success

emotional intelligence: emotional regulation

•Ability to quick recover from emotional experiences/control feelings